Kevin Richardson | Page 2

Buying a vehicle was pleasant. The salesman and the dealership were very friendly and helpful. The salesman and the dealership were very friendly and helpful. More

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If I could put less than a star I would. By far the worst experience I have ever had with any dealership. The worst part was the fact that they seem to have lost my registration (I’m also an By far the worst experience I have ever had with any dealership. The worst part was the fact that they seem to have lost my registration (I’m also an out of state buyer) in the mail. They never answer the phone or return phone calls. When I do finally get someone on the phone I’m told it’s coming, it has been 43 days a counting and they will not provide a tracking number or location it’s being sent to. I’m top of that I had to the write my loan 3 times because of them not writing my info down correctly, using wrong addresses, phone numbers and contacts. I will never buy from them again. More

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The dealership and Ronnie Sanders are a good bunch of people BUT when you can’t get the papers sent to you to be able to buy license for your car until after 30 days and you pay a penalty because of it m people BUT when you can’t get the papers sent to you to be able to buy license for your car until after 30 days and you pay a penalty because of it makes you want to bad mouth the whole dealership. Ronnie is an honest man who does everything he said he would from having the car delivered to having the hood repainted but he is not responsible for paperwork which falls on someone else. I would probably look somewhere else for a car next time. More

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When I first spoke to a Sales Manager about buying a Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would be impossible because third-party dealer locators were purchasing them for $4,000 above MSRP. A five-star experience would be one where people keep their word and where selling to a customer is more important than making extra money through a third-party service. On my original visit when I ordered a Mach-E through the dealership instead of going through the Ford website, there were issues getting the order in. To be honest, I’m still not sure the order was ever actually placed. I never received any confirmation from Ford like I was told to expect. A five-star experience would be one where the staff is knowledgeable about ordering a vehicle. When I asked about financing through the Ford Option Plan no one in the dealership knew anything about it. It’s something that Ford advertises on its website specifically for Mach-E and F-150 Lightning buyers and that it provides a rebate for using. A five-star experience would be one where the staff is knowledgeable about the different finance options available to customers. While in the finance office, there were several mistakes on my paperwork. Including the spelling of my first name which is the same as the first name of the finance manager. And then, the numbers on my purchase order were changed from what I agreed to. A five-star experience would have accurate finance paperwork and the numbers wouldn’t change. Upon taking delivery of the vehicle I just purchased, the battery was at the same level as when I took it for a test drive. A five-star experience would have charged the battery using a fast charger while I was in finance. When the finance manager realized there was rebate given that didn’t apply to my deal, he tried to get me to pay the difference. Even though it was the dealership’s mistake and even though I had already paid over MSRP. A five-star experience is one where the finance manager would have immediately eaten the cost as a gesture of goodwill. When I drove to the lot to re-sign the finance paperwork, the charging station was broken. Salespeople there told me that it has never worked. A five-star experience is one where the customer charging station works. After providing Ford with my honest feedback, I received a call from the Customer Relationship Manager wanting to know why the dealership received a poor score. When I explained first and foremost that it was because I had to pay above MSRP, she tried to tell me that it wasn’t a good reason and that the dealership was paying extra for hard to find cars which I know to be a flat out lie. A five-star experience is one where the CRM is genuinely concerned about improving the customer experience. Finally, the CRM said she’d be talking to the General Manager and getting back with me today. Unsurprisingly, I didn’t receive a call from anyone at the dealership. A five-star experience is one where people keep their word. More

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I Dont think I got a fair deal,concerning my car. I was sold a car that has a bad transmission, I have had trouble from Day 1..I was ecnored about this car..I with not advise anyone to ever go there.. I was sold a car that has a bad transmission, I have had trouble from Day 1..I was ecnored about this car..I with not advise anyone to ever go there..Bad salesmanship.. More

by Carolyn COLCLOUGH Verified Customer Verified Customer

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Love my new F-150 My recent experience buying my new truck was very pleasant. The staff @ McLarty Ford was very friendly, courteous and professional. I would definitely My recent experience buying my new truck was very pleasant. The staff @ McLarty Ford was very friendly, courteous and professional. I would definitely recommend McLarty Ford to anyone thinking about buying a new vehicle. More

by Roger Verified Customer Verified Customer

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Torey Burks Very understanding young man. He took care of my needs and got me a car I don't have to worry about while driving. I was driving a Focus with 2 recall Very understanding young man. He took care of my needs and got me a car I don't have to worry about while driving. I was driving a Focus with 2 recalls that I purchased through Mike Roaman and felt very unsafe when I had it serviced for 2 weeks and it was still acting up at 34000 miles. I don't like to worry. Trade in was inevitable. Great to be taken care of with an understanding salesman and service advisor Nicole. Very pleasant people!! More

by kimfergie36 Verified Customer Verified Customer

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Overall good experience. I would say my experience was average. What can you expect from used car salesman. The internet salesman was awesome. He contacted me regularly via I would say my experience was average. What can you expect from used car salesman. The internet salesman was awesome. He contacted me regularly via email during the sales process. Once I arrived he introduced me to the sales manager for negotiations, which was for the most part pleasant considering I have sales experience. We were even able to hash out some discrepancies in the online advertising which I was not expecting to go as smoothly as it did. Kevin was great. Understanding and approachable. I really appreciated his candor and amazing attitude towards the financing process. He seemed generally concerned about my choices and offered up reasonable suggestions. After carefully considering what to write about this group I would rate my experience as good. Far better than going to a cut rate used car dealer. More

by weaarmstrong Verified Customer Verified Customer

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Recommend dealership excellent service. Would recommend mark McCarty to anyone looking at buying another vehicle truly wasn’t rushed with great service an done in a timely manner thanks once Would recommend mark McCarty to anyone looking at buying another vehicle truly wasn’t rushed with great service an done in a timely manner thanks once again. More

by devinweeks67 Verified Customer Verified Customer

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One happy customer!! It was fast, convenient, and easy. Not at all what I expected the experience to be when I headed out that morning to look for a vehicle. I had already It was fast, convenient, and easy. Not at all what I expected the experience to be when I headed out that morning to look for a vehicle. I had already made my mind up, I was only going to look and test drive but not buy anything. However, when I got there it was no hassle, no pressure, and Freddie was amazing! More

by DeeDeeB32 Verified Customer Verified Customer

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