Kevin Hanrahan | Page 2

I arrived on time for 1:15pm appointment on Aug. 19 for the Green Service. After waiting for 1hr30 mins I texted the agent Kevin who managed my service. About 20 mins later, he called me my car is re 19 for the Green Service. After waiting for 1hr30 mins I texted the agent Kevin who managed my service. About 20 mins later, he called me my car is ready. On my way back home, I found my old service label is still on my window without the new service label. This makes me not very happy. Paying $119 for the green service,, the technician didn't even get me a new service label to reminder me for the next service time. I do hope the technician did the other service (those invisible to me) for my car. More

by JICHUN.LI Verified Customer Verified Customer

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Very pleased, truck has never run better. Kevin was extremely helpful and informative. Great experience. Kevin was extremely helpful and informative. Great experience. More

by JFKANNAN Verified Customer Verified Customer

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I arrived around 5:30pm on a Friday evening with my ac blowing hot, hybrid failure message, ruptured fuel pump and other error messages. My Venza was taken in right away and my service advisor (Kevin) cal blowing hot, hybrid failure message, ruptured fuel pump and other error messages. My Venza was taken in right away and my service advisor (Kevin) called an Uber to take me home (free of charge). The following day I provided my extended warranty info and all repairs were completed the same day. Very good experience! Kevin was awesome to work with. More

by SRFRAZIER Verified Customer Verified Customer

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The service was great, as was the tire person who came and spoke to us. What is annoying is when sales people who I have no history with start contacting me because they want me to trade my Tundra. Not c and spoke to us. What is annoying is when sales people who I have no history with start contacting me because they want me to trade my Tundra. Not cool and a real turnoff. More

by KENDELL.GAMBLIN Verified Customer Verified Customer

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Kevin was great. It took much longer than expected but the lounge area is comfy and enough snacks to keep me occupied. Although I was getting restless. I just wish It took much longer than expected but the lounge area is comfy and enough snacks to keep me occupied. Although I was getting restless. I just wish that the service techs wouldn't mess with some of my settings, like lights, radio, different modes, parking break, mirror etc. More

by THEAMAZN1 Verified Customer Verified Customer

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Service writer Kevin is a super star. This is the second time that he has taken care of my car servicing. The service technicians were dismissive of my concerns for my vehicle, but despit This is the second time that he has taken care of my car servicing. The service technicians were dismissive of my concerns for my vehicle, but despite that, they did solve a problem that they seemed to dismiss. Otherwise, I would give 5 stars, as I have done in the past. More

by GODFREYLAW Verified Customer Verified Customer

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They did not want to admit that there is a manufacturing defect on the car seat The seat keeps breaking and all they say is that the external force that is causing it By the way , it is the passenger se defect on the car seat The seat keeps breaking and all they say is that the external force that is causing it By the way , it is the passenger seat and it is the only seat that keeps breaking More

by FIRASFAROUQ Verified Customer Verified Customer

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First class service and perfect customer care! Could not have had a more positive service.. Great experience! Could not have had a more positive service.. Great experience! More

by RAPADANIELS Verified Customer Verified Customer

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Been going there for 10 years for service. Always a good experience. Will be back. Always a good experience. Will be back. More

by SPAZZ3 Verified Customer Verified Customer

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15+ years I've been coming to Findlay, and the service is always top notch. I don't have to worry about seeing the same Service Dept. Rep, as there has been a consistency with communication, recommendations always top notch. I don't have to worry about seeing the same Service Dept. Rep, as there has been a consistency with communication, recommendations, and support. I've gotten into the habit of staying at Findlay while my vehicle(s) are being serviced, as I know the turnaround is relatively short. No complaints. This time around I worked with Kevin, and like other Team members at Findlay, I was treated with kindness, respect, and like I belonged there. I've been in Vegas for over 20 years and have purchased my last 2 vehicles from Findlay. I've no reason not to continue doing so. Side note - I love the use of the i-pads. I can appreciate the tech behind it, but honestly love being able to "see" what is being discussed regarding recommended services. I know enough about vehicles to know I don't know anything, but the contextual images in relation to what my car needs is brilliant. Yeah, it's like a doctor pointing out things on an x-ray, but that's the whole point. Great add to the already high quality of your service team. More

by HEATHGE Verified Customer Verified Customer

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