Everything went well and I was informed if all of the
work necessary for my honda!!!
work necessary for my honda!!!
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by BATTLE21REN
Verified Customer
Verified Customer
Service Price Transparency
Dec 28, 2022 -
Indy Honda responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Came in for simple oil change & tire rotation.
This was after my initial oil change experience which took over 3 hours (with appt). The second time they twisted a lug off my front wheel. Had to co
This was after my initial oil change experience which took over 3 hours (with appt). The second time they twisted a lug off my front wheel. Had to come back for repair. Upon returning they had skillfully left a heat or dust shield loose so it would scrape at low speed. Since they twisted off the lug and replaced parts as a result I’m no longer able to use LKAS, since the car pulls to the left too hard.
So… All things considered- Take your Honda to a dude named Cletus in his backyard, you’ll have a better chance for a good result.
Ignore the google reviews responses from the GM he’s utterly incompetent. Posts a number to call and doesn’t return calls
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by Scott
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2022 -
Indy Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Scott, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Dec 23, 2022 -
Scott responded
Try returning a phone call. You keep posting on various review sites saying how concerned you are. And to call to resolve any issues, i.e. your incompetent service department messing the front end of my car up to the point I can no longer use LKAS. Then you refuse to return calls. Demonstrating your complete and utter incompetence. Or you’re simply a eunuch and scared to call customers. One or the other… You choose
Dec 23, 2022 -
Scott responded
Since at this point I’ve left four (4) messages and you haven’t the mental capacity to return a call. 🤷🏻 I’ll keep calling… You’ll keep hiding under your desk… BOO!
Dec 21, 2022 -
Indy Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Scott, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Great experience!
Very efficient service person helpful and friendly. Was out and on my way in no time
Very efficient service person helpful and friendly. Was out and on my way in no time
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by blmocas
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2022 -
Indy Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Indy Honda, we look forward to having you as one of our valued customers for many more years to come!
Very prompt and helpful service.
They took care of the problem very quickly and I was very happy with the process
They took care of the problem very quickly and I was very happy with the process
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by KENTMARLEY
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2022 -
Indy Honda responded
Thank you for the great review. We love to learn that our team was able to provide you with such great service. We are happy to assist with any of your future needs at Indy Honda.
It is always great to work with Kevin in service.
A gentleman and very knowledgeable about his product.
A gentleman and very knowledgeable about his product.
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by JPAULS9515
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2022 -
Indy Honda responded
Thank you for your review and kind words for Kevin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Indy Honda.
Dec 06, 2022 -
JPAULS9515 responded
It is always a pleasure to work with Kevin
Unfair on their analysis.
Pump was not working on windshield wiper washer fluid but they tore car down to access it to tell me that and charged a big amount for something I al
Pump was not working on windshield wiper washer fluid but they tore car down to access it to tell me that and charged a big amount for something I already knew. Did not let them fix it because too high of price on top of analysis price. Then I have slow leak in tire ever since tire was put on by Honda They did not seal good. Had back several times for them to fix. Said it was a crack in rim but that is not correct and they wanted to sell me another rim!! Probably won’t be back. seems that don’t have very good people on repairs.
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by ANNAZUPANCIC
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2022 -
Indy Honda responded
Hello,
Thank you for sharing your review with us here at Indy Honda. I would like to speak with you more about the services and diagnosis performed on your vehicle. Please contact me at your earliest convenience to discuss this further.
Best regards,
David Piercefield
General Manager
(317) 887-0800
Timing was good in the service and price was not Higher I
think is that
think is that
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by FREEMANTREXJAY
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2022 -
Indy Honda responded
Thanks for sharing your thoughts about your experience with Indy Honda. We appreciate your business and hope to see you again soon!
Great place to have your vehicle serviced or repaired.
Everyone in service was great and did an excellent job
Everyone in service was great and did an excellent job
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by WJWJR63
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Walter Walsh, Nicholas Phillips, Jennifer Russell and Chris Grepke
Nov 16, 2022 -
Indy Honda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
It is well cleaned and i was inpressed for how well they
treat their customers
treat their customers
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by TREVORBURDINE32
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2022 -
Indy Honda responded
Thank you for taking the time to share your five-star review, it means a lot. Our job at Indy Honda is making sure our customers have the best experience possible and leave with a smile on their face. We are always here for you. Don't hesitate to reach out to us in the future.
Brand new 2022 Ridgeline bought at a different
dealership. With 100 miles on the truck a lower windshield facia plastic panel was missing so I stopped in to have a new panel ordered. I had to conv
dealership. With 100 miles on the truck a lower windshield facia plastic panel was missing so I stopped in to have a new panel ordered. I had to convince the service department that it was covered by warranty because it was a week old. The service tech said I should take it back to where I bought it. Finally convinced him that was irrelevant. Ordered the $7 item and was told it'd take 3 days to come in and they'd call me. A week and half later I stopped in and was told it'd been in for over a week and they had no idea why I wasn't called. Picked up the part and no one offered to install it for me. I won't be back. Shame since I've bought many Honda's from this dealership. I don't know what's changed but it's an awful place to shop. I bought the Ridgeline elsewhere (same truck - same model) for $7,300 less than what this dealer quoted.
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by DONPARDEN
Verified Customer
Verified Customer
Nov 11, 2022 -
Indy Honda responded
Hello,
Thank you for sharing your review. I welcome the chance to speak with you regarding your recent experience with our Service Department and your feedback regarding a replacement part for your 2022 Honda Ridgeline. Please reach out to me at your earliest convenience to discuss this further. I'm hoping to hear from you soon.
Kind regards,
David Piercefield
General Manager
(317) 887-0800Don, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Nov 14, 2022 -
Indy Honda responded
Don, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
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9 yrs, 3 mos
