Poor service. Sold a filthy vehicle that I refused to
take home. It had to stay an extra day at dealership to be properly cleaned.
take home. It had to stay an extra day at dealership to be properly cleaned.
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by ricraio2
Verified Customer
Verified Customer
Other Employees Tagged:
Jake Braun, Roy Lacey
Jul 25, 2021 -
Rapids Honda responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Jul 11, 2021 -
Rapids Honda responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact me directly or let me know the best way to contact you and I will reach out.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I had an appointment for an oil change. I was there on
time. The appointment took over 3 hours. I asked to be taken home, but it could not be done. I asked to have a car provided for me, but it could n
time. The appointment took over 3 hours. I asked to be taken home, but it could not be done. I asked to have a car provided for me, but it could not be done. I asked my husband to pick me up, as I did not know when the car would be ready.
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by carko
Verified Customer
Verified Customer
Apr 14, 2021 -
Rapids Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Apr 01, 2021 -
Rapids Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I have been in Sales all my life and was annoyed by the
process of presenting me a price of $600.00 for the lease that includes all the extra stuff I do not need then the negotiation begins and we get down
process of presenting me a price of $600.00 for the lease that includes all the extra stuff I do not need then the negotiation begins and we get down to 429 for the lease when I told them I will not pay more than 399 for it. The manager says we may have to part as friends which is not that fro. Finally he agrees to the price. Long drawn out process that give the auto industry a bad name. I do love my Honda but It is not enjoyable to go three all that to get one. Finance gal was very professional.
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by jzahler
Verified Customer
Verified Customer
Feb 12, 2021 -
Rapids Honda responded
Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Thank you for your time.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I feel like I was so well taken care of by all the staff
at Honda. They even went out of their way to deliver the car I arrived in, so I could go home in my new car. And I live 45 min away. Kristina deliver
at Honda. They even went out of their way to deliver the car I arrived in, so I could go home in my new car. And I live 45 min away. Kristina delivered my car. What a great employee!!
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by shellynelson
Verified Customer
Verified Customer
Other Employees Tagged:
Kristina Andriyesh, Sara Snyder, Katie Young
Dec 10, 2020 -
Rapids Honda responded
Shelly, it's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Salesman and sales manager were very easy to work with.
Worked had to make our experience Good. I will recommend to my family and friends
Worked had to make our experience Good. I will recommend to my family and friends
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by anokaman8
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Minikus, Katie Young
Dec 06, 2020 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
They were awesome and found us the perfect van! They even
took care of us when we had to get the windshield fixed! Love our van!
took care of us when we had to get the windshield fixed! Love our van!
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by nussbaumjodi
Verified Customer
Verified Customer
Other Employees Tagged:
Luke Khilans, Kevin Kue, Roy Lacey, B Morka
Nov 13, 2020 -
Rapids Honda responded
Jodi, Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new van! We're glad to hear we delivered such a great experience!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Michelle was amazing! Super nice and honest! Couldn't
imagine leasing from anywhere else! Everyone on the team was super sweet and straightforward which is what I appreciate.
imagine leasing from anywhere else! Everyone on the team was super sweet and straightforward which is what I appreciate.
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by meliablomberg
Verified Customer
Verified Customer
Nov 10, 2020 -
Rapids Honda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michelle to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
This was my first time at this Honda dealership I have
always bought my cars at Buerkle Honda since 1985 was pleasantly surprised by how friendly this dealership was and how easy they were to work with
always bought my cars at Buerkle Honda since 1985 was pleasantly surprised by how friendly this dealership was and how easy they were to work with
Levell, Jorge, Kevin were amazing to work with they listened to what our need were and had the patients to find a solution I highly recommend buying your next Honda from them
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by paul.nentwig
Verified Customer
Verified Customer
Nov 03, 2020 -
Rapids Honda responded
Thank you so much, Paul, for your wonderful review! We are thrilled that Levell, Jorge, and Kevin, had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Terrible customer service and a lot of hidden prices. Add
$2,000 to the price they have listed after they add $1,000 for a paint treatment they claim to put on every vehicle and whatever else they can come u
$2,000 to the price they have listed after they add $1,000 for a paint treatment they claim to put on every vehicle and whatever else they can come up with. They also charged me 600 bucks for illegal window tint they put on the vehicle. It took three weeks and many many phone calls to get my money back. I would highly suggest you spend your money at another place. This dealer and it’s employees is exactly what you think of when you hear “used car salesmen”.
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by INGLETTDOUG
Verified Customer
Verified Customer
Oct 12, 2020 -
Rapids Honda responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Sep 28, 2020 -
Rapids Honda responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
We purchased a new car in August. Jihan was great to work
with and everyone we encountered was friendly and efficient. We love our new Accord!
with and everyone we encountered was friendly and efficient. We love our new Accord!
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by jkolzeske
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Kue, Jihan Moore, John Yangwel
Aug 12, 2020 -
Rapids Honda responded
Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Jihan was able to assist you with choosing the perfect vehicle and that you had such a positive experience at our dealership. I hope you will continue to enjoy your new Accord!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com