Kenny England | Page 7

The service was excellent. They made sure I had what I was looking for. I’m very satisfied. They made sure I had what I was looking for. I’m very satisfied. More

by shellyjackson81 Verified Customer Verified Customer

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Bought the car with lots of promises. Took several phone calls and several trips over there to actually get the things done to the car that were promised. Mix ups at the shop that caused Took several phone calls and several trips over there to actually get the things done to the car that were promised. Mix ups at the shop that caused me to have to go back more than once because they didn’t do what the appt was set up for. In the end they did get the work done that they promised. Jordon was my original salesman and wanted me to come and look at a specific car and when I asked him to make sure it he was still there he said it was. I drove over there and it had sold 4 days before! I told him I was on my way but when I got there he was busy so they put me with someone else. They are not willing to come down on prices at all. They make you buy some crazy $1500 package that includes windshield replacement, nicks, dings, wheels etc. you have to buy it whether you want it or not. They also tack on about $700 in other fees so as soon as you buy the vehicle you are a minimum of $2200 in the hole. All of that extra has to be financed unless you are lucky enough to have the money to pay cash but you still have all of the fees. More

by Buyer Verified Customer Verified Customer

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Overall my experience wasn’t terrible. However I didn’t feel very confident in the salesman I had originally had nor the whole deal in general. They showed me price/monthly payment estimat However I didn’t feel very confident in the salesman I had originally had nor the whole deal in general. They showed me price/monthly payment estimates would be if I financed through their dealership (whatever banks they use). Then I went to my local bank and they quoted me a pretty significant amount lower monthly payment than the dealership was offering. So I financed through my local bank. When I went in to get exact numbers to give to my bank in order to purchase the vehicle they told me I HAD to purchase the premier warranty. I said no, I do not want any extra warranty at all. They said it’s not an option & they would not sell me the vehicle if I did not purchase the premier warranty for an additional cost. We argued back & forth and the salesman was rude. I understand he had to go by what his manager told him but his whole demeanor changed when I said no, I didn’t want the extra warranty. They made it seem like it’s included in the price when it’s actually another $1,500 tacked on. I mentioned knowing & being friends with a guy from the other Shottenkirk in town (Toyota) & said I wondered if he would make me pay for the extra warranty there or if he’d take it off like I’m asking you all to do. The salesman replied with “you can call him if you want, but when he calls here to inquire about the vehicle to get it at their lot, we will not release the vehicle to him because there’s an open inquiry on it”. I said “who’s the open inquiry? Me”? He said “yep”. So because I was literally just looking at & getting an exact price on what it will actually cost in the end, but i did not want to pay for the extra warranty that said “optional” on the paperwork, they would refuse to release the vehicle to the salesman at the other Shottenkirk store on purpose. Simply to not let him sell me the vehicle. That was rude and I was done talking at that point. The head manager did come out when my husband & I were leaving & said they would cut the warranty price in half & we could still get the warranty. I just agreed & went on because I really did want the vehicle. The day when I came in to sign paperwork, the finance guy told me the total price would be $37,000 which was not what I had discussed the day before with the salesman at Kia Shottenkirk. He said well that’s with the warranty as well. I asked if it was the premier warranty & he said no, it was A DIFFERENT warranty they were wanting me to purchase. I said absolutely not. Take it off. They took this other warranty off (but still left the half price premier warranty on) then came back & said the total price was $31,000. So whatever extra warranty they were trying to get me to purchase was an additional $6,000 on top of the premier warranty that is already $1,500? xxx?! Glad I said no & made them take the additional warranty off making my overall price way less than what they originally tried to say. I don’t think I would go back to this dealership to purchase something else unless I went directly to Gary. I spoke with Gary briefly & sat down to look at options when Brian was busy with another customer. I enjoyed doing/talking business with Gary much more. He’s understanding, gives the facts but is kind and not pushy about it, gives recommendations, and overall has good communication skills. When I came to do paperwork & pick up the vehicle, it still had not been detailed yet even though it was sitting in detail for 2 days like they said. They knew I was coming to get it too. My car smelled like smoke when I picked it up & still does 2 weeks later. Even my kids notice it and say it smells weird. I did not smell smoke in the vehicle at all when I first saw it at the dealership so I don’t understand how that happened in between one day from when I first saw the vehicle in person to when I picked it up. I was just ready to get out of there and haven’t mentioned the smoke smell to them. It’d probably be pointless anyway. More

by Michelle28 Verified Customer Verified Customer

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Great salesman,Mike is the best,Jessie is our go to person,will come back for our nextcar person,will come back for our nextcar More

by SBERGMAN66 Verified Customer Verified Customer

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I continue to purchase cars from Shottenkirk because they always treat me well and go above and beyond. always treat me well and go above and beyond. More

by SEDMUNDS45 Verified Customer Verified Customer

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Absolutely amazing service. I would definitely recommend this dealership to anyone looking to buy a vehicle! I would definitely recommend this dealership to anyone looking to buy a vehicle! More

by NBERGMAN21 Verified Customer Verified Customer

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Very friendly and easy to work with. Helpful but not too pushy. Very through and explained all features of the car Helpful but not too pushy. Very through and explained all features of the car More

by NICHOER Verified Customer Verified Customer

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This was my 9th purchase from Michael Ferguson, he’s very knowledgeable about the Kia vehicles and knows my family pretty well after the purchases. He and Kenny work well together and do their best to make s knowledgeable about the Kia vehicles and knows my family pretty well after the purchases. He and Kenny work well together and do their best to make sure all questions are answered and how the accessories work. They’re there if there is a question that comes up. Can’t think of any other dealership I would want to go to. More

by hoschar54 Verified Customer Verified Customer

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They always make you feel special and meets your needs. they always take time for you no matter what. they always take time for you no matter what. More

by SEDMUNDS45 Verified Customer Verified Customer

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Michael Ferguson is the best car salesman we have ever worked with. He is always accommodating to our needs and goes above and beyond to make sure we are taken care of. As long as he is there, I guarant worked with. He is always accommodating to our needs and goes above and beyond to make sure we are taken care of. As long as he is there, I guarantee you will always be our first stop!! More

by cshoemyer Verified Customer Verified Customer

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