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Kristian Bellew
Kristian Bellew, Sales Consultant, Murfreesboro VW-Hyundai
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Kristian Bellew

Sales Consultant

Murfreesboro VW-Hyundai

2203 NW Broad St
Murfreesboro, TN 37129

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5 Reviews of Kristian Bellew

July 24, 2018

Dealership Rating

"Worst customer service I have ever encountered "

- Riverahector

Worst experience I’ve ever had with a dealership! On Saturday 14 July, 2018, while on a family getaway our brand new 2018 VW Atlas (with less than 1,100 miles) had a mechanical issue. I called VW Road side assistance and a tow truck was sent to our location in order to take the vehicle to the nearest dealer for service. At 4:00pm, upon arrival to the Murfreesboro VW, the tow truck driver was asked why the vehicle was there. He informed him themat VW seoad side assistance had requested the vehicle be towed to their location. They informed him that the service department was closed and they didn’t know what to do. I informed them that it was here for service as it was undrivable and that there was a possible drivetrain component broken. The first question I was asked by dealer employee was if I had purchased the vehicle from them. I told him no that I was from Clarksville, TN, an hour and half away, and I had purchased the vehicle at my local dealer. He then told the tow truck driver to offload right there and that I drive it over the curve and onto the grass next to their service departament, knowing the vehicle had a mechanical issue, then left not to be seen. After offloading the VW atlas from the flat bed tow truck, I drove it to the location he asked. My family went inside. After a few minutes of waiting and no one approaching us, I asked what they needed from me in order to have the vehicle serviced. One the employees told me to Go the the closed service department door and fill out a service card that was located outside una box and to Leave the keys with the survey on the second floor. After filling out the service card and handing it and the vehicle keys to the fron desk, not the service floor, I asked if they could provide us with a rental or loaner vehicle for me and my family to return home. They said they did not provide those services there, that the best they could do was call a cab company at my expense. Irritated with the whole situation, I informed them That this was a new vehicle and that it was unacceptable that they would not offer to help us in this situation to return home. They once again un-apologetically said there was nothing they could do. I called my local dealer (Wyatt Johnson VW in Clarksville, TN.) They asked me to call the VW road side concierge service and asked for them to arrange a for rental to return home and that they would help resolve the sitiuation as best they could. I payed for an Uber ride to the airport in Nashville, TN ($55.51 after using my $15.00 monthly rebate) and picked up a rental at hertz, all at my expense, to return my family home. This is the second time and last time I have been at this dealer. Both experiences have been horrible!

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Recommend Dealer
No

March 05, 2018

Dealership Rating
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"AJ WAS THE BEST"

- HAPPYLADY

AJA HELP US TO FIND THE CAR OF OUR DREAMS, HE TREAT US LIKE FAMILY, WE REALLY LOVE HIM. FIND HIM WHEN YOU GET THERE, HE FOR SHURE IS GOING TO HELP YOU

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Yes

Other Employees Tagged: AJ

June 20, 2017

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Amazing Customer Service"

- Rob78

Kristian and Jessica were great. I started the sale process with Kristain who was very personable and a great listener. I finished with Jessica and she was great. Very knowledgeable and not overly aggressive. The transition from one sales person to the next was very smooth and I enjoyed the entire process.

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Yes

Other Employees Tagged: Jessica Conley, TJ McAlpin

May 24, 2017

Dealership Rating

"Happy Hyundai Owner!"

- marnienb Verified Customer

Had a very enjoyable experience. Never felt pressured and never felt like I was asking stupid questions. Will definitely recommend! Thank you Hyundai of Murfreesboro :)

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Yes

Other Employees Tagged: Bobby Carter

May 26, 2016

Dealership Rating

"Genesis Coupe transaction"

- pbpruett Verified Customer

No pressure smooth quick transaction knowledgeable staff best price in the mid state so.ky finance manager worked hard to get me a great interest rate I would highly recomend this dealership.

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Yes

Other Employees Tagged: Tony Esposito , Kristian Bellew

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