Kiet Luong

I would 100% NOT recommend purchasing a vehicle from this dealership. My experience from the sale through the follow-up has been incredibly frustrating, and at this point I have completely lost confidence in dealership. My experience from the sale through the follow-up has been incredibly frustrating, and at this point I have completely lost confidence in how my deal was handled. First, I am still convinced that the vehicle I ultimately received was not the same vehicle I originally test drove, despite being told otherwise. I know what I test drove, and I specifically remember the features that vehicle had. When you are making a purchase this large, you should not walk away questioning whether you were even given the vehicle you thought you were buying. Then, once I finally received access to my financing information, I discovered that the APR was not what I was initially told/agreed to during the purchasing process. I reached out to the person I was told was the GM about this and received no response. I was also told that my windows would be tinted. I followed up about that as well. Again, no response. The final straw was discovering that my previous vehicle loan had not been completely paid off. I contacted my previous lender and learned that the payoff check from the dealership was received two days after the payoff date, which resulted in a remaining balance. I went back to the dealership and spoke with a manager, only to be told that because my deal was finalized two days later, the remaining balance was somehow my responsibility. That explanation makes absolutely no sense to me. If the dealership requests and receives a payoff letter showing a payoff amount that is valid through a specific date, then it is the dealership’s responsibility to make sure payment is sent appropriately or obtain an updated payoff amount. I had no control over when their check was issued or delivered. What made the interaction even worse was the way it was handled. After explaining everything, instead of acknowledging the problem and looking for a solution, I felt like the manager was trying to shift responsibility back onto me. I eventually got up and walked out, and he asked where I was going because he was “trying to help.” Telling me why a dealership error is supposedly my responsibility is not helping. There has been a complete lack of communication throughout this process: unanswered messages regarding my financing, unanswered messages about the promised tint, questions about the vehicle itself, and now an issue with my trade-in payoff. I also find it very concerning that I never received the manufacturer/dealership survey after purchasing this vehicle, especially since I received one after my previous vehicle purchase. Whether that was intentional or not, given everything else that has happened, it certainly does not make this experience look any better. Buying a vehicle should not require a customer to constantly follow up, investigate their own financing, contact their previous lender to figure out why a balance remains, and then return to the dealership only to have responsibility pushed back onto them. Based on my experience, I would strongly recommend that anyone considering purchasing here carefully review every document, verify the exact vehicle/VIN you are purchasing, confirm your APR before signing, verify any promises in writing, and personally follow up on your trade-in payoff. I regret purchasing my vehicle here, and based on the way my concerns have been handled afterward, I would not purchase another vehicle from this dealership. More

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Keith is AWESOME! !! He knows what hes selling and as a salesman myself knowing your product is important but his costumer service, IMMACULATE !! He knows what hes selling and as a salesman myself knowing your product is important but his costumer service, IMMACULATE More

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Kiet is a great salesman, very professional and Marcus the financial manager will work with you on getting the best deal and low apr . Buying process was fast and easy , highly recommended. the financial manager will work with you on getting the best deal and low apr . Buying process was fast and easy , highly recommended. More

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