"Literally the Worst Dealership, Not Hyperbole"
When I bought my car from Sellers in 2017, they were wonderful, so when I had an issue with our other Subaru this year, I had it towed straight to them. It arrived at their shop in the beginning/middle of June. Over the course of the next two weeks, we tried to get a status report on the problem. Our first contact person disappeared, the secretary did not transfer our calls, and when we finally got a hold of someone, we discovered that our car hadn't been touched in that entire two-week period.
What happened next is a very long story, but we were never once called for updates - EVER. We had to call and email repeatedly to find out what was going on. We received one lame apology at almost two months, and were never offered a loaner until we asked. They broke part after part trying to fix our car, and our most recent update was that it would take until 8/27 to receive the latest part. Thankfully, the car was finished early, and repairs didn't extend into September - we finally got our car back just past mid-August.
Honestly, I couldn't be more disappointed and am frankly outraged. I could excuse the time it took to the fix the car if they had bothered to update us regularly and apologized sincerely. I will never go back to this dealer for any reason. They wanted my money to buy a car, but I wonder if because our repairs were under warranty, they just couldn't be bothered. If I could give them zero stars, I would. They don't deserve the one star I was forced to give them to write this review. I will be reporting them to their parent company - if that will even matter - and spread the word that Sellers obviously doesn't care about their customers. I've already convinced several people to avoid them, and I hope this review convinces even more.
- Hector David
Diagnosed correctly even after I had suggested otherwise, offered loaner no problem and received senior discount.
What could be better?
Oh I know - I requested return of damaged parts and was only provided with end links, but I am not complaining these guys did a great job on the car and I don't miss the used part at all.
Other Employees Tagged:
"excessive repair work"
way to many repairs for a new car and way to long in service thats not covered under warranty because they claim i had a tune which doesn't explain suspension breaking, clutch failing, motor spinning a bearing for lack of oil, brakes, trans, etc..
Other Employees Tagged:
"Like the Star Cluster of the Subaru Logo, This Place Shines."
I recently purchased my first ever NEW Subaru, and I couldn't have imagined a more fast and easy buying process. Enthusiastic and genuine staff!
"Usually top notch."
- Gimme Shelter
The Head Cheese (forgot his name, sorry) and Kim the Service Manager are very intent on doing whatever it takes to win you over. The young gentleman in write up is young and is learning people skills. I am aware I am a difficult person to please.
"Kimberly to the rescue! "
Kimberly along with her service staff is proof to Seller's claim of "caring for their customers." I can say with confidence that no other dealer I dealt with in the past would be as quick and supportive to not only service my vehicle but provide a loaner vehicle and get me out the door.
@Sellers Subaru:Your team not only has a great product but great service from amazing people like Kimberly. Keep up the great work.
"Sellers Has The Best Service Dept Period!"
To keep this review short the backstory (an issue caused by another dealer) isn't important. What is important is the outstanding customer service I received from Whitney when I first called with a problem with my WRX. Adam (the tech) was extremely knowledgeable and professional and fixed the issue and answered all of my questions as if they weren't a bother and he hadn't answered the same questions a million times. Thanks Adam the car drives great! Kim (service manager) came out to greet me and was super nice and very understanding of my situation. Whitney and Kim made sure this situation was handled properly and professionally all the way around. I feel like this dealer and their staff really cares and it shows in every way. Thank you Sellers Subaru.
Other Employees Tagged:
"Above and beyond"
- Joe Vultaggio
My first experience with Sellers Subaru was Eric in Sales. He was personable, knowledgeable, friendly and patient. That is what brought us in to the dealership. What will keep us at the dealership is Kim Rundel in Service, who has gone above and beyond a customers expectations time and time again. Being knowledgeable, dependable, imformatitive and friendly, Kim is the reason we will buy another cars from this dealership. Please keep up the good work in hiring quality people like Kim and Eric.
With much appreciation,
"Just another reason to buy a Subaru"
- William Vultaggio
My experience with Seller's Subaru has been nothing but exceptional- Eric G was a joy to deal with. When I was looking into picking up a Subie, it took me a good chunk of time figuring out what I wanted and how I wanted it. Being my fist new car, I was dauntingly slow to figure out what I wanted to get, but Eric was there every step of the way helping me through the process. When I stop in for an oil change, I always keep an eye out for Eric so we can catch up. I could think of no better person to welcome someone into the Subaru family.
Sellers never ceases to amaze me- over this winter I got into an accident, with my Forester XT in shreds I sent it to the repair shop, when they weren't able up get the job done, they got it to Sellers where Kim R. took care of my baby and took care of me. She went out of her way to make sure I was happy with my car and had something to drive when my car was in the shop. It's support like this that you can't get anywhere else.
Just another reason to buy a Subaru