Jeremie Taylor

Just got our Dodge Journey car back after three months from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’ from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’s car for such a long period of time. The majority of that waiting period was due to parts that were backordered or unavailable through supply chain difficulties. I give credit to Kenny and the service department that he took all of my 20 or so phone calls graciously and respectfully. He obviously can’t get work accomplished when parts are unavailable and we understand that. My cautionary tale would be to any future new car or used car buyer. Spend the extra money on the extended warrantee $2900. our final repair/replacement cost ended up being about $8000 which we only had to pay $100 deductible. Without the warranty we would never have been able to cover it. The car seems to be running well and I think Lithia did their best to give us service that was needed. Last bit of advice don’t call these poor guys screaming and threatening because they’re doing their best every day to feed their families just like everyone else. Mechanical work is never easy and there are always surprises that you cannot plan for. More

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Great customer service! Very knowledgeable about the Vehicle and options. Great job of listening to what I wanted and did not want. Got what I wanted at a fair pricing Vehicle and options. Great job of listening to what I wanted and did not want. Got what I wanted at a fair pricing More

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Troy at Lithia Dodge Dealership was amazing to work with, he was very helpful, patient and kind! I’m very happy he was my car salesmen. he was very helpful, patient and kind! I’m very happy he was my car salesmen. More

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Good dealership but some serious reservations. All the people that I interfaced with were five star. However, something was done during the purchase agreement that was sent to my financial institu All the people that I interfaced with were five star. However, something was done during the purchase agreement that was sent to my financial institution that needs to be corrected. All dealerships have a technique called for want of a better term fluff charges. My financial institution did not catch, however, I will be notifying them soon. I found a charge for lifetime nitrogen on my PO for $399. This was for lifetime nitrogen filling. I objected to this charge and thought it very unreasonable because first I had not been informed and it addition at the last moment was very unscrupulous and in my opinion very demeaning to the customer. I am a Costco member and I do all my tire work with them. They supply me with FREE N2 for as long as I am a member. I will work to stop these FLUFF charges since I feel they are criminal in nature. IE THEFT!!! More

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Very knowledgeable and very helpful n fast service and very friendly chuck was very friendly and took extra steps to get the deal finalized and return phone calls to tell us what was happening with the c very friendly chuck was very friendly and took extra steps to get the deal finalized and return phone calls to tell us what was happening with the cat More

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My new Tradesman As far as dealings with car dealers goes I would say this was about average. I am neither pleased nor displeased with the outcome of my new Tradesman As far as dealings with car dealers goes I would say this was about average. I am neither pleased nor displeased with the outcome of my new Tradesman Classic. It’s a good truck in the first 222 miles. More

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Stayed late Brought the new truck in to get undercoat, etc,. Jeremie called when it was ready for pickup (which was after service center hours) and hung around un Brought the new truck in to get undercoat, etc,. Jeremie called when it was ready for pickup (which was after service center hours) and hung around until I arrived to reclaim it. He was personable and professional and the truck looked great. More

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Awesome salesman above and beyond, absolutely amazing! Chuck was amazing! He made everything painless and was so nice. Chuck was able to put up and deal with all my text messages to help me get into the ri Chuck was amazing! He made everything painless and was so nice. Chuck was able to put up and deal with all my text messages to help me get into the right vehicle. Chuck always had a smile on his face, I would recommend Chuck hands down this was my best experience overall. Chuck definitely went out of his way to make this happen for me and my family. Outstanding service HANDS down! More

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Almost too EZ! I had a very relaxed and cordial visit resulting in a purchase. My wife generally has very little patience for "the game" but was at ease during the I had a very relaxed and cordial visit resulting in a purchase. My wife generally has very little patience for "the game" but was at ease during the entire procedure and was encouraging me the whole time to make a purchase. More

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Amazing Customer Service We were very happy we came here, amazing customer service from David Paeth, he followed through on the deal, went out of his way to make sure things w We were very happy we came here, amazing customer service from David Paeth, he followed through on the deal, went out of his way to make sure things went as smoothly as can be. He listened and knew what my husband was looking for. Good job, you’ve earned a customer!! Henry Diaz was also very friendly, made us feel like he cared as well. Customer Service is huge to my husband and I, they both did a superb job!! Thanks guys!! More

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