Kerry Copeland | Page 3

Updated review: Kerry, Service Mgr called me and we discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another rep discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another repair shop, I really appreciated his call and wanting to hear about our experience. The dialogue below was our experience this May, 2023. The updated rating is based on our experience with the shop back in January, 2023. The "average" rating for quality of work is specifically because the work they completed for $1200 in January didn't fix the problem. However, I would try this place again. Not sure what's going on with this service department. Been coming here for years, but very unhappy with their service and communication. Had $1200 worth of work done 3 months ago, but car continued to experience same issues. Brought it back and this time they said it needed a new transmission. While the camry is 20 years old, it only had 100,000 miles on it. The cost = $5400. They said they couldn't give me a printout of the tests that were run because they were trying to hurry since we were waiting. Heather said she would send me the printout so I could determine if I wanted to pore more money in to the car. never got the printout, called and emailed; left several messages for Heather and for the service manager. No response to any of them. Was planning on purchasing a new car, but don't want to buy when the service department is lacking. Taking our business somewhere else. More

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Kerry the service manager is a hands on professional that puts the interest of the customer first and does what it takes to make sure the customer leaves satisfied. The service dept has improved immensely si puts the interest of the customer first and does what it takes to make sure the customer leaves satisfied. The service dept has improved immensely since he took over. More

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It was good fast good people will by my car there any day good people good people More

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