Kenneth Montijo

My wife and I had a frustrating experience with this dealership’s vehicle availability and pricing. After several days of emailing about a 2026 truck, I arranged a time to see it. We drove approximat dealership’s vehicle availability and pricing. After several days of emailing about a 2026 truck, I arranged a time to see it. We drove approximately an hour, only to be told after arriving that it wasn’t available. We were preparing to leave when the assistant manager came out and told us he could get us a 2027 for the same price. I specifically clarified that the 2026 was listed in the $63,000 range, and he said he could do that with a 2027. That assurance is why we stayed. After nearly two hours, they would not honor that price. The attached quotes document another concern. The October 21 quote timestamped 6:38 p.m. lists the vehicle price as $66,499. After I questioned the numbers, including the taxes, they presented another quote at 7:35 p.m. with the vehicle price increased to $66,750—a $251 increase for the same VIN. The listed discount also decreased by $251. The revised overall total was lower because add-ons were removed and taxes and government fees decreased. However, the truck itself became more expensive. Presenting this as a better price without clearly explaining that increase left us feeling misled. The issue is not simply the $251—it is transparency and trust. Both quotes also list an $876.63 “Proc/Doc Fee.” The Illinois Automobile Dealers Association lists the maximum documentary fee for 2026 as $377.63. Their combined charge is $499 above that amount, with no separate itemization explaining what the additional amount covers. Buyers should not have to investigate a combined fee to understand what they are being charged. In total, this turned into an ordeal lasting over three hours at the dealership just to arrive at a final quoted price, on top of the hour-long drive to get there. After the time spent, unfulfilled price promise, and changing figures, I lost confidence in the transaction. Based on our experience, I recommend shopping at a different dealership that provides clear, itemized pricing and follows through on what its salespeople promise. More

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Queremos expresar nuestro más sincero agradecimiento a Daniel Rico por su excelente atención y apoyo en nuestra segunda compra. Una vez más, demostró su profesionalismo, compromiso y dedicación para ayuda Daniel Rico por su excelente atención y apoyo en nuestra segunda compra. Una vez más, demostró su profesionalismo, compromiso y dedicación para ayudarnos a encontrar la mejor opción para hacer el upgrade de nuestro vehículo. Daniel hizo que todo el proceso fuera sencillo y transparente, respondiendo nuestras preguntas y guiándonos en cada paso para tomar la mejor decisión. Gracias a su experiencia y disposición, nos sentimos completamente confiados durante toda la negociación. Sin duda, regresaríamos a trabajar con él una y otra vez. Si están buscando a alguien que realmente se preocupe por sus clientes y brinde un servicio excepcional, recomendamos ampliamente a Daniel Rico. ¡Muchas gracias por ayudarnos nuevamente y por hacer de esta segunda experiencia algo tan positivo! More

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