Kevin Woody | Page 3

High pressure/way over charged/non disclosures There was very high pressure to sign that day. Before I knew it, I had WAY over paid and had been told the terms would not be more than 72 months, but There was very high pressure to sign that day. Before I knew it, I had WAY over paid and had been told the terms would not be more than 72 months, but somehow mine is 75 months. I was not given the option of getting gap insurance, but I was charged $800 for it. That was never mentioned at all. All done with a smile on their face and a big thank you. I would never recommend this dealer and will go out of my way to NOT recommend them. The only follow up I received was a "sorry about that ", and no reply to my email showing other prices in my area that were much less. The actual salesman wasn't as bad as the "closer", finance manager. He just needed a sale. I received a generic response from Kevin Woody on this site, where he said he would love to have a another chance to make things right... I called him today and again, I got an "I'm sorry." Well that is just words they don't even mean and does nothing "to make things right ". More

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Excellent Experience! We had an excellent experience buying our Forte 5 from Leo Henry and the staff at Riverchase Kia. From the initial contact through the final handover We had an excellent experience buying our Forte 5 from Leo Henry and the staff at Riverchase Kia. From the initial contact through the final handover of the keys (we had only the vaguest idea of what we were looking for in a new car), the experience was easy! The staff was friendly, knowledgeable (Leo's knowledge of the car models was almost encyclopedic!), and did everything they could to help us find a car we liked, liked to drive, and fit what we were looking for. Highest possible recommendation - if you are in the market for a car - check them out (we drove 60 miles to see them and are glad that we did). More

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Hindsight is 20/20 First off let me say that Kim Woodall and Kevin Woody are two of the nicest individuals that I have ever met in the car biz and yes I have met quite a First off let me say that Kim Woodall and Kevin Woody are two of the nicest individuals that I have ever met in the car biz and yes I have met quite a few. I actually drove 2.5 hours each way to do business with Riverchase Kia because they had the specific used vehicle that I was looking for. My initial impression was good, Kim and Kevin met with me found out exactly what I wanted to accomplish and set out to unite me with my next vehicle. I test drove the vehicle and was somewhat satisfied but there was a minor vibration upon acceleration but when I asked about it I was told the car had been in the dealer's inventory for quite some time and it could be flat spots on the tires. They also told me that several people had attempted to buy the car but they could “never make the deal happen”. The explanation seemed plausible. I noted several deficiencies with the car; door dings, no floor mats and some really bad window tint that rendered the rear window all but useless. I wasn't looking for a massive amount off the asking price but some meeting in the middle would have been appreciated. Well that plan was shot down immediately with the age old "we have too much in the car". Against my better judgement and because the car WAS incredibly difficult to find on the entire east coast I sucked it up especially since the first off on my trade in, while a bit low in my opinion, was decent. We were able to move the needle slightly on the trade but not enough to truly make me feel like the time I spent driving over to do business with this dealership was worth it. When I asked about a 2nd key I again got news that there was only one key and they would be unable to assist me with getting a 2nd key by either splitting the amount with me, helping me to get one at their cost or even deducting that amount from the price of the car. I was a bit flabbergasted but by this point I just wanted to get the xxxx out of the dealership and get on with my 2.5 hour drive home that was about to become 3.5 with Birmingham's notorious evening traffic. I proceeded with the deal and asked them to remove the window tint from the back window while the car was being "detailed". When I walked out after dealing with finance to transfer my belongings from my trade in to the new vehicle I noticed the car was clean but the offending window tint was still in place, the detail guy came forward and stated he was afraid to remove the film because he thought he might damage the rear defroster elements. So I left with my newer car with one key, no floor mats and a virtually unusable rear window. My internal calculator was tallying how much more I was going to have to come out of pocket on this deal for things that should have been taken care of by Riverside. One other glaring item at no point did the “sales manager” come over to introduce himself or explain his position on taking care of my concerns. To say that he hid behind his desk and his employees would be generous. I have never had that happen and again it raised some red flags for me but at this point I was committed. On the drive home, when I was finally able to get up to highway speed that front end vibration that I mentioned earlier manifested itself again at 55mph, 65 mph and above 70mph. So when I got a chance on Saturday I took it in and had the wheels, examined, balanced and rotated in anticipation of it being corrected. No dice. I drove it for 4 more days and went to another shop to have the wheels road force balanced in hopes of getting it resolved. Again no dice. The vibration actually got worse. I took it to my local Honda dealer and explained what was going on and left it with them for a diagnosis. 2 hours later I got a call saying the driver’s side CV axle needed to be replaced. I wasn’t happy but at least I knew the cause of the issue and hopefully it would resolve it. The closest available part in Iowa and it took 3 days but it was installed and I picked up the car and begin my journey home. That phantom vibration? It was still there. I took the car back the next day and relayed my concerns to the Honda dealer and they advised they would take another look. 4 hours later I got the call that the passenger side CV axle was also bad and needed to be replaced. I shook my head and advised them to proceed. They ordered the parts and said it would be two days. The next day my service advisor called and said that while they were taking the car apart to replace the other CV axle they also discovered the half shaft was defective as well. Needless to say I wasn’t happy but at least now I knew why the car performed the way it did and what it would take to repair it. The saving grace in all of this is that there was a warranty provided on the car and it covered the bulk of the charges. I paid a $200.00 deductible but honestly I think that should have been waived. The time I have spent correcting the things that should gave been doe prior to the car being offered for purchase I will never get back or be compensated for. I honestly don’t think Riverside ever really did an inspection on the vehicle and if they did it was an extremely poor one. It feels as if they did a cursory inspection, waited for the title to clear and slapped it on the lot for sale with a wash and some tire shine. After all of my work and time the vehicle now drives the way it should have the day I took possession of it. If you ask me if I can recommend this dealership I would have to say no. If Kimberly and Kevin were with a different organization I would tell you to run, not walk, to see them for your next vehicle, but unfortunately they are with an organization that appears to value its profitability over building customer loyalty and doing the right thing. Am I happy with my car? For the moment now that seemingly all of the issues have been worked out I am satisfied but if I had to do it all over again I would have waited until I found the right vehicle from the right dealership that valued my visit and my patronage. More

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BEST CAR BUYING EXPERIENCE EVER! This is the first car I have purchased in almost ten years. Mostly, because I hate going to car dealerships. The last few cars I have bought have be This is the first car I have purchased in almost ten years. Mostly, because I hate going to car dealerships. The last few cars I have bought have been from individuals, and I have always pain cash. I had just had surgery on my neck, so I didn't have time to save any cash to out right buy a car. So I have been debating on whether to keep my old car that always needs parts replace because of age or just but a new one. So I bought a 2014 Kia Rio to drive back and forth to work. I wanted somethings with great mpg and I think 41 is about as good as you can get and still have four doors. Thank you guys for all you hard work with no pressure! More

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Great people that will do anything to be sure you are taken Came in near closing and Harvey, Kevin, and Jeff, stayed and helped me out with a new vehicle as a first time buying college student. They did everyth Came in near closing and Harvey, Kevin, and Jeff, stayed and helped me out with a new vehicle as a first time buying college student. They did everything they could to help me and got me a car with a good payment More

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