Kevin Harris
Customer Relation Manager
Norm Reeves Honda Superstore Cerritos
18500 Studebaker Road
Cerritos, CA 90703
Dealership Experience
15 yrs, 7 mos
Industry Experience
21 yrs, 2 mos
Specialties & Trainings
Customer Relations Manager
205 Reviews
Write a Review205 Reviews of Kevin Harris
October 10, 2024
1. The sales guy dn’t know the basic features of the car. He does even know the location of the jack. Very slow in respondibg after sales issues. The car is not full tank when it was endorsed. According to He does even know the location of the jack. Very slow in respondibg after sales issues. The car is not full tank when it was endorsed. According to him, gas pump is close at night. 2. Quality control is bad. Found cosmetics defect the after fee days, paint defects, cabin foam is poping out. It was poorly detail inside, found spme finger prints tge following day. 3. The finance guy was intense in latter part of negotiations. 4. Custoner Service (Kevin Harris) response is good in addressing the paint issues. Bellflower Collision Center did a good job. The foam popping is still need to resolve. More
Other Employees Tagged: Brian Olvera=*** / Adrian Pielea =***
October 04, 2024
1. Sale person is accomodating at first. Although he is not well verse with the basic features of the car. He does not even know the location of the jack. After sales he is slow in responding to quality is not well verse with the basic features of the car. He does not even know the location of the jack. After sales he is slow in responding to quality issues. 2. QUALITY OF WORKS & QUALITY CONTROL ARE VERY POOR. 2.1 The car I got has paint chips, blisters. (Fixed-Steve Baca did a good job) 2.2 The interior foam is poping out. (Not fix) 2.3 The interior was not detailed well, I saw finger prints all over the following day. 2.4 The car is not full tank when endorsed to me. According to sale person the pump is close at night. 3. Customer Service is very good. Although I am very dissapointed with the Cosmetic Quality of the Car. Mr. Kevin Harris response to address the issues are very good. 4. Finance guy was intense at later part of negotiation. 5. Service Advisor response is good during the paint job work. More
Other Employees Tagged: Brian Olvera- *** / Adrian Pilea - ***
October 03, 2024
Good customer service very helpful and nice would recommend family and friends 5five star rate recommend family and friends 5five star rate More
Other Employees Tagged: Jose Magana, Mazen Abdeh, Neal Abolssedgh
October 03, 2024
It was beneficial and friendly, making purchasing my new vehicle enjoyable. Thank you for your assistance. vehicle enjoyable. Thank you for your assistance. More
Other Employees Tagged: Jose Magana, Meysam Kaed
October 03, 2024
The staff was friendly, helpful, and knowledgeable. I didn't feel pressure ti make a purchase and staff was attentive to my questions and personal car needs. I didn't feel pressure ti make a purchase and staff was attentive to my questions and personal car needs. More
Other Employees Tagged: Jose Magana, Meysam Kaed
September 29, 2024
I’m happy with Cerritos honda reeves, great staff and very impressive service. Thank you very impressive service. Thank you More
Other Employees Tagged: Jose Magana, Susanna Yim, Samantha Alejo
September 28, 2024
I had to wait three hours for my car and they told me that it will only be two hours that it will only be two hours More
Other Employees Tagged: Jose Magana, Susanna Yim
September 26, 2024
A wonderful car dealer and service location. Would recommend to all my friends and family. Have purchased 2 cars from this location. Will definitely buy from this dealer in the future. Would recommend to all my friends and family. Have purchased 2 cars from this location. Will definitely buy from this dealer in the future. More
Other Employees Tagged: Roberto Arteaga, Jose Magana, Chandika De Silva, Jojo Bayas , Diego Cruz
September 24, 2024
I had not even imagined in my wildest dreams that he would accept my dream. It is truly unbelievable. would accept my dream. It is truly unbelievable. More
Other Employees Tagged: Ray Tabatabai, Jose Magana, Hossain Ahmed, Mazen Abdeh, Jose Sanchez, Shawn Shahnawaz, Albert Rosales, Pedro Serrano , George Santana