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Key Hyundai of Milford
Milford, CT
3,136 Reviews
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3,136 Reviews of Key Hyundai of Milford
July 28, 2026
I recently leased a new vehicle from Key Hyundai of Milford and had a deeply disappointing experience that I feel compelled to share. From the start, my salesman came across as genuinely friendly and Milford and had a deeply disappointing experience that I feel compelled to share. From the start, my salesman came across as genuinely friendly and trustworthy — someone who seemed to truly have my best interests at heart. Unfortunately, that turned out to be a front. Once the deal was signed, the person I thought I was working with completely disappeared. During the deal, he explicitly promised to verify that my final lease payment on my previous vehicle would be handled. Based on that promise, I signed the paperwork — only to be hit with a surprise final payment after the deal closed. When I called to address it, he was completely dismissive, told me "there's nothing you can do, the deal is already signed," and actively discouraged me from escalating it. Rather than taking any accountability, he made me feel as though I was the one who had misunderstood — despite his explicit promise. To add insult to injury, he also promised to follow up about a significant scratch on my steering wheel that was present at the time of purchase. It has now been over a month and I am still waiting to hear from him. The General Manager, Tony, was another issue entirely. He quoted me one monthly payment, only for it to mysteriously increase in the finance office. He then stormed in visibly angry, claiming the mileage terms were different from what we had explicitly negotiated, badgering me with internal metrics and repeatedly using end-of-month pressure tactics to force an additional $3 per month onto the deal. This dealership relies on exhaustion, intimidation, and gaslighting to close deals and then takes zero accountability when things go wrong. Key Hyundai's "We Care" philosophy was nowhere to be found in this experience. I would strongly caution anyone considering doing business here. More
by VGott
Employees Worked With
Henley Germaine, Tony Petruzziello
July 17, 2026
I just bought a brand new Caligraphy and have tried calling our sales person Brian and sales manager Dave for over a week. Left voicemail several days ago. Emailed. What’s happening?? calling our sales person Brian and sales manager Dave for over a week. Left voicemail several days ago. Emailed. What’s happening?? More
by allencarola
Employees Worked With
Brian and Dave Osborne
July 01, 2026
I rarely write reviews, but my experience with Key Hyundai of Milford warrants sharing. I strongly recommend that car buyers carefully consider whether they want to do business with Key Hyundai of Hyundai of Milford warrants sharing. I strongly recommend that car buyers carefully consider whether they want to do business with Key Hyundai of Milford. While the employees we dealt with were generally nice, that does not excuse questionable business practices, poor communication, unauthorized charges, and service issues that continue to cost customers time and money. We purchased a used 2018 Hyundai Tucson in January 2026. In April, the check engine light came on, so we brought the vehicle in for service. We were told the vehicle was leaking oil, and because the engine was still under warranty, they initiated an oil consumption test. When we picked up the vehicle, we noticed our license plate was missing. After about an hour of searching, their employees could not locate it. It was later discovered that a salesperson had mistakenly removed our plate and put it on a new vehicle he was delivering. That means someone else was driving a vehicle with our license plate for roughly a day. The issue was eventually resolved, but the situation was unacceptable. Returning to the oil consumption issue, I brought the vehicle back for the third evaluation. It turned out we were over the 1,000-mile limit for the test, so the process had to be restarted. They then performed another oil change, stating it was required, even though an oil change had already been done at the start of the prior consumption test just over 1,000 miles earlier. The oil change cost approximately $150, and neither my wife nor I approved it. Today, we were told the valve cover gasket is leaking and must be repaired before the oil consumption test can continue because the external leak affects the results. What is especially frustrating is that this valve cover gasket issue was not identified or communicated when the first oil consumption test began. Now, after multiple visits, an unauthorized oil change, and a restarted warranty-related test, we are still not closer to resolving the underlying issue. At this point, this has become a very frustrating and concerning experience: repeated visits, poor communication, an unauthorized oil change, a restarted warranty test, and a serious license plate mishandling incident. More
by donze724
Employees Worked With
Service Manager and General Manager
October 31, 2025
My Salesperson, Lucy was absolutely Awesome! !!!!! She was extremely patient with a “little old lady” with a million “stupid” questions!! My car is 3 months old and, she is still taking my calls !!!!! She was extremely patient with a “little old lady” with a million “stupid” questions!! My car is 3 months old and, she is still taking my calls!!!!! Susan M. More
by Susan M
Employees Worked With
Lucy
August 29, 2025
Unethical Sales Practices and Unfulfilled Promises at Key Hyundai of Milford I purchased a Hyundai Tucson Hybrid from Key Hyundai of Milford on July 17th, signing the paperwork that day and picking up the Hyundai of Milford I purchased a Hyundai Tucson Hybrid from Key Hyundai of Milford on July 17th, signing the paperwork that day and picking up the vehicle on August 4th. During the deal discussion, Kyle (Sales Manager), General Manager (I think Mike) and Javier (Sales Representative) agreed to include a spare tire, 3-year maintenance package, and all-weather mats. These items were listed on the deal sheet and signed by me, with the General Manager present. However, during the finance discussion, the Finance Manager mentioned that all vehicles receive ceramic coating but failed to disclose that this would cost $1,700. He asked me to sign without explaining the charge and did not provide a copy of the agreement, stating that all documents would be given on the pickup day. On August 4th, I was informed that the sales team had been replaced Kyle and team, and the new Sales Manager was Anthony. Javier assured me that the spare tire would be provided on August 13th, and also agreed to give me a $140 check for merchandise which was also part of the deal. I signed a document with Javier and Anthony confirming this. However, the day before, Javier messaged that the check was not ready and then stopped responding. When I visited the dealership, Javier falsely claimed that everything had been provided. Anthony also insisted they owed me nothing and refused to let me speak with the General Manager. They had removed the original deal sheet that listed the agreed items. Now, neither the sales rep nor the dealership is responding to my messages. This review is my formal step to request resolution. Key Hyundai, please take responsibility and resolve this issue. Anthnoy was telling that they the car of less to me even though it was their decision to sell when I gave my offer. I don’t know how can a sales manager tell this to a customer. Even he was telling you just one customer do what ever you want to do. More
by avreddy2007
Employees Worked With
Javier, Kyle (SM) and General Manager
July 04, 2025
I was just hit with a classic bait and switch at this dealership. I’ve seen all the messages — everything was lined up until the truth came out. And instead of owning up to their mistake, one of the sale dealership. I’ve seen all the messages — everything was lined up until the truth came out. And instead of owning up to their mistake, one of the sales guys couldn’t handle the conversation and stormed off like a child. What’s ironic? The guy claims to be Army — you’d think jumping out of planes might’ve taught him how to face a situation like a grown man. Bottom line: shady tactics, zero accountability. Do yourself a favor and take your business elsewhere. More
by The bold man
Employees Worked With
Sam
June 25, 2025
On Friday, June 20th, my wife and I visited the dealership looking to lease a Hyundai Palisade for our company. After negotiating with the salesperson and finance team, we agreed on lease terms and dealership looking to lease a Hyundai Palisade for our company. After negotiating with the salesperson and finance team, we agreed on lease terms and payment. They ran my credit and told us that because it was after 6 PM, we could take the vehicle for the weekend and return Monday to finalize and sign the paperwork. On Saturday, my wife brought the vehicle back in so they could complete the final inspection on our trade-in. We received follow-up calls from the sales rep over the weekend, giving us the impression everything was in order. Then Monday came. After spending an hour and a half in the dealership with the finance team filling out paperwork—and with our kids sitting in the Palisade we had all weekend—we were blindsided. A member of the team casually revealed we had not been approved for a lease, and that the deal was now for a financed vehicle. This was incredibly upsetting. No one at any point from Friday to Monday informed us of this critical change. Not Friday night when my credit was run. Not Saturday when my wife brought the car back. Not during the sales rep’s follow-up calls. Not even when we arrived Monday to “finalize” the lease. Only after we were deep into paperwork did they spring this on us and ask us to consider financing instead. It felt like a tactic—let the family drive the car all weekend, get attached to it, and then try to pressure us into signing for a finance deal we never discussed or agreed to. We felt misled, embarrassed, and frankly insulted—as if the finance team assumed we wouldn’t notice the difference or wouldn’t care. My wife and I had to take our special needs son, our 5-year-old, and all of our belongings out of the Palisade and reload our old vehicle in full view of the dealership. It was humiliating and avoidable. This experience lacked basic communication, transparency, and respect. I would strongly caution others to be very careful when dealing with this dealership. More
by David Garcia
Employees Worked With
German
June 01, 2025
Love working with this dealership. We have brought home 2 new vehicles this month, 1 due to a lease being up & the other a 1st new car purchase for a family member. Everyone was wo We have brought home 2 new vehicles this month, 1 due to a lease being up & the other a 1st new car purchase for a family member. Everyone was wonderful, from the salesmen: David Morgan & Sam Kaylor to the finance guys: Ken & Edwardo. They make the stress of buying a new vehicle fun again. This is why I've been a repeat customer and why I'll be back when my personal vehicle's lease is up next year. More
by mamclean1
Employees Worked With
David Morgan, Sam Kaylor, Jen & Edwardo
May 24, 2025
Eduardo, Thank you for all your help helping me in purchasing my car. I really appreciate the time you invested in insecureing a loan. We both know it was not easy! Your patience and knowledge was inv purchasing my car. I really appreciate the time you invested in insecureing a loan. We both know it was not easy! Your patience and knowledge was invaluable. Your demeanor spoke volumes. Thank you for going the extra mile. As for the car, very happy with it...her name is Rocket. Thank you again for everything. John R. Van Keuren More
by johnvankeuren
Employees Worked With
Jesus, Eduardo Velasquez
