Kimberly Eckhart | Page 3

My husband and I walked into the dealership = Kimberly Eckhart immediately walked over, offered more information on the style I was interested, was professional, helpful, kind, and we walked out buying a Eckhart immediately walked over, offered more information on the style I was interested, was professional, helpful, kind, and we walked out buying a new car! The manager came out to shake hands and welcome me to the family and the financials was a breeze! More

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Kim was absolutely awesome! She worked with me through all the details with no pressure to purchase a vehicle. I knew what I wanted but I had to make up my mind and she allowed She worked with me through all the details with no pressure to purchase a vehicle. I knew what I wanted but I had to make up my mind and she allowed me the opportunity to find the perfect vehicle. After I purchased the car I had some follow up items I wanted addressed and she went out of her way to address all of them! Thank you Kim! More

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Justin Partington This guy is not doing a good job. Their Sales Associate Kimberly Eckhart was helping me close a deal on a car that I was serious about, but had to leave office for a couple of days d Their Sales Associate Kimberly Eckhart was helping me close a deal on a car that I was serious about, but had to leave office for a couple of days due to an unfortunate event. This guy was supposed to help me final the deal, but he cared less. He was supposed to call me and take over from Kim but he never called and never left a voice message. And when I inquired about it, he has a pre-fabricated answer ready to cover any mistakes: 1. I called and left a voice message. My answer: I do not have a missed call from you or a voicemail from you. 2. How come I never heard from you? Well, may be he called the wrong number and left a voicemail on it. 3. OK, so do you have proof that you called me from your end? Well, our phone system erase numbers more than (20) called numbers. A True fact but pre-fabricated answers to cover up for him not doing a good job. Of course he is lying. What is the chance of: (1) Calling a wrong number + (2) Erasing the number because it happened to be beyond the (20) numbers. Management needs to look deeply into the quality of service being provided by this person. I am not buying it More

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A big thank you to Kimberly Eckhart for the wonderful experience with the purchase of my first Benz. From beginning to end it was a pleasure. Everyone was helpful, extremely knowledgeable, and professi experience with the purchase of my first Benz. From beginning to end it was a pleasure. Everyone was helpful, extremely knowledgeable, and professional. I am looking forward to a long relationship with the dealership. More

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We had a great purchase experience at Mercedes Benz Wilkes-Barre. Kim was our sales and she was professional, knowledgeable and quickly respond to our requests. We were looking for a particular vehicle Wilkes-Barre. Kim was our sales and she was professional, knowledgeable and quickly respond to our requests. We were looking for a particular vehicle in their lot and quickly reached to the purchase decision. On the pick up day, Kim walked us thru all the features in the hot summer day and made sure we are happy with the purchase. Defiantely will come back again for another one. More

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Let me start by says we bought 3 Mercedes Benz in the last 2 years from Kim and as with the 1st Benz , it’s been a pleasure to deal with Kim and all the representatives of the dealership. It doesn’t matt last 2 years from Kim and as with the 1st Benz , it’s been a pleasure to deal with Kim and all the representatives of the dealership. It doesn’t matter what level of Mercedes Benz you are buying, you are treated the same. We love and recommend this place 10000% Great experience visiting here and look forward to our next Benz soon thank you More

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We are very impressed with their great customer service and complete professionalism in the service department. They make you feel like part of their family and always complete the task at hand. Their ser and complete professionalism in the service department. They make you feel like part of their family and always complete the task at hand. Their service folks such as Gail and Jason are top notch with communication, service and results! The sales folks that we worked with, Kim and Joe are very honest, sincere and supportive in making the sale happen in getting what you want. They work very hard to make sure that you are treated fairly and win the deal for your new car. Gary K. More

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Kim provided great customer service & was knowledgeable with the vehicles she showed us. She took the time to really go through certain features on my car i was purchasing. Her follow up call was helpful, with the vehicles she showed us. She took the time to really go through certain features on my car i was purchasing. Her follow up call was helpful, friendly & appreciated! More

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Salesperson was knowledgeable of the vehicle I purchased and was very accessible on follow up questions. I experienced low pressure sales tactics and quick response to offers made. and was very accessible on follow up questions. I experienced low pressure sales tactics and quick response to offers made. More

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A company is only as good as its people. Congratulations Mercedes-Benz Wilkes Barre. What impressed us most was your effective and successful teamwork. Sales manager Jason, sales consultants Bill Trowbrid Mercedes-Benz Wilkes Barre. What impressed us most was your effective and successful teamwork. Sales manager Jason, sales consultants Bill Trowbridge, Kimberly Elkhart and Jan Intoccia, the knowledgeable, helpful technology specialist, thank you very much guys for your super attentive and professionalism. Before we purchased the car two weeks ago we compared three other premium brands cars and finally chose the GLE and we love it (by far)! Take care and keep safe. Eric and Rosa More

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