Kim Kelly Lujan | Page 8

Norm Reeves Honda Superstore CerritosDec 8, 2020Laura Norm Reeves Honda Superstore Cerritos Dec 8, 2020 Laura "I was in the market for a Honda Odyssey I was in the market for a Honda Odyssey and I s Norm Reeves Honda Superstore Cerritos Dec 8, 2020 Laura "I was in the market for a Honda Odyssey I was in the market for a Honda Odyssey and I saw the perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13th and we all really liked the van. We had our own financing arranged with our credit union. We didn’t want to take the van that same day since it needed a spare key fob which had to be programmed. We asked if we could put a deposit and come back on Thursday the 19th to finalize the transaction and we were told we had to sign their finance contract that same day and arrange our credit union to mail a cashiers check to them before we were to pick up the van on Thursday. When reviewing the contract, I brought to the attention of the finance person, Brett, that my husband had to be listed as the buyer and myself as the co-buyer since he had the qualifying income. The contract was drawn up as the opposite, myself buyer and my husband co-buyer. I brought this to his attention and he said it would be fine. I mentioned this to him several times and he finally was willing to make the change, however he didn’t know how. He called one of his co-workers to assist him make the changes and his co-workers began to show him how and then that co-worker asked why do we want to do this and I explained to him that my credit union may have an issue with this because of the income and he said don’t worry it will be okay as is. He said don’t Change anything because he would have to change all the paperwork. Needless to say it was not acceptable from our credit union, so we let Brett know by phone three days later. We had to resign all the paperwork with the corrections and make the down payment which Brett told us had to be made to the credit union which was also incorrect, the down payment had to be made to the dealership in order for our credit union to process the check for the financed amount. We finally left and went to our credit union which was only a mile away to sign our loan documents and pick up the cashiers check for the balance of the vehicle. We were very fortunate that the credit union was so close otherwise we would have gone through a hassle. We dropped off the cashiers check and got a receipt and finally left the dealership. On November 23rd a letter was generated and signed by Brett stating that the contract was unable to be assigned to a financial institution and therefore the vehicle has to be returned. We received two of these letter on November 27th. I then attempted to contact a manger in the finance department and left several voice mails and no one bothered to return my call. I am very dissatisfied with this dealership and the way they do business. I should have looked at reviews in depth before ever going to this dealership. I will definitely do my due diligence in verifying the reviews on a dealership in the future before doing business with them. When you do so much volume you tend to lose the importance that every customer matters. I am still waiting for someone to contact me in management. Hope this review helps others. More

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I was in the market for a Honda Odyssey and I saw the perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13t perfect used vehicle for my family at this dealership which was 90 miles from my home. My family and I went to the dealership on Friday, November 13th and we all really liked the van. We had our own financing arranged with our credit union. We didn’t want to take the van that same day since it needed a spare key fob which had to be programmed. We asked if we could put a deposit and come back on Thursday the 19th to finalize the transaction and we were told we had to sign their finance contract that same day and arrange our credit union to mail a cashiers check to them before we were to pick up the van on Thursday. When reviewing the contract, I brought to the attention of the finance person, Brett, that my husband had to be listed as the buyer and myself as the co-buyer since he had the qualifying income. The contract was drawn up as the opposite, myself buyer and my husband co-buyer. I brought this to his attention and he said it would be fine. I mentioned this to him several times and he finally was willing to make the change, however he didn’t know how. He called one of his co-workers to assist him make the changes and his co-workers began to show him how and then that co-worker asked why do we want to do this and I explained to him that my credit union may have an issue with this because of the income and he said don’t worry it will be okay as is. He said don’t Change anything because he would have to change all the paperwork. Needless to say it was not acceptable from our credit union, so we let Brett know by phone three days later. We had to resign all the paperwork with the corrections and make the down payment which Brett told us had to be made to the credit union which was also incorrect, the down payment had to be made to the dealership in order for our credit union to process the check for the financed amount. We finally left and went to our credit union which was only a mile away to sign our loan documents and pick up the cashiers check for the balance of the vehicle. We were very fortunate that the credit union was so close otherwise we would have gone through a hassle. We dropped off the cashiers check and got a receipt and finally left the dealership. On November 23rd a letter was generated and signed by Brett stating that the contract was unable to be assigned to a financial institution and therefore the vehicle has to be returned. We received two of these letter on November 27th. I then attempted to contact a manger in the finance department and left several voice mails and no one bothered to return my call. I am very dissatisfied with this dealership and the way they do business. I should have looked at reviews in depth before ever going to this dealership. I will definitely do my due diligence in verifying the reviews on a dealership in the future before doing business with them. When you do so much volume you tend to lose the importance that every customer matters. I am still waiting for someone to contact me in management. Hope this review helps others. More

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2020 Civic Sport My experience with Norm Reeves was the best ever. Kim Lujan is awesome! She showed me all the models because I didn't know exactly what I was looking My experience with Norm Reeves was the best ever. Kim Lujan is awesome! She showed me all the models because I didn't know exactly what I was looking for. In the end, I bought the first one I looked at. She, I believe, gave me a very excellent deal. She is very helpful, patient and knowledgeable. I would recommend her highly. More

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We recently bought a 2020 Honda CRV with Kim Lujan and it was the best experience with have had in our life time. She was top notch and very professional and upfront with us. This was a painless experience was the best experience with have had in our life time. She was top notch and very professional and upfront with us. This was a painless experience and we love our new car. Without a doubt I whole heartedly recommend Kim Lujan. Sharyn White More

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I did a car buying referral through AAA to look at the new 2020 Honda Civics. I called Kim Kelly Lujan to make an appointment and the next day I was test driving the Sport model. If you want a hassle free new 2020 Honda Civics. I called Kim Kelly Lujan to make an appointment and the next day I was test driving the Sport model. If you want a hassle free no pressure car buying experience, I highly recommend Kim Kelley Lujan. Thank you Kim for everything. I love my new car! More

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Bought a 2020 Civic Ex Sedan. Kim Kelly Lujan assisted me with my purchase. Kim provided "World Class" service. She was a delight to work with. Kim was professional, knowledgeable, courteous and helpful. Kim with my purchase. Kim provided "World Class" service. She was a delight to work with. Kim was professional, knowledgeable, courteous and helpful. Kim made my buying experience easy. Kim answered all my questions, was very patient. Many vehicles to choose from. Fair price. Ask for COSTCO, AAA and Internet specials. Discounts for Military and recent college graduates. More

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Susanna Yim was amazing and so patient with me! She was knowledgeable and answered every question accurately. I was able to get the exact car I wanted and at less than I expected to pay. She is why I wi knowledgeable and answered every question accurately. I was able to get the exact car I wanted and at less than I expected to pay. She is why I will continue to be a loyal Norm Reeves customer. More

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Kim was very helpful and knowledgeable and walk us beginning to end, answered all our questions and all the things I need to know about my new car... beginning to end, answered all our questions and all the things I need to know about my new car... More

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Mr. Pork was the best dealer they have because he was the only one who helped us most walked past us and he was the only one who got some quicker than most .. I really saw people in there for hours but Mr. P only one who helped us most walked past us and he was the only one who got some quicker than most .. I really saw people in there for hours but Mr. Pork got us in and out and I left with a beautiful car that I’m so happy with i can’t stop smiling and SCREAMING THANK YOU JESUS🤩🤩🤩🤩 More

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Great customer service ftom Tom Mac Had a great experience at Norm Reeves. Wiuld definitely recommends this dealership. The gentleman Tom Mac very helpful and informative. Overal a gr Had a great experience at Norm Reeves. Wiuld definitely recommends this dealership. The gentleman Tom Mac very helpful and informative. Overal a great experience. Planning on buying next car from there as well More

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