Kris Calderon

TLDR: I am so upset and angry! “They will take care of you” IS A LIE! They have caused me so much frustration and worry. If you need a car go somewhere else. UPDATE 7/30/26: I h “They will take care of you” IS A LIE! They have caused me so much frustration and worry. If you need a car go somewhere else. UPDATE 7/30/26: I had purchased a used car 66k miles great condition a Vw for around 13k. Thought I received an awesome deal. LESS THAN 24 HOURS the car started going into “limp mode” and several light came on while driving on the highway. The next day I take it back and they said they’d look at it. Took them a week to just get the lights back on to get the code and they said it was a bad ABS module. It was replaced reprogrammed and I go on my merry way. A COUPLE DAYS later the car starts shaking. It can’t be the tires because they are BRAND SPANKIN’ new. They diagnose it say the tires are hard and they need soft tires I can buy but they balance the tires and say well it’s just gonna shake. Couple days later the car goes into “limp mode” AGAIN WITH THE SAME LIGHTS so I go straight over there and they take it. Now they say that module was defective but it would cost $5000 to fix it but it wouldn’t be a guarantee that it would be completely fixed. I’m of the part was defective then why isn’t it another easy fix. Honestly the combination of problems means Engine, computer, even BallJoint problems and I have a very good suspicion I was being lied to. The whole time from the very first problem it was a COMPLETE struggle to get a hold of any update on the car because no one else but one manager and one service person knew what was going on. I had to STRUGGLE to get the updates I needed even though I was told I would be updated! I kept being passed to everyone and their mother to talk to someone and no one knew. Meanwhile the ONLY one helping me try to get info or find info for me was the sales person Kris K. I had to physically show up to the dealership to get any answers and told repeatedly no matter what I would be “taken care of” I would receive an update and call first thing in the morning. THAT DIDN’T HAPPEN. I AGAIN had to call repeatedly over the afternoon so I could finally talk to the manager Joe. Again I was told I’d be taken care of! But he can’t just focus on me he has to take care of other customers and I should only need to talk to Kris and he should be doing everything(how can a sales person find anything out about a service thing he has no authority to even find anything why would it be his job to do a managers duty and communicate everything between different departments) He proceeds to tell me over and over again he can’t speak for anyone else why I didn’t receive the updates on the car. HE’S THE MANAGER! All he did was talk circles and put down his sale person. So I had to go the dealer again to see what my options are. GUESS WHAT!? He made the sales person go through other cars with me WITHOUT telling me what kind of deal they can offer or anything like that. He repeatedly tried to push me into a Ford escape Titanium and sure it was a great year and good miles but I would have to pay more money for a car that states on the car fax it had an OPEN RECALL. While I sat there CRYING FROM FRUSTRATION he doesn’t even acknowledge me. After that he didn’t check up once not once to see what deal or anything about “taking care of me” because again he told me he has to take care of other customers. I was there for hours THERE WERE NO OTHER CUSTOMERS. I AM SO UPSET AND NOT “TAKEN CARE OF.” THEY SOLD ME A BAD CAR AND HAVE BEEN A STRUGGLE TO DEAL WITH. THIS WAS A HORRIBLE EXPERIENCE. I hope to receive a call from the GM John to see what can be done with the situation but I have no hope and low low low expectations he will call me. Darrell, Claudio, Kris Calderon, and Scarlett are angels though. More

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Exceptional service Kris Calderon diligently worked to quickly locate the CrossTrek with features that I was looking for. He kept me informed and made it easy to purchase. quickly locate the CrossTrek with features that I was looking for. He kept me informed and made it easy to purchase. More

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I was told they would reach back out to me next day once 1 more bank was run to review my finances and I was ghosted idk why?? 1 more bank was run to review my finances and I was ghosted idk why?? More

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