Kim Forbes | Page 4

During the November 2023 I took my Nissan Armada in for a diagnostic check because my VDC/Slip light was on. On November 27, 2023 I paid $184.09 for the diagnostic check. I was give a list of things needed t diagnostic check because my VDC/Slip light was on. On November 27, 2023 I paid $184.09 for the diagnostic check. I was give a list of things needed to be corrected but some of them they weren't corrected. I spent close to $3000.00 and my VDC light to this day is still on. From November of 2023 to February 8, 2024 is when I picked my vehicle up from Leblanc. My vehicle went back three time for the same reason. I was told that I needed a wiring harness because my (CHECK ENGINE) light was on and that was the reason my VDC light wouldn't go off. I was told this by Savannah Benoit and service manager Kim. I declined to pay for a wiring harness. When my vehicle went to be service no engine light on and when I picked up my vehicle no engine light was on either. From the time I left the dealership I noticed again no engine light on. So February 9, 2024 until February off and on I recorded my dashboard as I was driving and not one time my engine light came on, I even stated that to Ms. Savannah and Kim my engine light never came on as long as I drove my vehicle. Mrs. Kim offered to have it fix for a cheaper price from an individual she knew but again I declined because I never had ad engine light problem. I never thought that some one would have to had this problem over a four month period. Yes, I received a loaner but my issue (VDC Light) is still on as of this day. If they didn't resolve the problem after having my car for four months off and on, it's nothing this company can do to fix my frustration but reimburse me my money to have the (VDC Light) fix. I'm very unsatisfied with the way this turned out. I have been allowing Nissan to do 90% of my work on this vehicle. All they would have to do is look at the many times they have service my car. For most time I had to contact them to get an update when my car were in they possession. Shame on them!!!! More

by CSANDERS22 Verified Customer Verified Customer

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He did a wonderful job. Would definitely recommend a friend or family to go get work done. Would definitely recommend a friend or family to go get work done. More

by ALLISON_OLIVER1 Verified Customer Verified Customer

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Dealership is knowledgeable, very reliant to give me correct updates with honest quality and efficient work time correct updates with honest quality and efficient work time More

by GrayGooseLady Verified Customer Verified Customer

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I am very pleased with my recent service visit. Wait time was less than promised and all staff were both courteous and professional. Wait time was less than promised and all staff were both courteous and professional. More

by KGSHUTT Verified Customer Verified Customer

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Honest, professional, customer service oriented dealership. Kim Forbes is an outstanding manager. My service advisor was very helpful. dealership. Kim Forbes is an outstanding manager. My service advisor was very helpful. More

by gkadairIII Verified Customer Verified Customer

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Amazing customer service and always willing to find a solution for your problem. Can’t go wrong with them. solution for your problem. Can’t go wrong with them. More

by christianvm1986 Verified Customer Verified Customer

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Savannah was exceptional! Great customer service! Amazing staff as always. Always very helpful and ready to help as soon as you walk in! Great customer service! Amazing staff as always. Always very helpful and ready to help as soon as you walk in! More

by HARRY.INDERJEET Verified Customer Verified Customer

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Very polite, Michelle in service always called and kept us up to date. Went up and beyond her calling. us up to date. Went up and beyond her calling. More

by jason.antle Verified Customer Verified Customer

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I bring it back for different electrical problems for the fifth time. You need to buy my truck bags and your manager told me to shut up fifth time. You need to buy my truck bags and your manager told me to shut up More

by robbiebryant64 Verified Customer Verified Customer

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Very satisfied with the courtesy of service department, Samantha and Gina. Repairs seem to have rectified the problem. Samantha and Gina. Repairs seem to have rectified the problem. More

by NPICOU1122 Verified Customer Verified Customer

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