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Kristen Bebout
Kristen Bebout at Jackie Cooper INFINITI

Kristen Bebout

Marketing & Development

Jackie Cooper INFINITI

8825 S Memorial Dr
Tulsa, OK 74133

3.9
7 Reviews
3.9

7 Reviews

Write a Review

Dealership Experience

9 yrs, 3 mos

Industry Experience

9 yrs, 3 mos

7 Reviews of Kristen Bebout

February 04, 2024

Dealership Rating
Employee Rating

They doing very good service i love when they remind me inspection and treating me good More

by MCCONNELL5996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Green, Alex Hogeman, Jill Jackson, Margus Niiholm, Mark Cox, Christopher Taylor , Charles Blansett, Kevin James

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Feb 05, 2024

Jackie Cooper INFINITI responded

Hi MCCONNELL5996, Thank you for your 5-star review. We are delighted to hear our team was excellent during your visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 27, 2024

Dealership Rating
Employee Rating

Took my vehicle in for a random issue. Incredibly professional staff. Got me back on the road faster than I expected More

by GSILAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mathis, Alex Kach, Joe Brock, Grant Geer, James Gardner , Kaitlin Portincaso, Mike Bowers

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Jan 29, 2024

Jackie Cooper INFINITI responded

Hi GSILAS, We appreciate your 5-star review. We are delighted to hear our team was excellent during your service visit. Thank you for Jackie Cooper INFINITI. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 08, 2024

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Employee Rating

Not happy with the salesman, finance person or used car manager. Car has some issues that need fixed and they are trying to get me to take delivery when I have requested my money back. More

by mark.hilyard17
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Mathis, Jon Green , Charles Blansett, Kaitlin Portincaso

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Jan 09, 2024

Jackie Cooper INFINITI responded

Mark, we are sorry to see your comments. As a reminder, the vehicle you purchased was for "as is" condition. You paid in full for that option, chose no extended warranty, opting to 'self-insure' your vehicle for any issues that might develop. We went ahead and decided to assist you with diagnosing and repairing the leak you noticed after you took it home. You agreed. While it took awhile for us to replicate the leak, once we did find the issue, we went ahead and, as a goodwill to you, repaired the leak at the upper mount of the radiator by replacing the radiator free of charge. We also provided a complimentary new model loaner and drove the vehicle to Ponca City and back for you, all at no additional cost or effort to you. We have gone above and beyond the sale agreement of your 'as is' pre-owned purchase in order to make your vehicle purchase an exceptional one. We are sorry to hear that you still are unhappy. We do wish you well and thank you for choosing us for your vehicle needs.

December 23, 2023

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Employee Rating

All the folks at Jackie Cooper provided a Great experience. We Will buy from them again. Thank you. More

by RYAN.HILTON17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Hogeman, Mark Cox, Grant Geer , Kevin James, Kaitlin Portincaso

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Dec 27, 2023

Jackie Cooper INFINITI responded

Hi RYAN.HILTON17, Thank you for your 5-star review. We are delighted to hear our team made your car- buying experience. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

November 13, 2023

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Employee Rating

Second Infiniti that I have bought from Jackie Cooper. Very nice dealership and the service people have always been great to work with along with the Salespeople - in this case CJ and finance was also gre More

by Don
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jill Jackson, Mark Cox , Charles Blansett, Kevin James

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Nov 13, 2023

Jackie Cooper INFINITI responded

Hi Don, Thank you for your 5-star review. We are delighted to hear you were satisfied with your buying visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

February 23, 2023

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Employee Rating

Daryl was absolutely amazing from start to finish! This was an out of state purchase and he made it so easy and not pushy at all. Took care of my husband when arrived, true dealership quality! The car More

by Nicole Keizer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Mathis , Dee Brock, Chris Cunningham, Chris Martinez, Daryl

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Feb 24, 2023

Jackie Cooper INFINITI responded

Hi Nicole Keizer, Thank you for your 5-star review. We are glad to hear Daryl took excellent care of you while purchasing your new INFINITI. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

January 31, 2023

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The sales team makes it a practice to lie to their customers to get the sale then after you sign the deal you find out the truth. They lied about giving me window tint on and about the tax title and l More

by jamesbartell37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Mathis , Dee Brock, Chris Cunningham, Chris Martinez, Alex

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Jan 31, 2023

Jackie Cooper INFINITI responded

Mr. Bartell, I apologize you’ve had less than a pleasurable experience from our store. From what I understand, we are awaiting a time from you to schedule the window tint to get done on our premises. As far as the tax, title, and license, we typically do not work those in the car deal unless requested to do so. After speaking with the salesperson, I found out that you told him (on the phone) to work that in, but he forgot by the time you got here. When you arrived, you signed preliminary paperwork that didn’t have the tax, title, and license included so we did not communicate that with our business office. I also reviewed the recorded video in the business office and noticed we did not disclose having tax, title, and license set up and that you were financing without those things. I have visited with the salesperson about this I apologize this slipped through the cracks. If I can further assist you, please do not hesitate to reach out to me. Sincerely, Chris Cunningham General Sales Manager

Mar 18, 2023

jamesbartell37 responded

Thank you that’s the first I’ve heard about you guys being willing to do the window tent now. We already have had it done. We took the vehicle in for the first oil change and found out that both of the catalytic converter’s are cracked. Leaking exhaust fumes under the vehicle. Also, the front grill has a crack in it. And we had to have the headlights adjusted up as they were aimed towards the ground. We were told that vehicle had not been in an accident, but it looks like it was according to the dealership. I don’t know what we are supposed to do about all of this. I think I can get the exhaust replaced under warranty. I’m not sure. I will have to go to Lincoln and see. Are you guys willing to replace the front grill that’s cracked?

Mar 18, 2023

jamesbartell37 responded

I just received your response. I’m not sure why it took over a month to come through. If you could just send me a message on my phone and we can communicate that way. That way it doesn’t take a month for me to get a response through this website. Thank you.

Mar 20, 2023

Jackie Cooper INFINITI responded

Mr. Bartell, when your schedule allows, please call our INFINITI Sales Manager, Jeff York at 918-806-8988. He will be expecting your call to continue this conversation. Thank you!

Mar 20, 2023

jamesbartell37 responded

I did call today around noon and he wasn’t available. I left a message for him to give me a call back. So far he has not called me back.

Mar 20, 2023

jamesbartell37 responded

I just got off the phone with a manager with the dealership and they said they won’t fix anything. I’m supposed to see if a different dealership will cover it …. Wow. This company doesn’t stand behind what they sell. We won’t be back.

Mar 21, 2023

Jackie Cooper INFINITI responded

James, we are sorry to see your recent response after we had a great discussion with you yesterday. Specifically, we agreed to reimburse you for the tint you already had done since you didn't get the message that we were waiting on you to schedule it with us. Also, we confirmed that the converter was under factory warranty and would be repaired. As for the grill, we couldn't determine when the damage occurred. The Carfax states there wasn't an accident on the vehicle and that's all we have to go on when the vehicle is pre-owned. If the previous owner never reported an accident nor had it repaired at a reporting facility, it won't be included on the Carfax. You stated you didn't want to spend your time with us on the grill. We're sorry to hear you prefer to take your future business elsewhere after our nice conversation. We are glad to have been able to get you into a vehicle you desired and we wish you well.