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Kris Musgrove
Kris Musgrove at Jim Ellis Kia of Kennesaw

Kris Musgrove

Service Writer

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.7
367 Reviews
4.7

367 Reviews

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367 Reviews of Kris Musgrove

July 22, 2025

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Employee Rating

Wonderful experience and great service received. Kris informed me step by step and I had to wait only 1hr and 20 min. Well done More

by MAX
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Recommend Dealer
Yes
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July 09, 2025

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My service rep, Kris, did a great job. Got me in and out with the problem battery diagnosed and replaced in about an hour. The mechanic even live-streamed me from the shop as he was wrappi More

by langleywarn
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jul 11, 2025

Jim Ellis Kia of Kennesaw responded

Thank you for choosing our business for your car battery needs! We are thrilled to hear that Kris provided excellent service and that you were able to stay connected and comfortable during your visit. We strive to make every experience smooth and convenient for our customers. Thank you for trusting us with your car.

July 01, 2025

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Every one of the service agents was very nice. Money particular was very informative and had great customer service. More

by DAVID.BROWDER2020
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Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Phil Joyce

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Jul 03, 2025

Jim Ellis Kia of Kennesaw responded

Thank you so much for your kind words! We take pride in providing excellent customer service and it's great to hear that our team members were able to assist you. We appreciate your feedback and look forward to serving you again in the future.

July 01, 2025

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Employee Rating

Excellent communication and prompt service to fix the issue we had. Easy check-in and check-out More

by Sivasonr2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Phil Joyce

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Jul 03, 2025

Jim Ellis Kia of Kennesaw responded

Thank you for your positive feedback! We always strive to provide excellent communication and prompt service for our valued customers. We're glad to hear that our easy check-in and check-out process met your expectations. We can't wait to have you back at our business again.

June 28, 2025

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This dealership runs a scam on unassuming customers. I do not recommend Kia/ this dealership. More

by Steven rogers
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Awolusi, Scott Johnson, Bryson Smith, Katherine Nunn, Larry Perdersen, Mark Kerkoski, Sam Stewart, Phil Joyce, Joseph Scott

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Jun 30, 2025

Jim Ellis Kia of Kennesaw responded

We are truly sorry to hear about your negative experience. Our goal is to provide exceptional service to all of our customers. Please reach out to us so we can address and resolve any concerns you may have.

June 27, 2025

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Exceptional service center. Have brought multiple cars here for years and always recommend their customer care and service! More

by patricktansor
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Recommend Dealer
Yes

Other Employees Tagged: Katherine Nunn, Mark Kerkoski

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June 21, 2025

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Great customer service but horrible horrible job washing vehicle ….. ridiculous… car looks like they added dirt and missed several spots More

by KEYONA SMITH
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Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

June 21, 2025

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Employee Rating

Mark and the rest of the team were great best service department I’ve been too had my car in and out in less time then expected car was washed and vacuumed way to go Jim Ellis kia More

by Juniorv1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Phil Joyce

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Jun 24, 2025

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Juniorv1029! Please let us know if there is ever anything else we can do for you! Safe travels!

June 18, 2025

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Staff was very friendly and informative. They got my Kia in and out in a timely manner. I appreciate them helping me get a ride to pick up my car😌 More

by Jakie
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Phil Joyce

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Jun 20, 2025

Jim Ellis Kia of Kennesaw responded

Jakie, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

June 17, 2025

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Employee Rating

Don’t expect the best coming from the service manager, very unprofessional customer service, I hope Jim Ellis group gets better people. More

by ANDJAMAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Phil Joyce

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Jun 19, 2025

Jim Ellis Kia of Kennesaw responded

We would appreciate the opportunity to learn more about your visit and address your concerns directly. Please feel free to reach out when you can so we can work to make things right. Your feedback helps us improve, and we genuinely hope to restore your confidence in our team.

Jun 20, 2025

Jim Ellis Kia of Kennesaw responded

We would appreciate the opportunity to learn more about your visit and address your concerns directly. Please feel free to reach out when you can so we can work to make things right. Your feedback helps us improve, and we genuinely hope to restore your confidence in our team.

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