Kevin McDaniel

Seems unorganized between departments, and did not feel like they really have pride in their work. Salesman was nice and seemed like he wanted to help and do well but other than that I was not thrilled wit like they really have pride in their work. Salesman was nice and seemed like he wanted to help and do well but other than that I was not thrilled with the service and the level of service right after buying a brand new car. More

by bniccolai248 Verified Customer Verified Customer

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I changed a tire and was charged 400 dollars. They mentioned there was 3% surcharge for credit card. This is robbery. They mentioned there was 3% surcharge for credit card. This is robbery. More

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Mismanagement, Denial, and Lack of Accountability: After an oil change performed by Indy Honda, my vehicle suffered catastrophic engine failure. Multiple independent parties—includi Accountability: After an oil change performed by Indy Honda, my vehicle suffered catastrophic engine failure. Multiple independent parties—including my repair dealership (a certified Honda dealership), an inspection company, and Honda Corporate—identified negligence by Indy Honda as the cause. I provided clear evidence to support this, including a third-party warranty inspection report, photographic proof of the drain plug resting in the oil pan and the resulting engine damage, and verbal confirmations from experts affirming the connection to Indy Honda’s service. Despite this, the general manager and associates dismissed my evidence as “hearsay” and instead relied solely on their internal inspection to deny responsibility. This selective dismissal of third-party findings and expert opinions reflects a troubling unwillingness to take accountability for their mistake. The financial impact of this failure exceeded $7,000, yet Indy Honda only offered a $1,000 "goodwill" payment, which is a fraction of the costs I incurred. To make matters worse, Rohrman Cares, which initially reached out after my first review and promised mediation, failed to follow through despite multiple attempts to contact them. This experience has left me feeling deeply frustrated and disheartened. Businesses should act with integrity and transparency, especially when their actions harm their customers. Unfortunately, Indy Honda has shown a pattern of denial and avoidance instead. Proceed with caution if considering their services. More

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Our experience was disastrous. The new CRV's computer failed and they diddled around replacing it. Then, the service department didn't know to update the settings; apparently, only The new CRV's computer failed and they diddled around replacing it. Then, the service department didn't know to update the settings; apparently, only the sales department knew to do that. Along the way, different people no-showed for appointments made an hour earlier. Finally, the car was working. We then received a form that seems to imply that they didn't secure a loan because our 840+ credit score wasn't good enough. I think the car technically belongs to them, and we may just give it back. Good riddance. More

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Great service in a timely manner answered all my questions and concerns willing to help. questions and concerns willing to help. More

by JLSAPP1978 Verified Customer Verified Customer

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My recommendation for Indy Honda would be to offer pick up and drop off services up and drop off services More

by ANUPRIYA.ADP Verified Customer Verified Customer

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The service overall was very good. My only suggestion would be if I spend 800 dollars for scheduled routine maintenance, I should at least get a car wash! 🤷🏻‍♀️ My only suggestion would be if I spend 800 dollars for scheduled routine maintenance, I should at least get a car wash! 🤷🏻‍♀️ More

by Lynsey Verified Customer Verified Customer

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Good service, great staff. I trust them with my Honda. I will bring it back each time for service. I trust them with my Honda. I will bring it back each time for service. More

by lamblake13 Verified Customer Verified Customer

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Professional, friendly and knowledgeable. I wouldn't hesitate to use them again. Also easy to arrange the appointment. I wouldn't hesitate to use them again. Also easy to arrange the appointment. More

by LINDABARNES23 Verified Customer Verified Customer

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Service quoted repairs that were not needed. It was caught and corrected. Would have been very costly if not. It was caught and corrected. Would have been very costly if not. More

by RADOME63 Verified Customer Verified Customer

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