Kevin Harris | Page 27

My husband and I were in the market for a new car. My husband has a 2000 Honda Accord and wanted me to trade in my 2003 Hyundai Santa Fe for a Honda. We went to two Norm Reeve's Honda locations: Cerritos husband has a 2000 Honda Accord and wanted me to trade in my 2003 Hyundai Santa Fe for a Honda. We went to two Norm Reeve's Honda locations: Cerritos and Huntington Beach. In Cerritos, we were serviced by Kevin Harris. He was very friendly and welcoming. He was not pushy, which my husband and myself appreciated greatly. We were only looking at this point, and were just checking out the different models Honda had to offer. Since we live in Huntington Beach, we decided to go there as well. My husband actually bought his Accord from this location back in 2000. We were greeted by Terrance (have since forgotten his last name). He was also very welcoming. We settled on the CRV and asked to be given some prices and other financail information. Because Terrance was new, he passed us on to David (again, forgotten the last name). Sadly to say David was not very customer service friendly. We also felt that he was not listeing to what we wanted and continusouly talked over us. We came to the conclusion that we were not going to buy from the Huntington Beach location and were going to go back and deal with Kevin at the Cerritos location. We did in fact return on a Thursday night and several hours later drove off with a new 2009 CRV EX-L with navigation. I am now a proud Honda owner! More

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