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Kevin Hubert
Kevin Hubert | Page 123
Service Consultant
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
1,354 Reviews
Dealership Experience
18 yrs, 2 mos
Industry Experience
23 yrs, 3 mos
Languages Spoken
English
1,354 Reviews
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1354 Reviews of Kevin Hubert
February 14, 2019
Excellent service on my Jetta at Dirito Bros. I'm a long time service customer, I also purchased my Jetta from Dirito, but the constant surveys are a pain. You have great employees but I am not on I'm a long time service customer, I also purchased my Jetta from Dirito, but the constant surveys are a pain. You have great employees but I am not one of them. I don't feel compelled to advertise for Dirito Bros VW. I don't feel that you constantly asking for my input to surveys after I pay to service my car shows very much appreciation for your customers. Enough with the surveys already. I got the email with the survey, a phone call asking was I satisfied and I got a text asking me to complete the survey. I spent more time dealing with all this than I spent at the dealership. More
by brian_stack
Verified Customer
February 13, 2019
Good service Kevin and Carlo were very helpful. The service is always great. It would be nice if they added text updated on the status of your service appointments Kevin and Carlo were very helpful. The service is always great. It would be nice if they added text updated on the status of your service appointments so you can gauge when to return to the dealership. More
by bford12
Other Employees Tagged: Carlo
February 08, 2019
VW Service feedback VWService fit me in first thing the morning i called for help and replaced my battery and checked my electrical system quick enough for me to still ge VWService fit me in first thing the morning i called for help and replaced my battery and checked my electrical system quick enough for me to still get a BART parking space and get into work on time. they kept me apprised and made what would have been a painful experience pleasant. More
by wfboileau
February 07, 2019
Operational Excellence in action!! This review covers the service I received for the 80K service in December 2018 to this one for the repair of the starter that started in January 2019. This review covers the service I received for the 80K service in December 2018 to this one for the repair of the starter that started in January 2019. I work in the Operational Excellence Department of a Presidential Agency. So I know when operational excellence initiatives in a firm are working. VW Walnut Creek has clearly focused on these initiatives because I became the beneficiary of it at the customer point of contact. From the welcome I received from Thomas, to the support I received from Kevin that included driving me to BART (it wasn't his job), verifying the applicability of the extended insurance I purchased and the set up of the rental car, to the support of the cashier who had the documentation ready so I can make the payment...the process screamed continuous improvement and operational excellence. Some companies miss the point of these initiatives. No improvement done in the backend will matter if at the point where value is created - at the level of the customer - service delivery fails. And my experience with Kevin is not the exception! It is the rule at VW Walnut Creek! It was true with Tim, who helped me with 80K service for my Jetta Sportswagen, and it was true with Gurkan who helped me with the initial diagnosis of the issue with the starter. If a misstep happens it is addressed quickly, not with questions, but with solutions! On this point, bravo Tim!! The seamlessness of the excellence in that service is best evidenced by the way Kevin took over from Gurkan...the focus was no less stringent, the care no less complete. Bravo, Team VW Walnut Creek!! More
by nje3
Other Employees Tagged: Tim Luong, Thomas (last name unknown) in the garage; Gurkan Suel and Thomas (might be Thomas DeCarie, but not sure. Service rep who worked with Tim to get me the replacement hubcap)
February 06, 2019
Outstanding from start to finish Kevin, our service writer, couldn`t have been nicer.Courteous,professional and prompt.Our sun roof on our GTI had been on recall and since back from t Kevin, our service writer, couldn`t have been nicer.Courteous,professional and prompt.Our sun roof on our GTI had been on recall and since back from that our sun shade hadn`t worked properly.Everything was taken care of. More
by HJPECOACH
February 05, 2019
annual service Great service kevin even dropped me off at the DMV since it was early morning and their shuttle service had not started yet. Worked with me to create Great service kevin even dropped me off at the DMV since it was early morning and their shuttle service had not started yet. Worked with me to create the service package that made sense for my car and given what was done in previous services. More
by spmagargal
January 29, 2019
Easy and accurate service First time here, and couldn't be happier. Easy to drop the car off, and the turn around time was exactly as described. I'd recommend going here for th First time here, and couldn't be happier. Easy to drop the car off, and the turn around time was exactly as described. I'd recommend going here for the scheduled maintenance, and will see how additional maintenance is down the road. More
by Steve P.
January 23, 2019
Volkswagen Service Dirito’s is where I bought my vehicle and have been bringing it back for maintenance for the past 11 years ! Need I say more ? Dirito’s is where I bought my vehicle and have been bringing it back for maintenance for the past 11 years ! Need I say more ? More
by Volkswagen Lover !!!
Other Employees Tagged: Thomas Decarie, Diego Soto
January 23, 2019
Awesome Service I got an appointment quickly through Kevin Hubert for my 90,000 mile check-up. Just awesome customer service. Addressed all my concerns and question I got an appointment quickly through Kevin Hubert for my 90,000 mile check-up. Just awesome customer service. Addressed all my concerns and questions. More
by Tito
January 23, 2019
Exceptional Many thanks to Kevin for exceptional service and guidance. Kevin went above and beyond to resolve a problem with my wife's car. Will definitely reco Many thanks to Kevin for exceptional service and guidance. Kevin went above and beyond to resolve a problem with my wife's car. Will definitely recommend. More
by Fkhan
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