Kevin Guo

Service was terrible. took days to tell me what was wrong with car. Then it got repaired. Then was told yet something else was wrong with it. Then had to pay another $ took days to tell me what was wrong with car. Then it got repaired. Then was told yet something else was wrong with it. Then had to pay another $3 k. Then I called to lodge a complaint. Someone told me they would call right back. . Never heard from him again More

by BILJJ Verified Customer Verified Customer

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Prices are inflated, you can go another bmw dealer and get much cheaper price. Xx get much cheaper price. Xx More

by JOHNF9886 Verified Customer Verified Customer

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Brought car in for service. They say the do a whatever 21 point inspection. I get the car back the very thing I Brought the car in for wasn't fixed. Had to bring it back . The They say the do a whatever 21 point inspection. I get the car back the very thing I Brought the car in for wasn't fixed. Had to bring it back . They told me I need to change a part that didnt needed to be done. Ps never changed the part car is fine . Very disappointed have 4 BMWs won't get another from Ralley. More

by Fsuppa Verified Customer Verified Customer

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The team was professional and courteous. They were timely, attentive and communicative. They were quick. They were timely, attentive and communicative. They were quick. More

by as1040 Verified Customer Verified Customer

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The team was professional and courteous. They were timely, attentive and communicative. They were quick. They were timely, attentive and communicative. They were quick. More

by as1040 Verified Customer Verified Customer

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very friendly and helpful. got everything done quickly. Kevin was very knowledgeable and very responsive. got everything done quickly. Kevin was very knowledgeable and very responsive. More

by ovo.raf.o3 Verified Customer Verified Customer

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Kevin is very professional and very attentive to your needs. The location is modern and the service is fast. Highly recommend needs. The location is modern and the service is fast. Highly recommend More

by corey grable Verified Customer Verified Customer

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Professional, on time and polite I enjoy going to Rallye as the service is always spot on. They make it a seamless experience as the service is always spot on. They make it a seamless experience More

by rlgal19 Verified Customer Verified Customer

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Always there when I need them. Excellent service and amazing people Consistently provides outstanding service Excellent service and amazing people Consistently provides outstanding service More

by Eli Verified Customer Verified Customer

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Kevin, the Chinese-speaking consultant, helped me overcome the language barrier and kept me updated on the repair progress! As for the repair technician, I am very grateful to their supervisor, Mr. P overcome the language barrier and kept me updated on the repair progress! As for the repair technician, I am very grateful to their supervisor, Mr. Pasquale Mattia, who patiently accompanied me on a test drive. Although my problem wasn't resolved and the rattling noise persisted, I was still very grateful to him. After the technician completed the repair, I discovered that an interior panel was installed incorrectly and was deformed. However, Kevin remained very helpful and communicated with me, and the vehicle was eventually sent back for repairs. More

by 513906472 Verified Customer Verified Customer

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