Kenny Ellert

I have had my Jeep in the shop since July 7th so just passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the wee passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the week of September 25th and was told it never arrived and will be the middle of October. I called today to get a status update and was told there was no answers. I asked who to call to get answers I was directed to Chrysler. I called Chrysler to have them redirect me back to the dealer. I was then placed on hold for 20 minutes. I finally had to hang up as I had other things i had to do. This is the worst experience I have had with Lithia. Normally the service center is spot on. I can empathize with backorders. I can empathize with being short staffed. But to not have a date and then be given the run around to talk to different people is unacceptable. I have been getting letters and calls to trade-in my Jeep. But why would I even consider it if I can't get my current vehicle serviced. I am not going to fault the service coordinator as he may not be getting the answers. If that is the case something is significantly broken with Lithia's relationship to Chrysler. This is the 2nd transmission I have had replaced in 3 years on a vehicle with less than 70k miles. There was less than 20k miles on the 2nd transmission, with no off-roading and only in-town driving. I was denied a rental car due to it being past seven years, so I have had to figure out alternate modes while I get nothing back from Lithia. So far, the vehicle has suffered from two bad transmissions, valve cover replacement, and power transfer replacement. More

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Great Job, Will let everyone I know to buy there Thank You John for all your hard work. You John for all your hard work. More

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Very nice and now’s his Trucks and Jeeps you ask a question and he nows the answer question and he nows the answer More

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Very helpful goes out of his way to help and your in and out with a smile out with a smile More

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Just got our Dodge Journey car back after three months from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’ from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’s car for such a long period of time. The majority of that waiting period was due to parts that were backordered or unavailable through supply chain difficulties. I give credit to Kenny and the service department that he took all of my 20 or so phone calls graciously and respectfully. He obviously can’t get work accomplished when parts are unavailable and we understand that. My cautionary tale would be to any future new car or used car buyer. Spend the extra money on the extended warrantee $2900. our final repair/replacement cost ended up being about $8000 which we only had to pay $100 deductible. Without the warranty we would never have been able to cover it. The car seems to be running well and I think Lithia did their best to give us service that was needed. Last bit of advice don’t call these poor guys screaming and threatening because they’re doing their best every day to feed their families just like everyone else. Mechanical work is never easy and there are always surprises that you cannot plan for. More

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Scheduled an appt for have our Ram looked at over four weeks advance. The truck was running rough. Took it in Sept. 26th and took over a week before it got looked at. Got a call and was told, "we need to weeks advance. The truck was running rough. Took it in Sept. 26th and took over a week before it got looked at. Got a call and was told, "we need to change the spark plugs." I asked how much. Kenny told me, "around $1300 and WE'LL GO FROM THERE IF THAT FIXES THE PROBLEM." Are you kidding me? Doesn't your techs have equipment to solve this. I declined and was charge $380 just to get my truck back. More

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My car went crazy when I got out of Doctors office with 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the sk 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the skid & hazard buttons. Then turned car off scared an turned back on with only engine lite...I drove home dropping husband off, am empressed with TONY in Service doing quick computer scan, "He took care of electrical codes & said come back if anymore problems"...It's been since 2015 & my 2010 Jeep Cherokee has had the best service in Anchorage, highly recommend quality mechanics & Service Department. Thanks Tony!!! Sincerely, Vivian & family More

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Short story: In early March I dropped my car off at Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying t Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying to make it happen. A combined 161 days in the shop and when I picked up my car Lithia couldn’t even bother to pretend that it had done anything but sit in the lot. Not only did they opt not to brush the snow off, they didn’t even close the driver window. It was a pointed slap in the face to let me know I got screwed and there’s nothing I can do about it. ————— Highlights; - Learning from Kenny Ellert that Lithia Service Department’s capacity to diagnose a problem begins and ends at checking for codes. If there’s no code, there’s no problem to fix. - Getting ignored when calling or texting for status updates - After I stopped receiving responses going into the Service Center and having Kenny tell me they couldn’t recreate the problem last time I brought it in, so when I brought it back 5 weeks prior nobody had even looked at it. - I sent 5 videos showing the problem step by step. Kenny told me the repair technicians weren’t going to watch them. I offered to show him in the parking lot right then and he declined. - Being treated like a Karen for expecting Lithia to fulfill the terms of the warranty they pressured me into buying in the first place. Eye rolls. I walked in once and had Tony Allen shout back to Kenny “Hey your buddy is back” and then scoff. - My warranty came with a replacement key fob. When Tony Allen gave it to me it was missing the manual key piece. When I pointed it out he became clearly annoyed and said it’d be $39 to have it made. I declined and had someone else do it for free later, after clarifying that wasn’t even the right price quote he just made up a number assuming I wouldn’t pay it - Giving a 40 minute notice I was heading over to pick up my car because I’m over paying for rentals and give up. When it was pulled around there was over a foot of snow on top of it and the window was open letting more snow on the driver’s seat and door - Contacting Lithia Corporate for help and having them do literally nothing except copying and pasting what I wrote to the Sevice Center Manager and then copying and pasting his response to me - I received a follow up survey via email asking if I was fully satisfied. I obviously chose “no” and then the next screen said someone would reach out to me shortly for more information and to make it right. Nobody did because Service Commitments mean literally nothing to Lithia of South Anchorage or Lithia Corporate More

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We’ve been going to this company since we move here in Alaska 10 years ago they always have Good customer service and dependable car Alaska 10 years ago they always have Good customer service and dependable car More

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Very good at what they do!! Great customer service they went above and beyond.very knowledgeable,and made sure I walked out a happy customer!! Jonathan Wilcox was extremely personable and took the time to went above and beyond.very knowledgeable,and made sure I walked out a happy customer!! Jonathan Wilcox was extremely personable and took the time to ensure I got the vehicle I wanted. Thank you ! More

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