Kevin Walker | Page 7

Ourisman Toyota 40 responded

Bethwel, we are very sorry to hear you had an experience that was less than great. My name is Jeff Borakove, General Manager of this store and I personally looked into the call back that Toyota gave us. That call back matches what we your contract was drawn up for. It is perplexing as to why Toyota would tell you a different rate providing all the equity variables of the your purchase were entered the same way. I am happy to explore this further, but I feel it is important for you to know that we only followed Toyota Financials guidelines on their call back for your contract. If you care to explore further, Feel free to contact me at (410) 679-1500. Thank you and I sincerely hope you are enjoying your truck.

Ourisman Toyota 40 responded

Thank you very much for your 5-star review! Excellent customer service is our top priority, and we're grateful that showed in our communicative and professional team members. We'll be sure to pass your kind words on, especially to Kevin. Congratulations on the RAV4--we hope you've been loving it! If you or your Toyota needs anything, we're here anytime. Thanks for supporting us, and have a great rest of your day! :)

Ourisman Toyota 40 responded

Thank you for taking the time to leave a review! We value the staff highlight for Kevin and are thrilled to hear about your positive experience working with him. Glad he made the car buying process comfortable and professional for you and your husband. We'll be sure to pass your kind words concerning his communication and knowledge on to him. If you or your new Prius needs anything, from routine auto maintenance to extensive repairs, we're here anytime! Have a great rest of your week, and drive safe! We look forward to your next visit to Ourisman Toyota 40.

Ourisman Toyota 40 responded

Thank you very much, Catherine, for taking the time to leave a thoughtful review! We value the staff highlight for Kevin and are thrilled to hear about your positive experience working with him. We'll be sure to pass your kind words concerning his courtesy, knowledge, and professionalism on to him. Congratulations on the Rav4--we hope you and your fiancé love it! If you have any general questions or feedback for how we can improve our price transparency, we are here anytime and grateful to assist. Have a wonderful rest of your day, and take care! We look forward to serving you again. :)