Kevin Ferg

Jonathan was attentive, provided the specific models for test drives and saw us through the relatively complex purchasing process with a minimum of inconveniences. I was pleasantly surprised to have permane test drives and saw us through the relatively complex purchasing process with a minimum of inconveniences. I was pleasantly surprised to have permanent MD tags installed on the vehicle on the day we purchased it, eliminating the sometimes frustration of dealing with the MD MVA. More

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Service from beginning to end was superior. Gordon was excellent, very patient with two seniors going through the purchase process of a hi-tech automobile. Austin and Christian, the two tech em Gordon was excellent, very patient with two seniors going through the purchase process of a hi-tech automobile. Austin and Christian, the two tech employees, were also very knowledgeable and patient. The young lady doing the paperwork was very pleasant and efficient. This was the best experience we have had in purchasing a car, new or previously owned. More

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My service experience was fantastic everything all my concerns was check by my technician and explain to me I am truly satisfied with my services experience shout out to my service team concerns was check by my technician and explain to me I am truly satisfied with my services experience shout out to my service team More

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Smooth and fast service, clean environment and I like their cappuccino. They updated me throughout the whole process on phone while I waited at the lounge for my car service. I am glad I got my first bra their cappuccino. They updated me throughout the whole process on phone while I waited at the lounge for my car service. I am glad I got my first brand new car from Lexus of Towson More

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Our salesman Kevin B was very helpful in the purchase of our new 2025 Hybrid RV 350 . He is a very knowledgeable person that happens to be our salesman. our new 2025 Hybrid RV 350 . He is a very knowledgeable person that happens to be our salesman. More

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In and out no long wait! Service is the best I can't complain. Great Service is the best I can't complain. Great More

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Gregory was very informative, honest, & forthright when communicating all options available to me as a customer. He was patient, kind and understanding when answering questions asked. I will be referring communicating all options available to me as a customer. He was patient, kind and understanding when answering questions asked. I will be referring friends & family to Gregory at Lexus of Towson. Wonderful salesman & consummate professional. More

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Excellent Service I would highly recommend this dealership. Service people are knowledgeable and service staff are courteous. dealership. Service people are knowledgeable and service staff are courteous. More

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BEWARE of Title/Tag process. ..I bought my car in the later part of September. Everyone was amazing and responsive during the purchase. Even going so far as to bring the vehicle t ..I bought my car in the later part of September. Everyone was amazing and responsive during the purchase. Even going so far as to bring the vehicle to me! After the purchase it went downhill. I should have known when multiple people reached out for the same document - the emissions test. Weeks went by and nothing. I reach out to inquire about my tags because they expired and the level of unresponsiveness and unprofessionalism was astounding! How could this be the same place? I called. Left messages. And finally was able to reach a SALES manager for assistance. No one in Title/Finance would speak with me. I was told my tags could not be processed because of tickets - which has happened before and I received notification early enough to pay and then the tags were processed, but not Lexus of Towson. Apparently, they did not seek to title and tag my car until November 19th!!! Which was 5 days after my temporary tags expired! And now I am being told I cannot receive an extension.Additionally, I have to WAIT for the refund for what I paid upfront in September!! Dont do business here. Such a massive inconvenience before the Thanksgiving holiday. More

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