They didn’t really do everything I asked… I went in with
a squealing noise and I left with a squealing noise after paying for two new belts. They’re fix for an exhaust item included about $600 worth of labo
a squealing noise and I left with a squealing noise after paying for two new belts. They’re fix for an exhaust item included about $600 worth of labor so I ended up taking it somewhere else. I also still have ongoing warranty/recall items that were supposed to be completed last year and they keep pushing me off on it. Generally, thy are professional and communicate well but I just felt like they’re not really completing what they need to.
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by swm
Verified Customer
Verified Customer
Service Price Transparency
Easy to work with and very helpful with this minor
situation with my new jeep
situation with my new jeep
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by jromero012999
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rany, and the service manager
Oct 02, 2025 -
Safford Brown CDJR Sterling responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Brown CDJR Sterling, we look forward to having you as a valued customer for many years to come!
2.5 Hours for basic maintenance is ridiculously slow.
Check-in had a long line and only 1 service advisor as well.
Check-in had a long line and only 1 service advisor as well.
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by HUTCHISON.MATT
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Safford Brown CDJR Sterling responded
Thanks, Matt, for sharing your thoughts about your experience with Safford Brown CDJR Sterling. We appreciate your business and hope to see you again soon!
My preferred dealership to service my car.
My service advisor Alex was very helpful and professional.
My service advisor Alex was very helpful and professional.
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by louokuon
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alejandro
Sep 30, 2025 -
Safford Brown CDJR Sterling responded
Thank you for your kind words, Lou! We’re thrilled to hear that Safford Brown Chrysler Dodge Jeep RAM Sterling is your preferred dealership and that Alex provided you with helpful and professional service. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
Great service, great experience!
Especially with their coupon for regular maintenance. They also have good coffee if you wait in the lobby
Especially with their coupon for regular maintenance. They also have good coffee if you wait in the lobby
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by CFOWLER316
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dylan
Sep 30, 2025 -
Safford Brown CDJR Sterling responded
Thank you for your fantastic review! We’re thrilled to hear that you had a great experience at Safford Brown Chrysler Dodge Jeep RAM Sterling and appreciated our maintenance coupon. It's always nice to enjoy some good coffee while you wait! We look forward to serving you again in the future!
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
Travis and Dylan are the best!
Their service is always top tier! Would highly recommend those guys.
Their service is always top tier! Would highly recommend those guys.
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by ANGELO WILSON
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dylan
Sep 28, 2025 -
Safford Brown CDJR Sterling responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
They got me in promptly for same day appt.
Great service, both techs and advisors.
Great service, both techs and advisors.
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by indiraelizabeth
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2025 -
Safford Brown CDJR Sterling responded
Thank you for choosing Safford Brown CDJR Sterling. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Super helpful in checking to see whether or not there is
a service or maintenance agreement for the vehicle before work is completed.
a service or maintenance agreement for the vehicle before work is completed.
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by DANYELLERB
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2025 -
Safford Brown CDJR Sterling responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown CDJR Sterling to be a positive one. Please don't hesitate to reach out if you need anything else.
Sales and management did a great job.
They were very helpful. Clint and Aiden are fantastic!!
They were very helpful. Clint and Aiden are fantastic!!
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by jeannie.atm
Verified Customer
Verified Customer
Other Employees Tagged:
Clint, aiden
Sep 27, 2025 -
Safford Brown CDJR Sterling responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Went to apply for auto finance ans the manager doing some
scam numbers, ask for a computation and refused! Dont go to this dealer, scam for sure! Manager name is ALI! anywhere ay safford they all scam, dealt
scam numbers, ask for a computation and refused! Dont go to this dealer, scam for sure! Manager name is ALI! anywhere ay safford they all scam, dealt with them at sterling, springfield and fredericksburg! Hidden charges that they cannot explain, computation that is so impossible to compute and very in accurate!
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by Fkdatchet
Other Employees Tagged:
Ali