Kenny Davis | Page 2

Sunset Volkswagen responded

Thank you for the kind words and for your continued loyalty over the years. We’re happy to hear you consistently receive excellent, professional service and quality you can count on. We truly appreciate your trust and look forward to continuing to serve you for many more years.

Sunset Volkswagen responded

Thank you for your feedback, John! We’re thrilled to hear that Austin provided fantastic service and went the extra step to replace the remote batteries. We appreciate your kind words and are glad his attention to detail made a difference.

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you experienced great service and courtesy from everyone you interacted with. We truly appreciate your kind words and look forward to assisting you again!

Sunset Volkswagen responded

Thank you for your kind feedback! We’re thrilled to hear that our team goes above and beyond to meet your needs and keeps you informed about your vehicle and wait times. We truly appreciate you taking the time to share your experience and look forward to serving you again.

Sunset Volkswagen responded

Thank you for taking the time to share your experience! We’re thrilled to hear that our service department and customer account managers took great care of your VW Touareg, provided a loaner vehicle, and completed the work efficiently and under the estimated cost. We’re also glad that your conversation with our sales team was helpful. We truly appreciate your trust and look forward to assisting you with future service needs and your potential vehicle purchase.

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and want to clarify what occurred during your visit. Prior to any work being performed, a pre-authorization was reviewed and signed that outlined the requested service and associated pricing. Additionally, the replacement of the wiper blades was later presented and digitally approved before being added to the invoice. That said, we understand how important clear communication is, especially when budget concerns are discussed, and we regret if there was any misunderstanding that led to your dissatisfaction. We would appreciate the opportunity to review this further with you and address any remaining concerns directly. Our Service Manager, Kenny Davis, can be reached at 941.921.8080.

Sunset Volkswagen responded

Thank you for the kind words. We’re thrilled to hear our service department provided efficient, customer-focused service and that your representative took the time to thoroughly answer your questions. We truly appreciate your feedback and look forward to assisting you again.

Sunset Volkswagen responded

Thank you for the fantastic review. We’re thrilled to hear Austin and the team were able to take care of your Passat on short notice and get everything repaired quickly. We’re glad your car is running like a dream and looking great. We truly appreciate your trust and look forward to helping you again in the future.

Sunset Volkswagen responded

Thank you for your feedback. We are glad to hear that your service experience was great and that your issues were resolved in a timely manner. We appreciate your trust in Sunset Volkswagen of Sarasota!

Sunset Volkswagen responded

Thank you for the fantastic feedback! We’re delighted to hear that our team’s expertise and thorough care made such a strong impression. Providing exceptional service to both you and your vehicle is always our priority. We truly appreciate your kind words and look forward to serving you again!