Kevin Guo

Kevin, the Chinese-speaking consultant, helped me overcome the language barrier and kept me updated on the repair progress! As for the repair technician, I am very grateful to their supervisor, Mr. P overcome the language barrier and kept me updated on the repair progress! As for the repair technician, I am very grateful to their supervisor, Mr. Pasquale Mattia, who patiently accompanied me on a test drive. Although my problem wasn't resolved and the rattling noise persisted, I was still very grateful to him. After the technician completed the repair, I discovered that an interior panel was installed incorrectly and was deformed. However, Kevin remained very helpful and communicated with me, and the vehicle was eventually sent back for repairs. More

by 513906472 Verified Customer Verified Customer

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Kevin greeted me, took down my information, and listened carefully to the services I needed to have done to my vehicle. He also informed me about other services that my vehicle needed. Kevin was very profes carefully to the services I needed to have done to my vehicle. He also informed me about other services that my vehicle needed. Kevin was very professional, respectful, and attentive throughout the entire process. I always mention to my family, friends, and neighbors how well I am treated at Rallye BMW. The excellent customer service I receive there is one of the reasons I continue to be a loyal customer. More

by RoyDeRossi Verified Customer Verified Customer

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Kevin Guo, informed me of what I need was very respectful and listened to my concerns and delivered what was discussed. I highly recommend Kevin and Rallye BMW to all my friends and neighbors. and listened to my concerns and delivered what was discussed. I highly recommend Kevin and Rallye BMW to all my friends and neighbors. More

by JULIEDEROSSI Verified Customer Verified Customer

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The Dealership and their representatives were great they got me in an out in a timely manner and inspected my car and made recommendations as to what it needed. got me in an out in a timely manner and inspected my car and made recommendations as to what it needed. More

by Pellicoro1 Verified Customer Verified Customer

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I have 530 model. I am not happy with response time from the service department. I left 3 messages, earliest is 48 hours old. Not response so far. The least they I am not happy with response time from the service department. I left 3 messages, earliest is 48 hours old. Not response so far. The least they can do is respond. And service prices are way inflated ! More

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Kevin was so helpful. I would ask for him again when I need my car maintained. I would ask for him again when I need my car maintained. More

by HBUTT.UFT Verified Customer Verified Customer

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The service and parts department are the best in NY and I only recommend buying and servicing at Rallye BMW to everyone I know. only recommend buying and servicing at Rallye BMW to everyone I know. More

by markl311 Verified Customer Verified Customer

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BMW dealer is crooked I took my car some where else and he fixed my car’s smock with $150 but you code me $2700 he fixed my car’s smock with $150 but you code me $2700 More

by katynassir Verified Customer Verified Customer

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Car was washed when I told the SA no car wash. Car driver seat smelled after service. Not all concerns were fixed or addressed. Problem is still there. Car driver seat smelled after service. Not all concerns were fixed or addressed. Problem is still there. More

by ktyang95 Verified Customer Verified Customer

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Very considerate about my time kept well informed about my vehicle. Very professional and friendly service. My representative was extremely helpful. my vehicle. Very professional and friendly service. My representative was extremely helpful. More

by phyllisanded Verified Customer Verified Customer

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