Kevin Harris

Hi my name is Mary Garton I recently have my car maintenance on my air conditioner I am very satisfied with my service I have received from Norm Reeves Honda service’s I will recommend to all my fri maintenance on my air conditioner I am very satisfied with my service I have received from Norm Reeves Honda service’s I will recommend to all my friends family and my coworkers to try Norm Reeves Honda in Cerritos. I am very satisfied customer. Thank you. Mary Garton More

by mpgarton Verified Customer Verified Customer

Helpful 0

Report | Print

Very nice attitude & excellent job ! Next time I will be here, l will tell friends. Next time I will be here, l will tell friends. More

by jaewhang Verified Customer Verified Customer

Helpful 0

Report | Print

My worst experience buying a car from a dealer. I purchased a “certified” pre-owned that was what the sales man said and what the CARFAX said it was. When I was driving home I noticed the windshiel I purchased a “certified” pre-owned that was what the sales man said and what the CARFAX said it was. When I was driving home I noticed the windshield had two chips, which was surprising to be a “certified “ pre-owned with those damages. I was told by the finance department that the car had a year warranty that covered any damage on the windshield. So I contacted Alex atienzo who was who sold me the car and asked him about the warranty. But, he never replied back. I made an appointment with the service department and went back to the dealership and asked for the warranty on what Jonathan told me that it was only cover up to 70 dollars only to fix the chip but not replace the windshield and suggested me to go talk to Alex atienzo about the matter since I purchased the car already with the windshield damaged. I couldn’t speak with Alex but I meet with Kevin harris, who is the customer relations manager and it was the worst experience talking with him and being my first time purchasing a car. Since I meet him he showed me a very bad attitude. We went to the car and i showed him the damage. In short words, after he noticed the chips he told me how could I’ve not seen the damage and that I was basically lying that I’ve purchased the car like that since they do an inspection on all cars before selling. Statement on which he will later on change as to tell me that it was allowable for dealers to sell cars with chips on the windshield and that my car wasn’t a “certified” pre-owned car on what I have been told by the seller and CARFAX that it was. Ended up with sending me to a different location to get the windshield fixed, and the person that did the fix told me that he couldn’t fix completely the chips since they were old chips and that they might spread in a year or so. This is not fair at all having to pay almost 20 thousand dollars for a car with damages. Get lied that I didn’t purchased a “certified” pre-owned car when I was told I was. Not being able to have the warranty cover the damage when they told me it will. Not being able to fix the problem. I would never perform any service or have any other type of encounter with this dealership or would not recommend anyone to it. More

by j.e8a30 Verified Customer Verified Customer

Helpful 0

Report | Print

I was lied to about my car been working on it sit there for 3 half hours by manager on Wednesday he was pretending to do his job acting like bad actor that didn’t rehearse the movie lines for 3 half hours by manager on Wednesday he was pretending to do his job acting like bad actor that didn’t rehearse the movie lines More

by marelleadamson.ad1 Verified Customer Verified Customer

Helpful 0

Report | Print

Easy scheduling and fast service , highly recommend. Clean and respectful Honda members would definitely go back . Clean and respectful Honda members would definitely go back . More

by byron40 Verified Customer Verified Customer

Helpful 0

Report | Print

Good service very fast. I will continue to support Cerritos Norm Reeves keep up the good work. I will continue to support Cerritos Norm Reeves keep up the good work. More

Helpful 0

Report | Print

Sales rep was horrible, sales manager too, will never come back!! Horrible customer service and the experience was not pleasant come back!! Horrible customer service and the experience was not pleasant More

by Anahi Manzo Verified Customer Verified Customer

Helpful 0

Report | Print

All the management team is really good and hard working especially Spall Tanvir and hossain ahmed . Keep up the good work especially Spall Tanvir and hossain ahmed . Keep up the good work More

by jagjotsingh.us2402 Verified Customer Verified Customer

Helpful 0

Report | Print

The sale was good. The financing guys didn’t explain anything. It was sign here and initial here. I did noticed an issue with my car the same day I brought it home. I The financing guys didn’t explain anything. It was sign here and initial here. I did noticed an issue with my car the same day I brought it home. I called and texted the sales guy and didn’t receive a call back. After a week of no response I had to call and speak to a manager. I did receive a call from the service guy right away. He was very attentive. My car did have to stay at the dealer for about 14 days to get fixed. More

by campuzano.m214 Verified Customer Verified Customer

Helpful 0

Report | Print

I am active military. Sussana went beyond her capability of helping me. She is the best!!! I am so lucky to have her as my salesperson. She replied 24/7 like literally you Sussana went beyond her capability of helping me. She is the best!!! I am so lucky to have her as my salesperson. She replied 24/7 like literally you can text her in the middle of the night asking about the car you are interested in. And she be able to get back to you right away. I wish to get more cars soon and have sussana as my salesperson once more. More

Helpful 0

Report | Print