Kristan Stanisclaus

The Rob’s Service team at Koons did a great job including a wash away of the winter chemicals! Done on time at less cost than initially planned. a wash away of the winter chemicals! Done on time at less cost than initially planned. More

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I LOVE my service rep, Deshaun! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! More

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Customer service was outstanding! Polite and very helpful even called an Uber for me to pick up my car! Both gentleman were great, at checkin gentleman made sure parts were available Polite and very helpful even called an Uber for me to pick up my car! Both gentleman were great, at checkin gentleman made sure parts were available so my car could be worked on that day and check out was the gentleman who called the Uber and got my car for me right away More

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Koons probably offers a great sales service, if you are looking to buy a car the reviews below will be a great experience, as with many other dealerships. If you want to buy you will be treated like a quee looking to buy a car the reviews below will be a great experience, as with many other dealerships. If you want to buy you will be treated like a queen/king, if you need maintenance service you will become a clown. Second attempt to have my problem, which is simple, resolved in this store and it was a horrible experience. First, my appointment was set and I explained the problem and then they called me to arrive earlier so that I would have enough time to resolve it, and then the person who called me was confused about what time I should go and told me to go at another timetable. When I arrived, the technician responsible for the service wasn't there, I don't know what time he arrived and the 3 attendants I spoke to were rude and couldn't give me decent information about when my car would be looked at. I waited for 2 hours and no one came to check my car, I tried once again to talk to an attendant who was again rude and didn't give me any information. I left after waiting two hours and not having my problem resolved. Definitely avoid this place if you want your problems solve. More

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Great Ford dealership! I went to Koons Ford dealership in Falls Church, VA. I highly recommend Kleber, the salesperson. He is very knowledgeable and very enthusiastic to hel I went to Koons Ford dealership in Falls Church, VA. I highly recommend Kleber, the salesperson. He is very knowledgeable and very enthusiastic to help me find the best car for my needs. He also helped to get the best value for my old car trade in. More

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Worse dealer in Virginia If you are looking for a car/truck stay as far away from this place as u can. I bought my truck in July and still don't have it because come to find o If you are looking for a car/truck stay as far away from this place as u can. I bought my truck in July and still don't have it because come to find out the trucks motor was blown up the hole time and they new in since it was used they hoped I wouldn't catch it before my warranty was up but I did. Now iv been pushed around from manager to manager and stii no answer. More

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So far so fantastic After an awkward experience at the shop I decided to give it another try especially after getting a message from the manager. Walking to the door Mr After an awkward experience at the shop I decided to give it another try especially after getting a message from the manager. Walking to the door Mr Russel walker greeted me with a pleasant smile and a very friendly attitude beside his professionalism, he went out of his way to help even its not his department of work ,but shows how much he cares about his customers and the dealership he works at. he introduce me to mr kristan stanisclaus at the service department since service needed in my car, who took his time to explain everything related to my coverage, insurance, towing....in a very friendly, professional way and made my day after a very rough morning, Dealing with dealerships for the past 18 years, this is the first time someone explained to me every detail about my coverage thanks to Kristan. this two gentlemen should be rated 10 stars if I have the option:) by far the best service advisor I have dealt with without forgetting the amazing russel walker sales rep, But so far so fantastic, and will only deal with both of them next time so u better keep them there for a longtime if u want to have a good reputation for your dealership. They wash off all the negative experience I had there before. Thanks to both of you very much. And see you soon After they will be done with my service wait for a follow up folks, and a new review.:) More

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Great Service Appointment Very friendly staff schedule my service appointment. At the services was greeted very cordially by the staff. When they learned that i had a tied sche Very friendly staff schedule my service appointment. At the services was greeted very cordially by the staff. When they learned that i had a tied schedule Koons made arrangements to get me loaner so i can continue to do my work while my car is was been service. Excellent customer service and as always doing what it matters most taking care of my Koons car. Thank you ! More

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