Kenny England | Page 7

Dealer is superb but corporate was rather slow in sending title to us, great people at kia dealership title to us, great people at kia dealership More

by MIKEBRUNER47 Verified Customer Verified Customer

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They first told us that the color was going to be this certain color and it was not, so we was given the wrong color. We were told the car would arrive in a week, and it wasn't, it was 3 weeks later. It d certain color and it was not, so we was given the wrong color. We were told the car would arrive in a week, and it wasn't, it was 3 weeks later. It did not come with the options we were told that would come with it. Very disappointed, will not be back to this place. More

by BCMILLS Verified Customer Verified Customer

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Jesse is the greatest service person I have ever worked with. He is such a joy. with. He is such a joy. More

by CLINTONCULP Verified Customer Verified Customer

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did not deal with kenny delt with Crissa she gets 5 stars.she has a very good personality and friendly. stars.she has a very good personality and friendly. More

by HOG78 Verified Customer Verified Customer

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Great service. Staff always help with anything I need for my car. Sales staff have a lot of knowledge about the car and all the features it has to offer. Staff always help with anything I need for my car. Sales staff have a lot of knowledge about the car and all the features it has to offer. More

by BPETERS0418 Verified Customer Verified Customer

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The service was excellent. They made sure I had what I was looking for. I’m very satisfied. They made sure I had what I was looking for. I’m very satisfied. More

by shellyjackson81 Verified Customer Verified Customer

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Bought the car with lots of promises. Took several phone calls and several trips over there to actually get the things done to the car that were promised. Mix ups at the shop that caused Took several phone calls and several trips over there to actually get the things done to the car that were promised. Mix ups at the shop that caused me to have to go back more than once because they didn’t do what the appt was set up for. In the end they did get the work done that they promised. Jordon was my original salesman and wanted me to come and look at a specific car and when I asked him to make sure it he was still there he said it was. I drove over there and it had sold 4 days before! I told him I was on my way but when I got there he was busy so they put me with someone else. They are not willing to come down on prices at all. They make you buy some crazy $1500 package that includes windshield replacement, nicks, dings, wheels etc. you have to buy it whether you want it or not. They also tack on about $700 in other fees so as soon as you buy the vehicle you are a minimum of $2200 in the hole. All of that extra has to be financed unless you are lucky enough to have the money to pay cash but you still have all of the fees. More

by Buyer Verified Customer Verified Customer

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Overall my experience wasn’t terrible. However I didn’t feel very confident in the salesman I had originally had nor the whole deal in general. They showed me price/monthly payment estimat However I didn’t feel very confident in the salesman I had originally had nor the whole deal in general. They showed me price/monthly payment estimates would be if I financed through their dealership (whatever banks they use). Then I went to my local bank and they quoted me a pretty significant amount lower monthly payment than the dealership was offering. So I financed through my local bank. When I went in to get exact numbers to give to my bank in order to purchase the vehicle they told me I HAD to purchase the premier warranty. I said no, I do not want any extra warranty at all. They said it’s not an option & they would not sell me the vehicle if I did not purchase the premier warranty for an additional cost. We argued back & forth and the salesman was rude. I understand he had to go by what his manager told him but his whole demeanor changed when I said no, I didn’t want the extra warranty. They made it seem like it’s included in the price when it’s actually another $1,500 tacked on. I mentioned knowing & being friends with a guy from the other Shottenkirk in town (Toyota) & said I wondered if he would make me pay for the extra warranty there or if he’d take it off like I’m asking you all to do. The salesman replied with “you can call him if you want, but when he calls here to inquire about the vehicle to get it at their lot, we will not release the vehicle to him because there’s an open inquiry on it”. I said “who’s the open inquiry? Me”? He said “yep”. So because I was literally just looking at & getting an exact price on what it will actually cost in the end, but i did not want to pay for the extra warranty that said “optional” on the paperwork, they would refuse to release the vehicle to the salesman at the other Shottenkirk store on purpose. Simply to not let him sell me the vehicle. That was rude and I was done talking at that point. The head manager did come out when my husband & I were leaving & said they would cut the warranty price in half & we could still get the warranty. I just agreed & went on because I really did want the vehicle. The day when I came in to sign paperwork, the finance guy told me the total price would be $37,000 which was not what I had discussed the day before with the salesman at Kia Shottenkirk. He said well that’s with the warranty as well. I asked if it was the premier warranty & he said no, it was A DIFFERENT warranty they were wanting me to purchase. I said absolutely not. Take it off. They took this other warranty off (but still left the half price premier warranty on) then came back & said the total price was $31,000. So whatever extra warranty they were trying to get me to purchase was an additional $6,000 on top of the premier warranty that is already $1,500? xxx?! Glad I said no & made them take the additional warranty off making my overall price way less than what they originally tried to say. I don’t think I would go back to this dealership to purchase something else unless I went directly to Gary. I spoke with Gary briefly & sat down to look at options when Brian was busy with another customer. I enjoyed doing/talking business with Gary much more. He’s understanding, gives the facts but is kind and not pushy about it, gives recommendations, and overall has good communication skills. When I came to do paperwork & pick up the vehicle, it still had not been detailed yet even though it was sitting in detail for 2 days like they said. They knew I was coming to get it too. My car smelled like smoke when I picked it up & still does 2 weeks later. Even my kids notice it and say it smells weird. I did not smell smoke in the vehicle at all when I first saw it at the dealership so I don’t understand how that happened in between one day from when I first saw the vehicle in person to when I picked it up. I was just ready to get out of there and haven’t mentioned the smoke smell to them. It’d probably be pointless anyway. More

by Michelle28 Verified Customer Verified Customer

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Great salesman,Mike is the best,Jessie is our go to person,will come back for our nextcar person,will come back for our nextcar More

by SBERGMAN66 Verified Customer Verified Customer

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I continue to purchase cars from Shottenkirk because they always treat me well and go above and beyond. always treat me well and go above and beyond. More

by SEDMUNDS45 Verified Customer Verified Customer

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