Khris Clark | Page 3

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Mr. Cooper, that means more to me than you probably realize. Doing business with us for over twenty years is an incredible compliment, and hearing that you hope to continue for another twenty is truly humbling. I am glad our service writers and sales staff continue to be friendly and knowledgeable, because consistency over time is what builds real trust. We are grateful for your loyalty and for allowing us to be part of your journey all these years.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Love hearing this, Bryan. A knowledgeable, friendly, and fast service team is exactly what we want people to experience, and I am glad that came through for you. Khris Clark does a great job leading with professionalism and care, and I appreciate you recognizing him. Your recommendation means a lot to us, and we are grateful for your trust. Happy New Year.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Glad to hear this. Getting you in right away without an appointment and turning the work around in a reasonable amount of time is exactly what we aim for. I appreciate you trusting us with your Charger and choosing our service team. Happy New Year.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

That means a lot to hear. Putting the customer first is something we truly believe in and work hard to live out every day, and I am glad that came through in your experience. Khris Clark does a great job leading with professionalism and care, and I appreciate you recognizing him. Thank you for trusting us and for taking the time to share this. Happy New Year.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I am glad the service was prompt and efficient and that both our parts and service teams consistently take good care of you and get your vehicles back on the road. That kind of reliability matters, and we truly appreciate your continued trust in us. Merry Christmas.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I am really glad you know you can count on us when issues come up, and Khris Clark does an excellent job being available and responsive when it matters most. That kind of trust means a lot to our team, and we appreciate you relying on us to take care of your Ram. Merry Christmas.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I am really glad our service team was able to take care of the issue quickly and get you back on the road, especially with a trip to finish. Khris Clark does a great job stepping in and helping resolve things efficiently, and I appreciate you recognizing him. We are grateful for your trust and glad we could help when it mattered. Merry Christmas.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I understand why that would be frustrating, especially when online information makes it sound like it should be an easy fix. This is something we have looked into and something other customers have asked about as well, and at this time that horn feature is a factory-programmed safety setting that we are not able to disable at the dealership level. I am sorry for the disappointment around that, and I do appreciate you taking the time to ask and leave the feedback, because it helps us know what questions and concerns are coming up most often.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I’m glad to hear Khris and the team continue to exceed your expectations. That trust means a lot to us, and we’re grateful to be your go-to dealership. Always appreciate you choosing us. Merry Christmas.