Kory Groters

The salesperson we initially worked with at Camelback Subaru was pleasant and professional. Unfortunately, the experience was completely overshadowed by the conduct of her manager. The manager repeate Subaru was pleasant and professional. Unfortunately, the experience was completely overshadowed by the conduct of her manager. The manager repeatedly interrupted our conversation by coming out to speak with us directly. During this time, he invited my husband and me to his house in Idaho, then went on to tell me I needed to bring him a woman, providing a detailed description of what that woman should look like. This was wildly inappropriate, uncomfortable, and completely unacceptable in a professional setting. He repeatedly promised us “the deal of a lifetime,” but when it came time to actually negotiate, he refused to budge at all. He took over the salesperson’s desk, told her to find another chair, and barked orders at her throughout the process. Despite refusing to negotiate, he then accused us of not being willing to negotiate. We left the dealership. After we got home, the salesperson called and offered $1,000 off the last price. At that point, we explained how uncomfortable the manager had made us and asked to work with someone else. She thanked us for bringing it to her attention and said she would notify another manager. Later, a second manager called us—not to address the behavior—but to tell us that the first manager was “a good guy” he’d known for years and that he could sometimes be “a little too nice.” When my husband attempted to restart price negotiations, we were told the offer was no longer available and that we could instead receive a free oil change next time we came in. We chose not to continue doing business there and have no interest in ever conducting any maintenance on our vehicle there ever again. We went to Chandler Subaru instead and had an excellent experience—professional, respectful, straightforward negotiations, and no harassment. Based on our experience, I would not recommend Camelback Subaru, especially if you expect respectful treatment or accountability from management. More

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Yikes! ! This dealership is unprofessional at best and a total nightmare to do business with 😱👎. I recently purchased a used vehicle from them in March 20 ! This dealership is unprofessional at best and a total nightmare to do business with 😱👎. I recently purchased a used vehicle from them in March 2024, and they totally messed up delivery 🤦‍♀️. I'm so angry. They caused damage to my vehicle during a storm and didn't even tell me! 😡 The delivery drivers damaged their own vehicle too, and they only offered to zip tie mine back together?! 🤯 I paid them over $17k! I called Subaru of America for help, and their customer advocacy department is awesome! They covered the $400 repair at a different Subaru dealer. 🎉 Thank you, SOA! 🙏 Camelback Subaru didn't even apologize for their mess! 😡 Never doing business with them again! 🙅‍♀️ I would love to hear from the Camelback Subaru owner or general manager! More

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Kayden was great. Very knowledgeable of the new vehicle, friendly, very helpful transferring my personal items to the new car. Found all personnel at dealership very c Very knowledgeable of the new vehicle, friendly, very helpful transferring my personal items to the new car. Found all personnel at dealership very customer service oriented. Did feel I received a fair deal on an excellent quality vehicle. More

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Kaden, Anthony (finance), and Bert are gems. Ale (finance) and Cory (sales manager) could really improve their customer service skills. Ale (finance) and Cory (sales manager) could really improve their customer service skills. More

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Staff was excellent!! Not pushy like other dealerships that I have experienced. Jacob and Adam went above and beyond on helping me with my 2021 WRX STI purchase. All around great experience!! I highly re that I have experienced. Jacob and Adam went above and beyond on helping me with my 2021 WRX STI purchase. All around great experience!! I highly recommend these guys if you are interested in a Suburu. More

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Thank you, Kaden! Your dedication, assistance, knowledge, experience and commitment to exceptional customer service is the best combination for success. And, the process was fun, too! So glad to have been a experience and commitment to exceptional customer service is the best combination for success. And, the process was fun, too! So glad to have been able to work with you. You have a great team! I appreciate how easy you made the process for me. I am super excited about my 2022 Impreza and where she’s going to take me! More

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Kazuki Hotta has been so amazing! We named our truck after him! Thank you all so much for all of your help! Gilbert was also super awesome! after him! Thank you all so much for all of your help! Gilbert was also super awesome! More

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These are difficult times for car buyers and dealers…. However we were able to negotiate a sale price that was agreeable to both parties… Camelback Subaru is a nice place to do business. The sales repre However we were able to negotiate a sale price that was agreeable to both parties… Camelback Subaru is a nice place to do business. The sales representative Kaden was friendly and courteous… Alan Miler More

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Poor customer experience! Emailed, texted and called upfront and made an appointment for test drive. When we arrived they were ill prepared for our appointment. Took over 30 minutes before test drive a upfront and made an appointment for test drive. When we arrived they were ill prepared for our appointment. Took over 30 minutes before test drive and the 1st car looked like it had just come off a junk yard lot! Clearly had been in an accident. When we did find an acceptable car, they tried to justify charging 3k over fair market price. When we explained we would not pay the exorbitant price, the sales Manager Kory outright lied stating it wouldn't meet a bank loan minimum (we had trade in that offset cost of car)... not first time caught him in a lie. Additionally, the "optional" charges of almost $3k that were not optional at all as they had already been added to the car. Shameful practices. We were ready to buy but due to the sales mgrs arrogance and overpricing we went across the road to another dealership and ended up buying a brand new car. More

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We just can't put into words how nice it was doing business at Camelback Subaru. If we could mark a hundred stars we would. It was a totally a GREAT experience doing business there. Absolutely no pres business at Camelback Subaru. If we could mark a hundred stars we would. It was a totally a GREAT experience doing business there. Absolutely no pressure just more than willing to earn our business. I especially want to give a big thank you to Kaden Nguyen what a super nice young man. He knew the product and was very patient with us and really worked hard to gain our business, thank you Kaden. We definitely would recommend him to any one. Another big shout out goes to Kory Groters (sales director) he made the deal happen for us, thank you Kory. In closing anyone looking for a new Subaru please go to Camelback Subaru, you won't be disappointed. More

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