Kristin Jones | Page 12

This is the dealership i bought my car and alwsys use for service and is convenientvto use service and is convenientvto use More

by no e Verified Customer Verified Customer

Print

They were Prompt, quick and efficient. Great customer service. I was pleased with my services. Thanks Great customer service. I was pleased with my services. Thanks More

by MDHUDSON16 Verified Customer Verified Customer

Print

Great service as always. Steve and Jeff always take care of us. Will continue shopping with those guys. Steve and Jeff always take care of us. Will continue shopping with those guys. More

by joshwig44 Verified Customer Verified Customer

Print

Had a 10am appointment and was told at check in “We close at 1. We will do our best to get to you today but we had someone quit and another no show for work.” After they repeated this twice it definitely see at 1. We will do our best to get to you today but we had someone quit and another no show for work.” After they repeated this twice it definitely seemed like they wanted me to leave and reschedule. I drove over an hour for the appointment. I let him know we would stay and wait and was told “to make myself at home because it would take at least 60-90 minutes”. It took 2 hours. Hopefully they can get their Saturday schedule figured out and perhaps a call list for other employees that can be called in for emergencies. More

by daniel.riles Verified Customer Verified Customer

Print

the oil changes are little high but the service is pretty quick and very friendly quick and very friendly More

by CD1 Verified Customer Verified Customer

Print

No one was at the front to check me in, had to go look for someone. Employees walked through without even acknowledging that I was standing there. Poor customer service !! for someone. Employees walked through without even acknowledging that I was standing there. Poor customer service !! More

by monic289e Verified Customer Verified Customer

Print

The purchase from the dealership was great when I brought the vehicle in for service they did a good job answered all my questions I appreciate it the vehicle in for service they did a good job answered all my questions I appreciate it More

by No Verified Customer Verified Customer

Print

I made an appointment a week ahead of time for 9:15 am for 2 recalls. Service department did not touch my car. They called around 3:15 and wanted my car for another day, because they were backed up. I alr for 2 recalls. Service department did not touch my car. They called around 3:15 and wanted my car for another day, because they were backed up. I already paid for an Uber, as Gray Daniels was going to charge $65 a day for a rental. They could not guarantee a rental would be available the day of my appointment. And I couldn’t rely on the possibility of being even more late for work with the “courtesy shuttle”, that may or may not have been able to take me from Crossgates to Ridgeland (their words exactly). So asking me for another day with my car, and paying for Uber again, because “they were backed up” the day of MY appointment was off the table. They still insisted I would have to pay for a rental or Uber. My uber picked me up a little before 4pm. Halfway to Gray Daniels, they called. Miraculously, a technician would service my car and have it ready by 5:30. So irritating to deal with Gray Daniels on this go round. Highly disappointed that Nissan had 2 recalls, and yet I have to pay for my own transportation. A loaner should be given. That’s taking care of your customer. Other dealerships offer loaners. More

by MJB Verified Customer Verified Customer

Print

Tracy worked hard to find a vehicle that I liked and was in my budget. Highly recommend. in my budget. Highly recommend. More

by richard.risher.rr Verified Customer Verified Customer

Print

Does what they say they will do. I know customer satisfaction key to them also I know customer satisfaction key to them also More

by wendybubba Verified Customer Verified Customer

Print