Kristi Griggs

Outstanding service, very friendly staff and so helpful! Burlington Kia addressed our needs quickly and provided information that was of tremendous value to us. Burlington Kia addressed our needs quickly and provided information that was of tremendous value to us. More

by sularias Verified Customer Verified Customer

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Very efficient and professional, thoroughly explaining the recall process and why the need. Offered water, temp was in 90s. the recall process and why the need. Offered water, temp was in 90s. More

by calvinlkensr Verified Customer Verified Customer

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Great team, and willing to work with the customer to find the right vehicle at a fair price. the right vehicle at a fair price. More

by dmoreland84 Verified Customer Verified Customer

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Best Dealership in the tri sate area by far! Service is top of all I seen Service is top of all I seen More

by LARRYSPICER Verified Customer Verified Customer

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Dealership was clean, personnel nice. Coffee maker was out of order, and front person wasn’t concerned about it. Coffee maker was out of order, and front person wasn’t concerned about it. More

by fschmidft Verified Customer Verified Customer

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Excellent service, fast, safe and effective. They cover your needs. If you don't need to change something, they don't. they think about you and your pocket. They cover your needs. If you don't need to change something, they don't. they think about you and your pocket. More

by dr.andres.830915 Verified Customer Verified Customer

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Excellent i love this dealership it is an amazing experience place i love traveling here experience place i love traveling here More

by shaniqua.n.hunt Verified Customer Verified Customer

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Lance was amazing, he made the whole process easy and found exactly the car we needed. I highly recommend Kia dealership. found exactly the car we needed. I highly recommend Kia dealership. More

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I appreciate the fast service and the customer courtesy. I would recommend this service department to all Kia owners. Thanks for everything. I would recommend this service department to all Kia owners. Thanks for everything. More

by Kevin Brown Verified Customer Verified Customer

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Overall, very good service and positive experience with the replacement of my engine. Emily handled communication throughout the process and was excellent in keeping me updated. I removed a star because the replacement of my engine. Emily handled communication throughout the process and was excellent in keeping me updated. I removed a star because our experience when returning to ask about a possible repair issue was unexpectedly tense and unpleasant. The staff became immediately defensive — “not my problem,” “I’ll get the manager” — instead of responding in a helpful, professional way. We weren’t upset; we were simply asking whether something might have gone wrong. A calm, problem‑solving approach would have resolved the situation quickly. Instead, their reaction created unnecessary friction, and the interaction could have escalated if we hadn’t stayed calm and focused on de‑escalation. The staff would benefit from training in handling potential concerns or misunderstandings. A more supportive, customer‑focused approach would make a big difference. More

by jennemeg Verified Customer Verified Customer

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