Kristie Wilkinson | Page 28

Combined Chevy, GMC & Buick Service center. Average customer support. Little guidance as to customer lounge and ability to provide intended service Average customer support. Little guidance as to customer lounge and ability to provide intended service More

by ncgrego Verified Customer Verified Customer

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Car repair appointment was scheduled quickly. Car looked great when we picked it up. Thought it was going to be 2-3 days but ended up a week and we wished we had gotten a rental for a no fault Car looked great when we picked it up. Thought it was going to be 2-3 days but ended up a week and we wished we had gotten a rental for a no fault accident More

by dizzcat Verified Customer Verified Customer

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I brought my Subaru Forester in on a Monday morning in January for an estimate, Vanessa Timmermann was the damage specialist that reviewed the damage and was to send me an estimate for repairs. I did not January for an estimate, Vanessa Timmermann was the damage specialist that reviewed the damage and was to send me an estimate for repairs. I did not hear back from her so one week later, the following Tuesday, I called her to ask if she had an estimate. She said she did but forgot to email it to me. I asked when I could schedule the repairs. Vanessa said repairs are only scheduled when all parts are in. I called a week later to check on parts and was told by Vanessa that the parts department had not yet located them. I asked for a list of parts and called Fort Myers Subaru. Immediately their parts department was able to tell me what was in stock and what would need ordering. They gave me an order number to give to Vanessa. That day, I called and left that information with her. It was still several weeks and no communication from anyone at Gettel Collision. I spoke again to Vanessa, was told they were still waiting on a washer reservoir from Fort Myers Subaru and that I should go ahead and call the to find out it’s eta. Having finally done nearly all the leg work for the repairs myself, my vehicle was ready to schedule for February 21, 2022. I dropped the car off with the receptionist and made my way over to Enterprise. I did not hear anything from Vanessa or any other Gettel employee until I called them over a week later on March 1, 2022, wondering where they were with the repair. The woman who answered the phone said the vehicle was going though the wash and ready to go. I asked if they had done the alignment that was required and told no. She would have the vehicle sent over to service and let me know when it was ready. I called again the next day and was told the vehicle was still waiting in service. Finally, on Thursday, March 3, 2022, in the afternoon, I received a call from a man representing Gettel letting me know my vehicle was ready. I went in the next morning to pick my car up. I was met by the receptionist. She communicated to Vanessa who was sitting around the corner unseen. All my communication took place with the receptionist. I paid my bill, got my keys, found my car and left. Vanessa wasn’t even courteous enough to poke her head from around the corner to say hi or thanks. After leaving Gettel Collision, I discover that after they replaced the washer reservoir and left it empty. I should never have had to do all the leg work, continually follow up with no communication from Gettel, had to remind them to do the alignment, left with no washer fluid and never thanked for my business. I can say, it looks as if the technician did a fine job. I would not likely use Gettel again nor recommend to a friend. Karen Hakes More

by DJHKMSH5 Verified Customer Verified Customer

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Very unhappy that I could not get a loner vehicle. Left my car on Thursday and didn't get it back until Saturday. Kristye and the repair shop were great. Left my car on Thursday and didn't get it back until Saturday. Kristye and the repair shop were great. More

by LUVDOV39 Verified Customer Verified Customer

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Excellent service. Cristen our service advisor was excellent: Every thing was a pleasurable.Thank you! Cristen our service advisor was excellent: Every thing was a pleasurable.Thank you! More

by SCOOCH124 Verified Customer Verified Customer

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Great experience with the service department. My vehicle was serviced as required and at the promised time. Shuttle service via Uber was provided which I didn’t use but is a nice feature. My vehicle was serviced as required and at the promised time. Shuttle service via Uber was provided which I didn’t use but is a nice feature. More

by stansnest Verified Customer Verified Customer

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I always use this dealership when spending the winter in Florida. Their staff is always friendly, helpful and knowledgeable. I normally deal with Kristie, if Jack for my service advisers. George was my g Florida. Their staff is always friendly, helpful and knowledgeable. I normally deal with Kristie, if Jack for my service advisers. George was my go to guy last year but he has since retired. Congratulations George, welcome to the club! More

by mjhavey Verified Customer Verified Customer

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Great service department. They take care if their customers. Very professional and courteous. Recommend them. They take care if their customers. Very professional and courteous. Recommend them. More

by JMASTERS997 Verified Customer Verified Customer

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Great service they were very friendly and knew what you want done to your vehicle want done to your vehicle More

by Rummansgordon Verified Customer Verified Customer

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So far no problem. Service people, Kristie and George have been great to work with. Just wish it was fixed, but understand the chip problem. Service people, Kristie and George have been great to work with. Just wish it was fixed, but understand the chip problem. More

by DRHHE3 Verified Customer Verified Customer

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