Kenneth Egle | Page 4

I have dealt with McCombs dealership for several years. The dealership is a 10 star each time. From greeting you at the front door to the out of the way help and understanding 5 star dealership. The dealership is a 10 star each time. From greeting you at the front door to the out of the way help and understanding 5 star dealership. More

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Salesman was EXCELLENT! ! Very honest, professional, and friendly. Will definitely refer people to him to purchase their vehicles! ! Very honest, professional, and friendly. Will definitely refer people to him to purchase their vehicles! More

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Service managers were professional and courteous. I had to remind mechanic to check my r/r tire for slow leak. Mechanic said tires were all low but did find a nail on second inspection which he repai I had to remind mechanic to check my r/r tire for slow leak. Mechanic said tires were all low but did find a nail on second inspection which he repaired. More

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I am writing to formally express my dissatisfaction with the vehicle purchased from your dealership on August 17, 2024, and the subsequent service I have received. Here are the details of the issues: Pur the vehicle purchased from your dealership on August 17, 2024, and the subsequent service I have received. Here are the details of the issues: Purchase Details: Date of Purchase: August 17, 2024 Mileage at Purchase: 50 miles Vehicle Problems: Key Fobs: Malfunction persists even after battery replacement. Air Conditioning: Inconsistent operation, frequently turning off and on. Dashboard: Electrical issues with intermittent flickering, posing a safety risk while driving. Door Trim: Sharp edges have resulted in physical injury to myself and my child. Window Rubber Seal: Detaching, likely due to improper installation or heat exposure. Service Experience: There has been a significant delay in addressing these issues; it has been three weeks since my initial complaint, and I have yet to receive adequate support or a resolution. Despite multiple contacts, including a recent call where I was promised a callback to schedule service, there has been no follow-up. Previous Vehicle: We traded in a 2023 Ford Explorer with 15,000 miles, which had no such issues, for this problematic vehicle. Interaction with Ford Customer Relations: Ford's customer service has indicated that the level of service provided by your dealership is not up to standard. Request: Given the severity and multitude of these issues, I request the following actions be taken with immediate effect: Vehicle Buyback: Due to the ongoing problems and lack of resolution, I request that you initiate a buyback process for the vehicle or fix the issues. Temporary Transportation: Until this matter is resolved, or until Ford approves a rental, provision of a loaner vehicle is necessary. This experience has led to significant inconvenience and regret regarding my decision to purchase from Red McCombs Ford. I expect a swift response and resolution to restore some confidence in your brand and dealership. In the end they made everything right got us traded out for a brand new one and took care of us. More

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Ken Egle made the buying process quick simple and we came to an affordable agreement to an affordable agreement More

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Kenneth Egle as salesperson we dealt with. He guided us through the whole purchase of a new vehicle. Mr. Egle is person I would recommend to buyers; he was very patient and understanding. Aw He guided us through the whole purchase of a new vehicle. Mr. Egle is person I would recommend to buyers; he was very patient and understanding. Awesome Guy! More

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Well stocked, well informed sales people. Kenneth Egle was VERY knowledgeable and helpful about my F150 purchase vehicle. Kenneth Egle was VERY knowledgeable and helpful about my F150 purchase vehicle. More

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Patient and Knowledgeable. No pressure, only good vibes and great service. Ken cares a lot and works very hard to find the right vehicle for you. No pressure, only good vibes and great service. Ken cares a lot and works very hard to find the right vehicle for you. More

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Ken went above and beyond to help me get into something affordable and new. Thank you Ken. affordable and new. Thank you Ken. More

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Great people and great service. Everything was done very professional. I would recommend them to anyone Everything was done very professional. I would recommend them to anyone More

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