Kenn Volz

Bought a Ford Maverick which became inoperable on day 5 of ownership. Car sat at the dealer for 72 days before it was repaired and only after we filed a lemon law arbitration against Ford. Won the arbit of ownership. Car sat at the dealer for 72 days before it was repaired and only after we filed a lemon law arbitration against Ford. Won the arbitration and yet the dealer has still failed to process all the necessary paperwork to get our sales tax and extended warranties refunded despite numerous assurances it would be taken care over the past 5 months. SHAMEFUL!!!! More

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BUYER BEWARE! !! Long story super short….I bought a used Jeep Wrangler from Brewster Ford the middle of March and it’s been in and out of the shop 5 times since th !! Long story super short….I bought a used Jeep Wrangler from Brewster Ford the middle of March and it’s been in and out of the shop 5 times since then (totaling just under 3 months in their possession being serviced). Back and forth between Brewster Ford and Meadowlands (same owner). Final straw was when Brewster Ford “fixed” the problem, Meadowlands gave it a full look over afterwards and they both sent me on my way….to which I lost control of the Jeep and went off the road by the bend on 311 & 164. Brought it back to meadowlands and after this full look over, they found that brewster ford put in the wrong parts when they “fixed” it. Clearly a lie that they even looked at it last time it was there, but I’m trying to keep this story short. Communication only exists after multiple attempts each day to reach them, never a even a call back. Frustrated is a huge understatement. After the back and forth since my jeep went in on Halloween, we finally towed the jeep out of meadowlands today, December 6th. All the workers at both brewster ford and meadowlands that we dealt with since this last catastrophe stated that if it was up to them, they would buy the jeep back, and one stated that he wouldn’t want his pregnant wife driving it either. Ultimately, from what the employees told us, the decision to not buy back the Jeep was made by none other than the owner himself, Ken Volz. Unless you want to be treated like garbage, I suggest you don’t buy any vehicle from Brewster Ford, Meadowlands of Carmel or Volz Auto in Yorktown. I don’t ever want to say “I told you so” or worse, have anything happen to any one of you because of their negligence! More

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Terrible service, I mean “no service”. I made an appointment for an oil change. I arrived at the right time, checked in, and said I would wait for the car. I was told it would be about I made an appointment for an oil change. I arrived at the right time, checked in, and said I would wait for the car. I was told it would be about an hour. I walked down the street had a cup of coffee and checked back in at the service counter about an hour and 30 minutes later. I was told by the 2 service agents at the desk, not the same one that checked me in, that the car had just been taken in for the work. I said I would wait in the waiting room … and an hour later (2 and a half hours since dropping the car off) I went to the service desk to see how much longer … the car had not even been pulled into the garage bay nor work started yet. I took my keys to leave and expressed my dissatisfaction to the Sales Manager Brian, who apologized with weak platitudes. I will not be going back to Brewster Ford. More

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