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Kim Murscoe
78 Reviews
78 Reviews
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78 Reviews of Kim Murscoe
June 22, 2018
Fast, completed as expected Service advisor Kim handles your request expediently, keeps tabs on the progress and is very pleasant to deal with. Prices are reasonable and the deal Service advisor Kim handles your request expediently, keeps tabs on the progress and is very pleasant to deal with. Prices are reasonable and the dealership sends coupons making their work less expensive. We are happy to use them to service our Chevy Equinox. More
by MLUQUE3
Verified Customer
June 22, 2018
Disappointed My car was taken in for ac repair on 6/11/18. I picked it up on 6/16/18. After paying $2500 and getting in my car with nothing coming out of the vent My car was taken in for ac repair on 6/11/18. I picked it up on 6/16/18. After paying $2500 and getting in my car with nothing coming out of the vents. I was not a happy camper. A mechanic took it to the back for less than 10 minutes and ac was working fine. After being home few days I found out no air would come out of defroster. Everything was ice cold coming out of vents even when on defrost. Needless to say I had to take my car back yesterday for the defroster and my check engine light was on. Two hours later and $459 I was told my car was fixed. When I got in my vehicle it smelled just like gasoline. Hopefully my car is fixed because myself and 5 ladies are going out of town next week. I have bragged so much on my Enclave I hope this doesn't continue. More
by deborahko57
June 14, 2018
Disappointed My vehicle was serviced last year due to AC blowing warm air/fumes, I was advised I received a new compressor. The vehicle was returned last month du My vehicle was serviced last year due to AC blowing warm air/fumes, I was advised I received a new compressor. The vehicle was returned last month due to same AC problems along with the car battery not holding a charge. I was advised by the service rep that the battery had to be replaced this time and the ac problems was due to the battery. I was also advised if I continued to have AC problems to return the vehicle for service, and the warranty was still valid. I returned to the dealer last week due to ac blowing out warm air and the smell coming from the ac was awful. The regular service rep was not present so I spoke to Kim who wanted to charge me for another diagnostic charge when the other rep stated they knew what the problem was. She checked me in and stated that she was going to have another rep come speak to me regarding the diagnostic charge. That rep called me on the phone when I was present in the building 2.5 hours later to let me know that I would have to pay $600.00+ due to a expansion valve and 2 seals. I questioned the rep and asked if this could have been the problem last year since I was still having the same problem and was advised that it could have been. Last year I had a warranty and the part could have been replaced if someone would have checked the expansion valve at that time. Also, the compressor malfunction could have caused the expansion valve to go bad... Is it possible that it was clogged last year? After, I decided not to have this work done to investigate further, I am presented with a bill for the diagnostic service which Kim never had me sign. I am upset she stated she was turning the problem over to the other rep, he never met with me until the job was over. He should have me with me at the beginning to explain the costs. Then I was advised to go on the internet and purchase another warranty. Whats the purpose of purchasing another warranty when I have a pre-existing problem that has been documented? More
by OG
June 10, 2018
Routine service The service department visit on 6-2-18 was the best experience I have had at the dealership. The team was friendly and courteous. I would recommend th The service department visit on 6-2-18 was the best experience I have had at the dealership. The team was friendly and courteous. I would recommend the service department. More
by 843rogers
June 10, 2018
Service Department experience The overall experience was very good. The quality of work done was very good. The staff was friendly and professional. It was as very clean facilities The overall experience was very good. The quality of work done was very good. The staff was friendly and professional. It was as very clean facilities. More
by Ernesto
June 09, 2018
Replace battery Phone system a bit complicated but appointment was set up at s good time. Tha battery was installed just fine. Car started and ran well. Phone system a bit complicated but appointment was set up at s good time. Tha battery was installed just fine. Car started and ran well. More
by Mdbach
June 08, 2018
Consistently good service Timely professional and thorough service, where the customer comes first. I would recommend Gainesville Buick GMC to anyone looking for a quality prod Timely professional and thorough service, where the customer comes first. I would recommend Gainesville Buick GMC to anyone looking for a quality product and dependable service. More
by RBRYAN83
June 08, 2018
Bad services The service was terrible !!!! Was not good customer service at all. Just money hungry and talking about customers . Do not come this place, I want be The service was terrible !!!! Was not good customer service at all. Just money hungry and talking about customers . Do not come this place, I want be back More
by LAJOY32641
Other Employees Tagged: Andrew Barrett, Stephen Berrios, Brian Bogle, John Hancock, Dwayne Matern, Paul Vollrath
June 05, 2018
Excellent Service Advisor! Kim Morse was my Service Advisor, and handled my truck recall perfectly, from start to finish! Kim has helped me several times before, and always prof Kim Morse was my Service Advisor, and handled my truck recall perfectly, from start to finish! Kim has helped me several times before, and always professional, courteous, and on top of things. Thanks again Kim! More
by THMS.WARRINGTON
June 03, 2018
Help in a time of need While visiting Gainesville from the FL panhandle, I was in dire need of an oil change and tire rotation. They took care of everything during an appoin While visiting Gainesville from the FL panhandle, I was in dire need of an oil change and tire rotation. They took care of everything during an appointed time of my choosing, and handled my needs. More
by MAKAINABRU
Other Employees Tagged: Unknown A/A gentleman making coffee, in waiting area, greeted me with a “Good Morning, sir!”
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