Kory Lambert

This dealership let me ALL THE WAY DOWN! They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t dupl They had my truck about 3 times for the same 3 issues that they “made me feel” as if I was making them up because they saw 1 issue but “couldn’t duplicate the issues”. So the answers were to print out MULTIPLE pages of “reasons the things COULD be happening. TOTAL WASTE OF MY TIME! Took it to Russ Darrow Nissan who was able to “tell” me what they thought the issues were within 10 minutes of being in the shop THEN duplicate and REPAIR 2 out of 3 of the issues. The final issue was duplicated but now I’m expected to pay over $500 for an issue that came with the truck. And this is AFTER putting down a $2600 department to Enterprise Waukesha upon purchase in March 2025! Yes approx 3 months ago! There’s a recall on a fuel part that “I’m still waiting for them to receive in the shop” to replace it (about 2 weeks now). But oh, I mentioned it to Russ Darrow and it was replaced immediately. I even took the the GM Duke on a text ride, of course nothing happened then but “if the sway/jump in the back end continues at highway speeds, maybe start w/an alignment”. Bottomline, something is weak and instead of anyone assisting to replace it (I didn’t weaken anything), I’m playing a waiting game of when it’s going to give out and HOPEFULLY I don’t die in the process! I won’t get into all the issues of “them not having a loaner so I have to just wait on my repairs” but upon leaving after my last visit, another customer pulled off in a truck (same make and model as mine that had been sitting at the door for WEEKS) but I had to drive a SMALLER car as a loaner when I got one! Russ Darrow had a loaner (again same made and model as mine) the same day I walked in without an appointment. This it’s important because I explained I’ve been driving trucks for years due to bad back, knees and a recent hip replacement.. Bottomline, I received HORRIBLE treatment, I will NEVER waste my time with them EVER AGAIN and they really should work on either training the service techs to CORRECTLY diagnose and repair vehicles or consider another line of business! Thanks for nothing! More

by Very Unsatisfied and Not Whole Customer Verified Customer Verified Customer

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Everyone was friendly and informative. Any additional recommendations for service were explained clearly with no high pressure sales pitch. Any additional recommendations for service were explained clearly with no high pressure sales pitch. More

by MCNELLO Verified Customer Verified Customer

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besides back and forth and time on my trans repair, i think they did it well, they even discounted some money from my rental while they had my car on service for 3 weeks, better than others think they did it well, they even discounted some money from my rental while they had my car on service for 3 weeks, better than others More

by milwaukeetech Verified Customer Verified Customer

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This is my 3rd vehicle I bought from Boucher Nissan in Greenfield. The sales and service of my vehicles has been top notch since the beginning! Greenfield. The sales and service of my vehicles has been top notch since the beginning! More

by Mike K Verified Customer Verified Customer

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I called with a problem they got me in right away took care of it I couldn't ask for better service care of it I couldn't ask for better service More

by Diane peiffer Verified Customer Verified Customer

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Gordie Nissan is very nice an kind they does very good work and they are honest. They are my car doctor and his name is Duke! work and they are honest. They are my car doctor and his name is Duke! More

by JCGRAYER1951 Verified Customer Verified Customer

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They were very professional and did a great job with the oil change and tire rotation. Quick and love getting car washed too! They helped me with some extra questions afterwards too. Highly recommend! oil change and tire rotation. Quick and love getting car washed too! They helped me with some extra questions afterwards too. Highly recommend! More

by Christine Verified Customer Verified Customer

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Kept me informed for Both time requirements and info. All service personnel were pleasant and professional. All service personnel were pleasant and professional. More

by DELFMANREM Verified Customer Verified Customer

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Kory helped me get a convenient appointment time. He made sure I was updated on any findings on my vehicle and was transparent about repair options and costs. He made sure I was updated on any findings on my vehicle and was transparent about repair options and costs. More

by Snowbird24 Verified Customer Verified Customer

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Kory was great to work with. He took care of any concerns we had, and didn’t push any services we didn’t need. We have used other local Nissan dealerships for service, but we w He took care of any concerns we had, and didn’t push any services we didn’t need. We have used other local Nissan dealerships for service, but we will never go anywhere else again. More

by A3hoskote Verified Customer Verified Customer

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