Always happy with Kevin Greening and the service
department team. Efficient and caring. I could not bring my car here without the access to a loaner vehicle.
department team. Efficient and caring. I could not bring my car here without the access to a loaner vehicle.
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by Kjbonnie
Verified Customer
Verified Customer
Feb 24, 2021 -
Volvo Cars of Marietta responded
That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service. Please let us know if there is ever anything else we can do for you! Safe travels!
Kevin did a great job for me. He was extremely helpful
and the people I sold the car to were very happy. Great experience, thanks.
and the people I sold the car to were very happy. Great experience, thanks.
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by Wendy.orent
Verified Customer
Verified Customer
Feb 19, 2021 -
Volvo Cars of Marietta responded
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars of Marietta! Please let us know if there is ever anything else we can do for you! Safe travels!
I had my car serviced a few weeks ago & new front brakes
applied & the service before that I paid for new back brakes & now my vehicle screeches when I press my breaks as well as shake really bad. I also ju
applied & the service before that I paid for new back brakes & now my vehicle screeches when I press my breaks as well as shake really bad. I also just had my 70k mile service performed a few months ago & there was no recommendation for rotors but a person would think when a mechanic is applying new brakes they would check the rotors as well. $1000 later & my vehicle shakes & screeches; needless to say I am very disappointed...
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by ANGEL4406
Verified Customer
Verified Customer
Apr 20, 2021 -
Volvo Cars of Marietta responded
Hi Angel4406,
I'm following up to see if we can connect directly. I’m sorry I was not able to locate your record in our system and I was hoping to discuss your brake concern. Please feel free to reach out to me at 770-792-4579 or kmccall@jimellis.com.
Thank you,
Kyle McCall
Service Manager
I am very happy with the service. They have a great team
that cares! The value is just right! I feel my car is well serviced!!!
that cares! The value is just right! I feel my car is well serviced!!!
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by Review
Verified Customer
Verified Customer
Feb 07, 2021 -
Volvo Cars of Marietta responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars of Marietta! Feel free to reach out to us if you need anything. Have a wonderful day.
The service managers at this dealership are fantastic!
Kevin Greening has been super supportive in helping me maintain my XC90, especially when my son was very sick and in the hospital. I highly recommend
Kevin Greening has been super supportive in helping me maintain my XC90, especially when my son was very sick and in the hospital. I highly recommend Jim Ellis Volvo to all my friends who have Volvos, even friends who bought them at other dealerships.
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by COOPERSAN
Verified Customer
Verified Customer
Feb 07, 2021 -
Volvo Cars of Marietta responded
Hi, it is great to read such wonderful comments about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
The dealership was very clean and the people working were
very polite. My car was ready quicker than I expected. I had a very good experience.
very polite. My car was ready quicker than I expected. I had a very good experience.
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by thewestfamily1
Verified Customer
Verified Customer
Feb 04, 2021 -
Volvo Cars of Marietta responded
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
I needed to take my car in for a seat belt recall. It
took several calls over the course of 6 months because the service department said that they weren't sent the part. When I finally got in, the servic
took several calls over the course of 6 months because the service department said that they weren't sent the part. When I finally got in, the service was great. I appreciated the carwash, too.
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by K.herter
Verified Customer
Verified Customer
Feb 04, 2021 -
Volvo Cars of Marietta responded
Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!
Did a good job for me when my battery had died. They had
the correct battery for
my vehicle and they put it in correctly.
the correct battery for
my vehicle and they put it in correctly.
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by HTRAMSEY
Verified Customer
Verified Customer
Feb 03, 2021 -
Volvo Cars of Marietta responded
Hello, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Great service but poor regard for Covid issues. People
coming our of service door without a mask. Many mask were not covering noses. That doesn’t work to prevent transmission of the virus.
coming our of service door without a mask. Many mask were not covering noses. That doesn’t work to prevent transmission of the virus.
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by MISSELLENCNM
Verified Customer
Verified Customer
Mar 20, 2021 -
Volvo Cars of Marietta responded
Dear MissEllen,
Thanks you for your positive comment about your service and for bringing your concern to my attention. I have again stressed to our team the importance of not letting our guard down at all times. I apologize that your visit was uncomfortable.
Sincerely,
Michael Gerbick, General Manager
I am very satisfied with Kevin in taking card of my car
😊 He is very helpful and very understanding to my needs. Thank you ! I am very satisfied customer. Keep up the good work !
😊 He is very helpful and very understanding to my needs. Thank you ! I am very satisfied customer. Keep up the good work !
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by Lkahn3
Verified Customer
Verified Customer
Jan 27, 2021 -
Volvo Cars of Marietta responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars of Marietta! If you have any further questions, please give us a call. We're always happy to help!