Kevin Schmidt | Page 6

This rating is not for the sales side of the dealership, but the service department. If possible, I'd give this department a minus star rating. My second disappointing experience to date at this place. Not but the service department. If possible, I'd give this department a minus star rating. My second disappointing experience to date at this place. Not to return. I brought my Jeep Wagoneer in for an engine issue, overheating. It took two days to evaluate the cause: a faulty thermostat, a known issue due to cheap plastic parts. Friday afternoon, of course I had to initiate the call, I was told that the part is in stock and vehicle would be ready on Monday. Monday went without a call. I called back on Tuesday, my advisor was not in, and I was told someone else would check for me and call back. On Wednesday, I called the service department again. No call back. Then I reached out to the sales department (Lukas), thinking the sales side would be interested in hearing about the poor performance on the service side of things. That didn't do any good either. I followed up with the service manager, pleading for some information and an update on my vehicle. His response was, "the technician is working on it and will let us know when it is done", no update on WHEN IT WILL BE DONE. Throughout this whole ordeal, I received two callbacks, one was to say "the part is hard to install" and "we had other emergencies", and finally, a text message on Friday afternoon telling me the vehicle is ready for pickup. 5 days after it was promised, for a job that takes 1.5 to 3 hours, depending on the experience of the technician. Mine must have been in diapers. More

Report | Print

Great customer service and my car was brought back with a wash. Thank you! I will be back. wash. Thank you! I will be back. More

Report | Print

We have purchased several vehicles from Wilde. The sales team especially Elijah are top notch! I would check with these guys before buying a vehicle. They will take care of you. The sales team especially Elijah are top notch! I would check with these guys before buying a vehicle. They will take care of you. More

Report | Print

Been coming here for service since 2013. Everyone was very kind and understood what I had my car in for. Thank you Everyone was very kind and understood what I had my car in for. Thank you More

Report | Print

Very easy getting in for an appointment. No pressure on selling you anything very friendly service writers No pressure on selling you anything very friendly service writers More

Report | Print

Dealership does a very good Job in all areas from Cashiering - Service Advising -Technician Appt was handled timely and efficiently from Cashiering - Service Advising -Technician Appt was handled timely and efficiently More

Report | Print

Great service ! Mike D was very prompt and thorough with getting my car ready to hit the road again. Mike D was very prompt and thorough with getting my car ready to hit the road again. More

Report | Print

The dealership is clean, and the customer service was spectacular. The general manager seems to be a great leader. They finished my van earlier than expected. spectacular. The general manager seems to be a great leader. They finished my van earlier than expected. More

Report | Print

Was in for oil change. Communicates well, efficient follow up on status of car, friendly and very helpful. Communicates well, efficient follow up on status of car, friendly and very helpful. More

Report | Print

Service as it should be! describe what you need and the service department does what is required, They give proper feedback of what was done, and what to expect in the future describe what you need and the service department does what is required, They give proper feedback of what was done, and what to expect in the future to properly maintain the vehicle. More

Report | Print