Kevin McGarvey | Page 7

Kevin was great! He explained why I should get all four tires instead of the one that was flat and damaged beyond repair. He explained why I should get all four tires instead of the one that was flat and damaged beyond repair. More

by stlmary57 Verified Customer Verified Customer

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Excellent service. All needs were handled in a timely fashion. It was an efficient process All needs were handled in a timely fashion. It was an efficient process More

by markjackson16 Verified Customer Verified Customer

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I enjoy everything about Don Brown Chevrolet's Service. They have great public relationship services. They are ALWAYS polite and professional. When informed of the wait time and offer shuttle services, I They have great public relationship services. They are ALWAYS polite and professional. When informed of the wait time and offer shuttle services, I ALWAYS stay and enjoy the relaxed time . Great job! More

by emccrary55 Verified Customer Verified Customer

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The wait was too long. The costumer service was fantastic though. The gentleman that checked me out was extremely great! The costumer service was fantastic though. The gentleman that checked me out was extremely great! More

by latashanelson32 Verified Customer Verified Customer

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Very dissatisfied, I felt as if I got taken advantage of because I am a women. because I am a women. More

by keishaundra Verified Customer Verified Customer

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I got excellent service from Don Brown , my rep Andi was great he kept me informed on my service. great he kept me informed on my service. More

by lucysoblessed37 Verified Customer Verified Customer

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The staff were very kind and courteous They let me knowceach and everything they did during the process Thank you Denise knowceach and everything they did during the process Thank you Denise More

by denisesprings40 Verified Customer Verified Customer

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Work completed on time. Any and all questions I had were answered to my satisfaction. Friendly staff. Any and all questions I had were answered to my satisfaction. Friendly staff. More

by pyrodog73 Verified Customer Verified Customer

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As always I received excellent, friendly and prompt service. I was given a loaner to use for the time it took for my car to be serviced. service. I was given a loaner to use for the time it took for my car to be serviced. More

by bigdog63121 Verified Customer Verified Customer

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Came in to have rearview mirror replaced after a theft. Trevor Rines, is who initially assisted me. I stated that if possible I didn't want to get the entire window replaced but if they could just attach Trevor Rines, is who initially assisted me. I stated that if possible I didn't want to get the entire window replaced but if they could just attach a new mirror. Trevor initially stated that wasn't possible but later, after talking with someone else, stated it could be done. Never once did he state that the mirror wouldn't be placed in the original spot. I left my car there, I also asked to have the one key fob reprogramed and new one issued as well. Trevor stated the keys could be done that day but we had to wait for the mirror to be delivered. My car stayed at the dealership Friday-Wednesday. When I picked up my car, is when I noticed the mirror was placed at least 6 inches below the actual spot, there was also a crack in my windshield. Trying to address the issue with Kevin was horrible. Not only was he belittling me as he talked down to me but was very unprofessional. No matter what I said, nothing could have been his service departments fault or Trevors for providing the wrong information to me. The additional crack, to him, could have been caused by a million different things beside his department. At no point did I ask him for a new window but he assumed that is was I was asking for. In fact, never once did I ask for anything but wanted an explanation on why I wasn't given the correct information on how the work was going to be done. At this point, I had already paid for all service rendered so that was never the issue. The lack of responsibility Trevor and Kevin were willing to take was disgusting. I'm giving Pam 2 stars because she was a least trying to hear me out but still had horrible customer service skills. She refused to give me upper managements contact information and stated that any complaints made after this, wouldn't be heard by anyone else because she handles them all and won't pass on any information. At the end, I was banned from taking my car back ( I didn't want to bring it back anyways) and Pam refunded the labor for the Mirror being replaced in the wrong spot, despite Kevin's disagreement to that. I went somewhere else and replaced my window and had the mirror placed in the correct spot. Money wasn't the issue here, it was the lack of information and accountability. No need to respond to this, again not asking or looking for anything from this location. I do want people to know that they don't give the proper information on repairs and if anything happens to your car, they'll just blame the world around them before they take accountability. More

by JOHANABASS Verified Customer Verified Customer

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