Kent Owens | Page 14

My husband and I had been looking and test driving cars for about 6 months and couldn't fall out of love with Lexus after driving a GX 470 for 8 years. At the recommendation of our Service Rep, Brandy Jos for about 6 months and couldn't fall out of love with Lexus after driving a GX 470 for 8 years. At the recommendation of our Service Rep, Brandy Joseph,we met Kent Owens and were impressed with his knowledge, passion and warm personality when discussing the RX 350 with us. He gave us a deal we just couldn't refuse so we bought a 2012 RX 350 in December. When Kent delivered the car several days later, he took considerable time to acquaint us with all the new technology. On several occasions, he has assisted us in learning more about our new high tech car. We love the car, Sacramento Lexus and especially Kent Owens. We rate Kent superlative and recommend him to anyone looking for a fine new Lexus! More

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We made an appointment for a test drive and we were greeted by Kent Owens. He was very professional, very polite. Since this was our first Lexus he gave us a rundown on the brand and what it was all a greeted by Kent Owens. He was very professional, very polite. Since this was our first Lexus he gave us a rundown on the brand and what it was all about. After driving a couple of the RX350's, we had an appointment with the Cadillac dealer to test drive a 2012 SRX. We ended up coming back about 4 hours later and inking a deal on a 2012 RX350. We did the Costco pricing and were very happy with the no-haggling way of buying a vehicle. Kent was busy with another client when we came back so we did the deal with Michael Kennedy...very nice and very knowledgeable. He even paired our Iphone and Motorola phones and downloaded the address books. Mike Zinda the finance manager doing all the closing paperwork was great. It's always a pain to do all that paperwork, but we chit-chatted and told stories and it went fairly quick. Nice fella. To show you what kind of customer service they do here, I have to let you know what happened the next day when we came back to get our old car. On the way in there we got hit with some bird dung that I swear came from a giant condor! I was pissed and drove like 70-80 mph to get in there and get it cleaned up. I hurried in and asked for Kent and told him what just happened. He said the porter was not in yet, so he just took off his jacket, rolled up his sleeves took it upon himself to get it cleaned up. Wow! Needless to say, I was impressed. I was in watching the game on tv and Kent was out in the breezeway helping my wife get a few more contacts loaded. These guys go all-out. If you are in need of a new ride and are considering a Lexus, you'll be wise to look up Kent Owens and Michael Kennedy. Thanks guys, Rich Lawson More

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From the first call to the last call this dealership is extremely professional. We worked with Internet Sales as part of the Costco New Car Purchase Program. We knew what was available and what the price extremely professional. We worked with Internet Sales as part of the Costco New Car Purchase Program. We knew what was available and what the price was before we ever saw the car. When we arrived we test drove it, filled out the paperwork and left with the car. Never has a car purchase been so relaxed and enjoyable as this one. The Finance Department were easy to work with. No hard sales on the optional items. They were shown to us as an option and the benefits explained with the price. Absolutely no pressure. More

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Kent Owens should held as an example to what customer service is all about. We had leased a RX 350 in 2007. We where part of the Lexus familiy. He really means that and provide an outstanding experien service is all about. We had leased a RX 350 in 2007. We where part of the Lexus familiy. He really means that and provide an outstanding experience. We Leased another new Lexus the IS-250. My wife and I had some tough times the last two years but never missed a payment. With just that Kent was able to find a way to get us into a new Lexus. More

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We stopped at the dealership to look at a Lexus ES 350. We had not been in a Lexus, much less driven one, but our mechanic suggested we look at one. We had test driven the Honda Accord, and a couple models We had not been in a Lexus, much less driven one, but our mechanic suggested we look at one. We had test driven the Honda Accord, and a couple models of Acura earlier in the week. Kent Owens was our salesman, and though he was very busy, he told us why we were going to love the Lexus sedan, and took us for a test drive. I immediately loved that car, though it was pricier than what we originally planned to spend. Kent ran some numbers for us, and as we were 45 minutes late for a dinner event, we took the papers and left, saying we would call the next day. The next afternoon, I called Kent and we made a deal on the car. Kent said we had to pick it up that day if we wanted it at the price quoted, so we went in to pick it up. Again, the dealership was swarming with people hoping to make an end-of-year deal, and it took some time to complete the paperwork, but we drove away with our car, and an appointment to come back in a couple of days for an orientation. When we returned, Kent spent at least two hours going over everything with us, including setting up our I-phones with the blue tooth system. We are very happy with the way we were treated, and thoroughly impressed that at no time, did anyone try to tack on any expenses that had not been quoted right up front. This was not our experience with other car dealerships. Additionally, handling the paperwork went smoothly, with no pain. We received everything we expected, and more. Janet Thomas More

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From my first Email to the Finance Section inquiring what From my first Email to the Finance Section inquiring what their APR was to my follow-up phone call requesting to speak to someone in Sales. I was From my first Email to the Finance Section inquiring what their APR was to my follow-up phone call requesting to speak to someone in Sales. I was then directed to Mr. Kent Owens, Internet and Fleet Manager, who responded immediately. I was treated with the utmost courtesy, and he completely focused on my personal interest, financial capabilities, and also I perceived his continued reassurance to ensure that I had complete peace of mind with any decisions I would make about purchasing an upgrade to my 2002 Lexus. I never felt pressured at any time during the transaction, in fact I was helped in ways that went beyond an ordinary sale. And the follow-up has been incredibly impressive. Kent took the time to sit with me and go over the navigation system a couple of days later and WITHOUT ONE doubt in my mind, I know I can count on the fact that any upcoming problems will be handled unquestioned and promptly. Mr, Owens also completed transferred everything from my 2002 Lexus to the newly purchased one. I really do not have a word for the way I was treated. I have NEVER experienced such REMARKABLE customer service, above and beyond and truly he went the extra mile with me. Mr. Dave Carnes in Finance (doing all the necessary financial paperwork) was a delight to sit with and complete. Again no pressure, just very informative, polite, assistance. Also Christina Carson, Service Consultant would be among all the above compliments. I cannot say enough about this dealership. More

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We purchased our first vehicle from Lexus of Sacramento over 7 years ago. Even though we live approximately 70 miles from the dealership (and closer to another dealer), we once again chose the Sacramento l over 7 years ago. Even though we live approximately 70 miles from the dealership (and closer to another dealer), we once again chose the Sacramento location due to their helpfulness and willingness to negotiate an exceptional deal. Kent was extremely personable and new his product well. He even offered to deliver our vehicle to us, since one had to be located from another location. More

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Kent was very helpful and made the experience a pleasure. He answered all questions and presented the different options I requested. In addition to making a sale, Kent also arranged to drive my vehicle back He answered all questions and presented the different options I requested. In addition to making a sale, Kent also arranged to drive my vehicle back to my home, avoiding me having someone coming to pick it up and making multiple trips to the dealership. More

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I have leased two cars from Kent Owens over the last 4 years. Awesome experience. I trust him. I've frankly taken up serious amounts of his time while researching and making decisions during both transact years. Awesome experience. I trust him. I've frankly taken up serious amounts of his time while researching and making decisions during both transactions. I receive zero pressure and he is always eager to help. I've had both cars serviced through their service department and work with Brandy Joseph. It is always a pleasure to work with her and she does an outstanding job ensuring that my cars stay perfect - I can be a bit picky. The service experience is very convenient, fast and a nice loaner is always waiting for me if I need one. I just purchased one of my cars coming off lease and worked with Diana Kleary who handles these transactions. I was not sure what to expect having to work with someone new at the dealership. Wow - she had everything ready for me. I signed and was done. I was amazed. These folks know how to deliver a service and an expereince. I can't image leasing, buying or getting service elsewhere. Simple. No hassles and they value and respect my time. I get to rely on the relationships and trust I have built with them. They are highly responsive and personalized. I will continue to buy Lexus products because of the people at this dealership and the experience they create. They have spoiled me! Thank you Kent, Brandy and Diana. More

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My experience at this dealership could not have been any better than it was. The sales associate was extremely personable, knowledgeable, and professional. I have dealt with many car salespersons over the better than it was. The sales associate was extremely personable, knowledgeable, and professional. I have dealt with many car salespersons over the years, but Kent is, without question, a cut above the rest. In a word, he's terrific!! More

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