Please give attention and priority to clients. I do not
think that the review constitutes a difference to the employees because they are present continuously and there is no noticeable change in their deal
think that the review constitutes a difference to the employees because they are present continuously and there is no noticeable change in their dealings with customers. The method remains one and constant.thank you
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by AHMED_SALEM1987
Verified Customer
Verified Customer
May 05, 2020 -
Nucar Toyota of Norwood responded
Thank you AHMED_SALEM1987 for your feedback! We appreciate you taking the time to share your experience with us. If you'd like to speak further about your visit, please feel free to email me directly at jcostello@boch.com. Thank you and take care!
Jessica Costello
Customer Relations Manager
Boch Toyota
worst experience I've had as a customer at any where
This place is horrible. Probably the worst experience I've ever had somewhere as a customer. Everyone there and the entire experience was extremely u
This place is horrible. Probably the worst experience I've ever had somewhere as a customer. Everyone there and the entire experience was extremely unprofessional, disorganized, unwelcoming, frustrating and rude. I got the truck I wanted and somehow regretted it every time I have had to deal with this place. The sales people where somewhat nice, I dealt with Majed who was nice, but very frustrating and not willing to help much at all. I also dealt with Denny when Majed was unavailable who was the only person I have dealt with with decent customer service. The finance manager, Mehman, had the some of the worst customer service I've seen in any field, he was extremely unwelcoming and every time I dealt with him was rude, clueless, and just wanted to rush me out the door so he could go home. Its been one inconvenience and miscommunication after the next and I would never recommend this place to anyone. Even as a last resort it is not worth it. Don't go here. Still having issues and dreading having to even call let alone go there.
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by NATHANGRISWOLD01
Verified Customer
Verified Customer
My service rep Kevin D. Always kept me informed
throughout my appointment very customer service oriented. I was very satisfied with my service visit and felt safe while I was waiting for my vehicle
throughout my appointment very customer service oriented. I was very satisfied with my service visit and felt safe while I was waiting for my vehicle.
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by JOHNJUSZCZYK
Verified Customer
Verified Customer
May 05, 2020 -
Nucar Toyota of Norwood responded
Thank you JOHNJUSZCZYK for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. I'm glad to hear that you had a great visit with Kevin and our team, I will be sure to pass along the message! If you need anything further, please feel free to reach out! We hope to see you here again, take care!
Jessica Costello
Customer Relations Manager
Boch Toyota
The movie center was helpful for clients to sir and wait
while their cars are being assessed We like the “Hitch”. Will Smith got the girl.
while their cars are being assessed We like the “Hitch”. Will Smith got the girl.
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by GOODWIJX
Verified Customer
Verified Customer
May 05, 2020 -
Nucar Toyota of Norwood responded
Thank you GOODWIJX for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. I'm glad to hear that you had a great visit with our team, and were able to enjoy a movie during your wait! Please feel free to reach out if you need anything further. Hope to see you here again, take care!
Jessica Costello
Customer Relations Manager
Boch Toyota
Professional
Courteous and asked questions. Checked off all the boxes and did all the right things. I wouldn’t go anywhere but Boch for my service.
Courteous and asked questions. Checked off all the boxes and did all the right things. I wouldn’t go anywhere but Boch for my service.
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by RITAPAPPAS
Verified Customer
Verified Customer
May 05, 2020 -
Nucar Toyota of Norwood responded
Thank you RITAPAPPAS for your review! We truly appreciate you taking the time to share your experience with us at Boch Toyota. I'm pleased to hear that Kevin and our team took such great care of you, I will be sure to pass along the message! If you need anything further, please feel free to reach out! We look forward to seeing you here again, take care!
Jessica Costello
Customer Relations Manager
Boch Toyota
Service was pleasant and very accommodating. I like the
fact that they always have service coupons to help out with expenses. Service advisor kevin was very helpful
fact that they always have service coupons to help out with expenses. Service advisor kevin was very helpful
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by SNE526
Verified Customer
Verified Customer
May 05, 2020 -
Nucar Toyota of Norwood responded
Thank you SNE526 for your review! We truly appreciate you taking the time to share your experience with us at Boch Toyota. I'm pleased to hear that Kevin and our team took such great care of you, I will be sure to pass along the message! If you need anything further, please don't hesitate to reach out. We hope to see you here again!
Jessica Costello
Customer Relations Manager
Boch Toyota
Great service, quick, friendly and I’ll likely be back.
Shout out to the manager that was awesome and also Kevin that helped me out a lot. Great place!
Shout out to the manager that was awesome and also Kevin that helped me out a lot. Great place!
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by SHERLRICH
Verified Customer
Verified Customer
May 05, 2020 -
Nucar Toyota of Norwood responded
Thank you SHERLRICH for your review! We truly appreciate you taking the time to share your experience with us at Boch Toyota. I'm so pleased to hear that Kevin and our team took such great care of you, I will be sure to pass along the message! If you need anything further, please feel free to reach out. We look forward to seeing you here again!
Jessica Costello
Customer Relations Manager
Boch Toyota
Staff very courteous and friendly. Was told 45 minutes
est. for inspection but took almost 90 minutes w/out update as to why it took so long
est. for inspection but took almost 90 minutes w/out update as to why it took so long
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by TSCARELL
Verified Customer
Verified Customer
I’ve waited an hour before some can tell me that my car
were ready.. not happy 6 years coming to Toyota for service unhappy
were ready.. not happy 6 years coming to Toyota for service unhappy
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by DARYLBECKLES
Verified Customer
Verified Customer
Dealer requested and got goodwill warranty extension from
Toyota to replace defective media unit after initial fix failed a couple days later, at about 10% past mileage limit, with main problem an echo on ha
Toyota to replace defective media unit after initial fix failed a couple days later, at about 10% past mileage limit, with main problem an echo on hands-free phone that made it unusable, and home state now requiring hands-free phone use.
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by John
Verified Customer
Verified Customer
May 05, 2020 -
Nucar Toyota of Norwood responded
Thank you John for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. I'm so pleased to hear that our team was able to help take care of your car. If you need anything further, please feel free to reach out. We hope to see you here again!
Jessica Costello
Customer Relations Manager
Boch Toyota