I made an appointment and I brought my car in for
scheduled service. I was told the service would take about 2 hours. For the amount of work required this seemed pretty excessive. After waiting 2 hou
scheduled service. I was told the service would take about 2 hours. For the amount of work required this seemed pretty excessive. After waiting 2 hours the finally checked out. At the time the service advisor said he had to get the car from the car wash people because it was just sitting there drying. The only problem with that explanation was the car was not washed. This was the first time this vehicle has been to Indy Honda and likely the last.
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by mthesing
Verified Customer
Verified Customer
Sep 21, 2020 -
Indy Honda responded
Hello,
I am sorry to hear about your disappointment with any level of customer service that was not to your standards. Your feedback is important to us and I would appreciate the opportunity to speak with you to address your concerns and get to the bottom of what happened. Please give me a call to discuss further.
Best,
David Piercefield
General Manager
(317) 887-0800
They were very helpful in answering questions and helped
me resolve the issue. As quickly as possible. They were professional at all times Every one wore their mask
me resolve the issue. As quickly as possible. They were professional at all times Every one wore their mask
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by JKCROMER221
Verified Customer
Verified Customer
Sep 22, 2020 -
Indy Honda responded
Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!
Sep 22, 2020 -
JKCROMER221 responded
I will gladly reach out to you if I need anything else. Thank you again
Professional, reliable, quality service. I only recently
started coming here and it was one of the better decisions I've made!
Coming here gives me confidence that my car is taken care of and that I've b
started coming here and it was one of the better decisions I've made!
Coming here gives me confidence that my car is taken care of and that I've been given good advice about what needs attention.
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by BBALDINI
Verified Customer
Verified Customer
Sep 20, 2020 -
Indy Honda responded
Thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Indy Honda! We hope you continue to choose us for all your automotive needs! Take care!
The initial person I spoke with in service treated me
like I was an idiot , then pawned me off the 2nd service person was okay.
like I was an idiot , then pawned me off the 2nd service person was okay.
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by OFFICERJ150
Verified Customer
Verified Customer
Sep 18, 2020 -
Indy Honda responded
Hello,
I am troubled to learn about any interaction that has led to your negative impression. Our team strives to treat all guests respectfully and it is concerning that you felt otherwise. Please reach out to me so that we can address your concerns. Thank you.
Best,
David Piercefield
General Manager
(317) 887-0800
No problems on this visit. Car was checked in,Serviced,
No problems on this visit. Car was checked in,
Serviced, and work completed promptly. Jeff is the reason the reason I still use this dealership for s
No problems on this visit. Car was checked in,
Serviced, and work completed promptly. Jeff is the reason the reason I still use this dealership for service. I would also utilize Kevin! These two need recognition for their knowledge and work.
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by David B
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff McNeeley
Sep 18, 2020 -
Indy Honda responded
I appreciate you taking the time to write a review and sharing your positive experience with our Service Department, and with Jeff and Kevin in particular. Glad to hear your Honda is tuned up and back on the road in superb condition! We look forward to seeing you next time!
I’ve purchased a 1998 Odyssey and 2015 CR-V from this
dealer and have had each of them serviced here as well, When I traded in the Odyssey to buy the newer car, it had over 350,000 miles on the odometer
dealer and have had each of them serviced here as well, When I traded in the Odyssey to buy the newer car, it had over 350,000 miles on the odometer. I feel the quality of service provided by Indy Honda contributed to my car’s longevity. I haven’t noticed any degradation in service since I first went with this agency
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by JONEMILLER
Verified Customer
Verified Customer
Sep 16, 2020 -
Indy Honda responded
Thank you for the 5-star review! We hope to continue to be your go-to dealer and please don't hesitate to reach out when you need anything in the future. Thank you very much for choosing to bring your business to us.
The service department is always very accommodating. My
accord is 13 years old thanks to great service. I trust them with all my needs to make my car last and trust worthly.
accord is 13 years old thanks to great service. I trust them with all my needs to make my car last and trust worthly.
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by jkh4724
Verified Customer
Verified Customer
Sep 13, 2020 -
Indy Honda responded
Thank you so much for taking a moment of your day to share the great experiences you've had with our Service Department. We always love to hear from repeat customers, on their experiences. Thank you again, for your loyal business!
Quick scheduling. Fast response and replacement of my ac
compressor. They are the best Honda dealership in the area to work with in terms of service.
compressor. They are the best Honda dealership in the area to work with in terms of service.
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by CHARRISON3
Verified Customer
Verified Customer
Sep 11, 2020 -
Indy Honda responded
Hello, there, thank you so much for the wonderful review! We are glad to hear your experience with our team was positive. Let us know if there is anything else we can help you with.
My advisor was Kevin. He was super nice, informative, and
helpful. He didn't want to upcharge me. He told me what was wrong and fixed it. Kevin was great!
helpful. He didn't want to upcharge me. He told me what was wrong and fixed it. Kevin was great!
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by AMYMOORE575
Verified Customer
Verified Customer
Sep 11, 2020 -
Indy Honda responded
Thank you for the kind review! Kevin was happy to assist you with everything. Please let us know if we can be of any further assistance to you. Have a great day!
Kevin was very helpful in explaining the problem and the
fixed it for much less than I could've spent. I will definitely come back for regular maintenance and check ups.
fixed it for much less than I could've spent. I will definitely come back for regular maintenance and check ups.
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by Tken669317
Sep 10, 2020 -
Indy Honda responded
Thank you so much for your feedback! Kevin will be very happy to hear about your kind words and high star rating! Safe travels!