Larry H. Miller Dodge Ram Avondale

So probably the Best Advisor I've had in my lifetime recently quit this Dealership and this was my first visit, set up Appt online for TPMS Sensor that went out and Back-Up Camera issue. Had an opening recently quit this Dealership and this was my first visit, set up Appt online for TPMS Sensor that went out and Back-Up Camera issue. Had an opening next day so I brought truck in and was told it would be a couple days before they could get me in, I was like the Appt was today so I was going to leave but she said we can at least get TPMS Sensor looked at and they did. Sent me an Estimate via Text - which I responded, this should be Wty - response was No I checked it. So I approved it knowing it was Wty, get to Dealership and she says it's not covered because I'm still under Base Vehicle lol So I just paid it because I was in a hurry, plus I work at a Dealership and didn't want to make a scene. Called Ram Care who said yes it's covered under Base and my Extended Coverage so I reached back out and now she won't respond and I even sent Email to Dealership (Crickets!!) So now I'm going to route I don't want to with submitting a Bad Review, cause that seems to be the only way to get Dealerships to answer an Email or Call and to Top it Off, I purchased Vehicle from this Dealership More

It’s always been a great experience to take my Ram 2500 to get the services done here. Donny always does a great job getting the inspection and service that is required for our truck in a timely manner. to get the services done here. Donny always does a great job getting the inspection and service that is required for our truck in a timely manner. More

Great dealer, great communication, would buy from there again, highly recommended, made it happen super easy. again, highly recommended, made it happen super easy. More

I've bought multiple cars from them and have never disappointed with their service and sales personnel disappointed with their service and sales personnel More

Scott Randell is my Service Advisor. He's always professional, courteous and keeps me informed about the status of my vehicle. He's always professional, courteous and keeps me informed about the status of my vehicle. More

Had a horrible experience. I never got a call from my service advisor that my car was “ready”, plus I was told once I called that nothing was wrong with the car that he had sup I never got a call from my service advisor that my car was “ready”, plus I was told once I called that nothing was wrong with the car that he had supposedly checked on the car. According to him the car started and no issues driving it. I had to get off work early, get on the rental I had to spend money on and drive straight to the dealership. Once I got there i asked to speak to the manager and he told me the same thing the service advisor had. I requested to go see the car together and of course the car didn’t turn on it was completely dead even though the service advisor had just told me he had checked on the car.(how did he check the car if it wasn’t turning on) At this point the tech had to come and jumpstart it and take it back in the shop I had to personally speak to the tech and explain what was going on with the car. According to the tech nobody had informed him what was wrong with the car. Tech told me he knew exactly what was wrong and found the issue. It was a very frustrating experience to the point I had to be the one calling to get updates, take a rental out just for them to tell me “nothing was wrong with my car”, and take time off work to go and tell them how to do their job. Horrible experience all around. I have call and left multiple voicemails to get ahold of Service manager Trent Beatty but I have got nothing back. More