Kris Musgrove

The dealership staff was incredibly friendly and helpful The store was also clean and welcoming. Everyone set seemed to work together! The store was also clean and welcoming. Everyone set seemed to work together! More

by baltesatl Verified Customer Verified Customer

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I recently had an unfortuanate event where I punctured both drivers side tires and damaged both wheels on a object on the road. I had to get the vehicle flatbedded to Jim Ellis because of this. I reached both drivers side tires and damaged both wheels on a object on the road. I had to get the vehicle flatbedded to Jim Ellis because of this. I reached out to Jack Stricklin, my awesome sales guy who sold me 2 brand new Kia's in 2024. He and my service represtitive Kris jumped on this immediately when my vehicle arrived. They were in constant contact with me during this whole process and updated me several times a day. Fortunately, I took out the additional Road Hazzard insurance for both tires and wheels. Kris was able to get the approval quickly and had both tires and wheels replaced, with no charge, and within 3 days. If you ever want a KIA then I would only suggest Jim Ellis Kia in Kennesaw. They definately go thast extra mile. Go see Jack Stricklin in Sales and Kris Musgrave in service. You will not be disappointed! More

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The entire experiance was great, as we expected from a Jim Ellis dealership. We remember dealing with Jim Ellis back in 1973. Easy to get a service apointment, our Kia Sportage was being worked on withi Jim Ellis dealership. We remember dealing with Jim Ellis back in 1973. Easy to get a service apointment, our Kia Sportage was being worked on within 5 minutes of arival and finished 45 min. later. More

by RRS1011 Verified Customer Verified Customer

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1t was awesome very friendly staff very knowledgeable staff. Very fast service no waiting in line lunrs fir service staff. Very fast service no waiting in line lunrs fir service More

by Marcus1mack Verified Customer Verified Customer

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Kris was able to have the technician diagnose the issue with my car quickly and went out of his way to have an appointment set up for me ASAP the following day. with my car quickly and went out of his way to have an appointment set up for me ASAP the following day. More

by MXHOLT Verified Customer Verified Customer

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Communication is poor, service techs have no knowledge to service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. I will never go here again and will let every person that will listen to me know how bad this location is. More

by namdrof88 Verified Customer Verified Customer

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10 out of 10! I could not have asked for a better experience as a first time car buyer! I was nervous to start the process but I’m so grateful for Charli! I apprec I could not have asked for a better experience as a first time car buyer! I was nervous to start the process but I’m so grateful for Charli! I appreciated her calm demeanor and expertise. I appreciated her time to look and retrieve a Kia Sportage specifically in Wolf Grey. Being able to text Charli days in advance was incredibly helpful and eased any nerves I might have had. She made me prepared and confident in my purchase. Cannot rave about Charli enough! Bryson was equally as incredible! Finance is not my favorite topic but he made the process less terrifying and easy to understand. Thank you, Bryson for your camaraderie and for your financial advice. The entire team acknowledged my husband and I. No one was pushy or made the car experience unbearable. So grateful to be part of the Kia Family! Thank you all! More

by BROOKES2009 Verified Customer Verified Customer

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I had a great experience at Jim Ellis Kia of Kennesaw’s service department. I was just there for recall so I was not paying for any services but they treated me very well and walked me through the process service department. I was just there for recall so I was not paying for any services but they treated me very well and walked me through the process and everything I needed. More

by daniela.binns Verified Customer Verified Customer

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The team did not top off my windshield fluids. Leads me to think what else was not completed. Leads me to think what else was not completed. More

by Daniellesbrown4 Verified Customer Verified Customer

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When you get to dealer service is good. When calling service department on phone to schedule an appointment or ask a service question you are not able to talk with alive person. This should When calling service department on phone to schedule an appointment or ask a service question you are not able to talk with alive person. This should be a priority to have somebody available More

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