Everyone was very polite and helpful.
Javier Ramirez, whom we purchased our vehicle from, was amazing. He was Knowledgeable, considerate, and went out of his way for me. The sales manager
Javier Ramirez, whom we purchased our vehicle from, was amazing. He was Knowledgeable, considerate, and went out of his way for me. The sales manager was awesome as well. Very kind and approachable and also made sure the deal would be done to my satisfaction. I applaud everyone there.
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by bathomas
Other Employees Tagged:
Anthony Huynh
, Dave Duarte, A.J. Gordan, Joshua Johnson, Javier Ramirez
Sep 26, 2024 -
Audi Riverside responded
Thank you for leaving Javier this incredible review! We are so appreciative of the opportunity to work with you and we are glad that Javier could provide you with top tier service. We are happy to know that he was knowledgeable, considerate and amazing. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
My partner and have done multiple deals throughout the
years with many dealerships, this time we were looking into an Audi at this dealership and we were very disappointed with the service we got. Not onl
years with many dealerships, this time we were looking into an Audi at this dealership and we were very disappointed with the service we got. Not only they tried to scam us with a LoJack device charge of $1500 added to the original price of $53500 that wasn’t advertised, the level of customer service is deplorable, definitely not a high end car business. From the lack of knowledge that the sales man showed to the very unprofessional and rude behavior of the so called “sales manager” Kevin B, who kept speaking over my partner and getting loud, we also asked to speak to GM John Scholz days ago and no one has followed up. A $60k deal lost for horrible customer service and unprofessional behavior. We took the day off to drive to California from Phx from our really busy schedule, but General Sales manager just decided to be rude and unprofessional so we decided not to. Stay away! There’s many other far better dealerships in the LA area.
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by AB
Aug 12, 2024 -
Audi Riverside responded
Hi Adrian,
I’m really very sorry that this was your experience with us. I’d like to learn more about what happened here. I tried to locate your information here in our system but was unable to locate a record with your name. Perhaps this vehicle was under your partner’s name? While I look further trying to locate a way to contact you or your partner do you mind please calling me directly so I can jump in and help here?
John Scholz
General Manager
Walter’s Audi
(951) 441-6183
Aug 12, 2024 -
AB responded
Hi there,
It is indeed under his contact.
Adan Franco
+1 (480) 553-2660
I already left his contact with someone (on line chat), who assured me you would get his contact and complaint, since they didn’t want to give us your personal contact. And I’m sure you can see e mails going back and forth with Liz and Romen, but they weren’t able to give us information about state tax and registration, there was numbers sent but they couldn’t figure what state and how to register. Very frustrating.
I leased a Audi at this dealership.
Thank you to Rob Benedict and his manager.
Both were so helpful. Rob helped me to get the color i wanted and everything went so fast and efficient.
Thank you to Rob Benedict and his manager.
Both were so helpful. Rob helped me to get the color i wanted and everything went so fast and efficient. He is very kind and always willing to help. I would recommend this dealership and Rob any given day.
Will lease another in the future.
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by medora
Other Employees Tagged:
Rob Benedict
Jun 13, 2024 -
Audi Riverside responded
Medora,
Thank you so much for leaving Rob this incredible review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that Rob could provide you with exemplary service. We are happy to know that he was kind and so helpful. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new Audi- behalf of the entire Walter's Audi team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
My entire experience at Walter's Audi of Riverside was
superlative. From start to finish, Joshua Johnson was extremely cordial and ensured that all of my questions were answered. He also made it a point
superlative. From start to finish, Joshua Johnson was extremely cordial and ensured that all of my questions were answered. He also made it a point to check-in throughout the process so he could gauge whether or not I remained comfortable with my decision to purchase a new 2024 Audi Q3! Joshua took time to set up and review the MyAudi app. Then, he patiently waited while I transferred my belongings from the old vehicle to the new one and even offered to help! Superior and extraordinary customer service were definitely a priority. If there was a rating higher than 5 stars, Joshua definitely would receive that rating! 😊
Thanks Joshua Johnson for making the car buying process seamless and enjoyable! Walter's Audi of Riverside is fortunate to have you on their sales team, as you are truly an asset to the company. Joshua takes pride in making customers feel valued and it was apparent when he consistently asked, "Is there anything else that I can do for you?" I will definitely be a repeat customer and without hesitation, I would highly recommend this dealership to anyone who is looking to purchase a vehicle. You will leave there with a smile on your face...no buyer's remorse. Wishing you continued success at Walter's Audi of Riverside, Joshua Johnson!!! 😊
Blessings,
Tanya Sweney-Black ❤️
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by Q3Queen
Other Employees Tagged:
Joshua Johnson, Bryan Villasenor
Apr 22, 2024 -
Audi Riverside responded
Tanya,
Providing stellar service is so important to us here at Walter's Audi and we are glad that Joshua's efforts could meet your satisfaction and high recommendation! We are so appreciative of the opportunity to work with you. We are thrilled to know that he made the process seamless and enjoyable. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Josh Johnson my sales rep really knew all the ins and
outs of the vehicles, broke down my 3 choices the pros and cons of each vehicle and made my purchasing experience fairly easy. He didn’t pressure me
outs of the vehicles, broke down my 3 choices the pros and cons of each vehicle and made my purchasing experience fairly easy. He didn’t pressure me at all and was very professional . He is the reason why I made the purchase.
Eduardo
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by Ed Mattaden
Other Employees Tagged:
Joshua Johnson, Bryan Villasenor
Apr 22, 2024 -
Audi Riverside responded
Ed,
We greatly appreciate you for leaving Josh this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Josh could provide you with top notch service. We are delighted to know that he did not pressure you and was very professional. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Audi team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Although under construction, this dealership was amazing.
The structure was getting a face lift, but it was almost unnoticeable due to the attention paid to my family and I during our visit.
The structure was getting a face lift, but it was almost unnoticeable due to the attention paid to my family and I during our visit.
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by daniel.r.blaz
Other Employees Tagged:
Blake Lewis
, Dave Duarte, Bryan Villasenor
Apr 01, 2024 -
Audi Riverside responded
Daniel,
We are grateful for you leaving us this wonderful review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with 5-star service. We are pleased to know that they paid so much attention to your family during your visit that you didn't even notice the construction going on. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Walter's Audi team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Apr 01, 2024 -
daniel.r.blaz responded
Good morning sir, thank you for your response! I came back again to wet sign some paperwork on my disable veteran transfer of license plates, again Rambo was fantastic! He offered to fast charge my Q4 as this was the 3rd time I’d visited the dealership in as many days. He then offered an office space for my “minions” and I to play cards while we waited for the paperwork portion, and other appointments to complete. This is a fantastic dealership. We will be looking to trade our lease for a Q6 at your dealership when able.
Great experience loved the customer service.
Dave Duarte is an amazing guy. He’s the one that helped me find the Car I really wanted and I drove home in it. He made the whole process fun with no
Dave Duarte is an amazing guy. He’s the one that helped me find the Car I really wanted and I drove home in it. He made the whole process fun with no hassle. Great guy I will be sending my friends to him
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by realchristiansmith32
Other Employees Tagged:
Dave Duarte, Bryan Villasenor
Mar 25, 2024 -
Audi Riverside responded
We greatly appreciate you for leaving Dave this spectacular review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Dave could provide you with top notch service. We are delighted to know that he was amazing and got you the car you really wanted. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Audi team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Today I have bought a new car with Stephen and it was a
great experience! I will go back to him all the time now. Everyone who helped during this process made it very easy and smooth. Thank to Kevin as wel
great experience! I will go back to him all the time now. Everyone who helped during this process made it very easy and smooth. Thank to Kevin as well for making this possible.!
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by Dominique
Other Employees Tagged:
John Scholz
, Stephen Garlatta, Joshua Johnson, Bryan Villasenor
Feb 20, 2024 -
Audi Riverside responded
Dominique,
Providing stellar service is so important to us here at Walter's Audi and we are glad that Stephen's and Kevin's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that they made your car buying process very easy and smooth. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Purchase was fast and easy, Fernando Lopez helped alot in
speeding the process and explaining everything well. I am happy with my car purchase.
speeding the process and explaining everything well. I am happy with my car purchase.
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by leslie2318
Other Employees Tagged:
Freddy Lopez, Bryan Villasenor
Jan 29, 2024 -
Audi Riverside responded
Leslie,
Providing stellar service is so important to us here at Walter's Audi and we are glad that Fernando's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was helpful and explained everything to you well. If you ever have any questions or concerns please do not hesitate to give us a call. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
If you are planning to contact the sales team of Walter's
Audi and you need to pick a guy to work with choose Romen Artalejo. He will assist you in every way he can, he is sincere, polite, honest, very commu
Audi and you need to pick a guy to work with choose Romen Artalejo. He will assist you in every way he can, he is sincere, polite, honest, very communicative and will work with you to make it happen. As an out of state buyer I recently bought an high end car from this dealership and Romen did a 5 star job and I am very pleased and highly recommend him as your salesmen at Walter's Audi
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by jospl
Jan 15, 2024 -
Audi Riverside responded
Jospl,
Providing stellar service is so important to us here at Walter's Audi and we are glad that Romen's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was sincere, polite, honest and very communicative. If you ever have any questions or concerns please do not hesitate to give us a call. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager