Kevin Guo

This dealership is convenient to get to. So far, someone has been readily available to greet me as I pull into the garage. The staff has been friendly and courteous as well as swift with com So far, someone has been readily available to greet me as I pull into the garage. The staff has been friendly and courteous as well as swift with completing the customer process. More

by RPDILLEHAY Verified Customer Verified Customer

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Previously I was not happy with the service as I was literally getting ripped off by the service sales person. We won't get into that... but anyhow, this time I worked with my needs with Kevin and I wa literally getting ripped off by the service sales person. We won't get into that... but anyhow, this time I worked with my needs with Kevin and I was very happy with his level of honesty and professionalism. Also, compared to the previous time I came in, I received a very detailed video showing me exactly what was in need of repair and it helped me understand what I needed to do right away versus things I could still wait on spending money on. The experience saved me from never coming back again - especially knowing that the serviceman I had a bad experience with is no longer working there... More

by preya Verified Customer Verified Customer

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So professional, well-oiled machine! Great experience. Finished on time Great staff and waiting area for customers Great experience. Finished on time Great staff and waiting area for customers More

by Pegkriete Verified Customer Verified Customer

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Service was terrible. took days to tell me what was wrong with car. Then it got repaired. Then was told yet something else was wrong with it. Then had to pay another $ took days to tell me what was wrong with car. Then it got repaired. Then was told yet something else was wrong with it. Then had to pay another $3 k. Then I called to lodge a complaint. Someone told me they would call right back. . Never heard from him again More

by BILJJ Verified Customer Verified Customer

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Prices are inflated, you can go another bmw dealer and get much cheaper price. Xx get much cheaper price. Xx More

by JOHNF9886 Verified Customer Verified Customer

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Brought car in for service. They say the do a whatever 21 point inspection. I get the car back the very thing I Brought the car in for wasn't fixed. Had to bring it back . The They say the do a whatever 21 point inspection. I get the car back the very thing I Brought the car in for wasn't fixed. Had to bring it back . They told me I need to change a part that didnt needed to be done. Ps never changed the part car is fine . Very disappointed have 4 BMWs won't get another from Ralley. More

by Fsuppa Verified Customer Verified Customer

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The team was professional and courteous. They were timely, attentive and communicative. They were quick. They were timely, attentive and communicative. They were quick. More

by as1040 Verified Customer Verified Customer

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The team was professional and courteous. They were timely, attentive and communicative. They were quick. They were timely, attentive and communicative. They were quick. More

by as1040 Verified Customer Verified Customer

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very friendly and helpful. got everything done quickly. Kevin was very knowledgeable and very responsive. got everything done quickly. Kevin was very knowledgeable and very responsive. More

by ovo.raf.o3 Verified Customer Verified Customer

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Kevin is very professional and very attentive to your needs. The location is modern and the service is fast. Highly recommend needs. The location is modern and the service is fast. Highly recommend More

by corey grable Verified Customer Verified Customer

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