Kevin Rossi | Page 15

I purchased a new 2020 Mercedes-Benz GLC 300 from Mercedes-Benz of Atlantic City. I also purchased the 4 year maintenance plan when I purchased this vehicle and used Mercedes-Benz of Atlantic City fo Mercedes-Benz of Atlantic City. I also purchased the 4 year maintenance plan when I purchased this vehicle and used Mercedes-Benz of Atlantic City for the service. Unfortunately, moisture accumulated in the passenger-side front headlight. The Mercedes-Benz customer service representative stated the moisture was caused by a defective headlight seal. Mercedes-Benz recognized the headlight assembly was defective and offered to discount only the cost of the headlight. I still had to paid over $1,300 to replace the defective headlight assembly. The 2020 Mercedes-Benz GLC 300 is only a few thousand miles over its warranty. Mercedes-Benz should stand behind their vehicle and repair the defective part at no charge to me. I owned Acura, Honda, Ford, General Motors, Chevrolet and Chrysler vehicles for over 40 years and have NEVER encountered a defective headlight assemble. Mercedes-Benz should reimburse me the cost of the repairs to replace the defective headlight assembly. More

by jorman Verified Customer Verified Customer

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i was pleased with the work but the prices are so high is there any way there can be some type of discount there any way there can be some type of discount More

by LFJ3 Verified Customer Verified Customer

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Kevin is very professional and efficient with getting the work done for my vehicle! I always feel confident knowing my car is in good hands with Kevin! work done for my vehicle! I always feel confident knowing my car is in good hands with Kevin! More

by LUCILLEBARBER714 Verified Customer Verified Customer

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I was happy with the response & service. Everyone is pleasant & happy to assist & solve your issue. I will always come here. Everyone is pleasant & happy to assist & solve your issue. I will always come here. More

by DHRUTIWALIA Verified Customer Verified Customer

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Service is great, Kevin and the service team do an incredible job, keep my older car in good shape, but service is expensive. incredible job, keep my older car in good shape, but service is expensive. More

by FRISKCPA Verified Customer Verified Customer

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Kevin is always the best service advisor on property. He is professional, nice,kind and considerate. Over the top in customer service. He is professional, nice,kind and considerate. Over the top in customer service. More

by Adrian Verified Customer Verified Customer

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Had my car for 3 weeks, couldn’t find the problem. 1st week was Thanksgiving week, but car went in on Monday and it wasn’t looked at until Wednesday. It’s sat the second week as the expert for unusua 1st week was Thanksgiving week, but car went in on Monday and it wasn’t looked at until Wednesday. It’s sat the second week as the expert for unusual issues was on vacation. A dealership this size selling high end cars only has ONE technician qualified to assess the problem? 3rd week tech back but it still took all week to solve issue. I understand that they wanted to make sure they had resolved the issue before releasing the car to us, can’t fault them on that. We thought that when the Piazza group acquired the dealership the service would improve, but only slightly. We purchased our vehicles there and will continue to have them serviced there as it is conveniently located. More

by JOECAROL83 Verified Customer Verified Customer

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Mercedes Benz of Atlantic City never fails to impress. Quality service in a timely manner. Quality service in a timely manner. More

by ASAMUELS55 Verified Customer Verified Customer

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Everything went well I always have a good result when it’s all done yes it’s all done yes More

by SWEETLGLOSS Verified Customer Verified Customer

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Kevin provided great service and explained what was needed to address the repairs. Note the loan car could have used a little cleaning inside. needed to address the repairs. Note the loan car could have used a little cleaning inside. More

by KDSATT Verified Customer Verified Customer

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