Sales man(Sergii) was great , was able to answer all of
the questions I had , entire process took less then 2 hrs , moreover , over all deal was unbeatable by another dealers . Extremely happy with the pur
the questions I had , entire process took less then 2 hrs , moreover , over all deal was unbeatable by another dealers . Extremely happy with the purchase and the service . Highly recommending this dealer and Sergii
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by khomutets
Verified Customer
Verified Customer
Nov 14, 2025 -
Safford CDJR Sterling responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I had a very welcoming and satisfactory service.
I will always return for any future needs.
I will always return for any future needs.
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by omar
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2025 -
Safford CDJR Sterling responded
Thank you for your wonderful feedback, Omar! I am thrilled to hear that you had a welcoming and satisfactory experience at Safford Brown Chrysler Dodge Jeep RAM Sterling. We look forward to serving you again for any future needs. Safe travels!
Sincerely,
Kenny Smith
General Manager
Safford Brown CDJR Sterling
ksmith@saffordbrown.com
Abe was great!
Price was the best in the area. Abe was extremely knowledgeable about the truck but not overly pushy. Thanks!
Price was the best in the area. Abe was extremely knowledgeable about the truck but not overly pushy. Thanks!
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by zvanginkel
Verified Customer
Verified Customer
Other Employees Tagged:
Abe
Nov 12, 2025 -
Safford CDJR Sterling responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Safford Brown CDJR Sterling!
Both Jonathon and Sri from the sales department could not
have been nicer. I highly recommend them for future transactions.
have been nicer. I highly recommend them for future transactions.
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by jm1783bishop
Verified Customer
Verified Customer
Other Employees Tagged:
Jonathon, Sri
Nov 10, 2025 -
Safford CDJR Sterling responded
Thank you so much for choosing Safford Brown CDJR Sterling! Please let us know if we can be of any more assistance.
Very pleased with the process.
They kept me updated on the claim process. And once it approved, the service time was very fast.
They kept me updated on the claim process. And once it approved, the service time was very fast.
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by Yunus
Verified Customer
Verified Customer
Nov 03, 2025 -
Safford CDJR Sterling responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Nov 03, 2025 -
Safford CDJR Sterling responded
Thank you for your kind words, Yunus! We're thrilled to hear that you were very pleased with the process and that our team kept you updated throughout the claim process. At Safford Brown Chrysler Dodge Jeep RAM Sterling, we strive to provide prompt and efficient service. We look forward to assisting you again in the future!
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
Excellent service.
Conducted a thorough review of the car and fixed the problem. Very courtious
Conducted a thorough review of the car and fixed the problem. Very courtious
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by sinclair31
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2025 -
Safford CDJR Sterling responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Chaotic check in, long line, and I was asked 3 times by 2
people, what I was there for. They always forget to plug in the connector inside the car once they have finished and this time they did not address a
people, what I was there for. They always forget to plug in the connector inside the car once they have finished and this time they did not address a request I made the first time so they had to take my car back in after they presented me with my key and I paid my bill.
When I first came to this location Chris was my advisor and he was OUTSTANDING! Very knowledgeable and explained everything. The new staff members do not seem know very much about the service. All question where funnelling to 1 person.
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by lpmuller1
Verified Customer
Verified Customer
Nov 04, 2025 -
Safford CDJR Sterling responded
Thank you for your feedback. We appreciate you taking the time to share your experience at Safford Brown Chrysler Dodge Jeep RAM Sterling. We understand that your check-in process was chaotic, and our team recognizes the importance of clear communication and efficient service.
It's great to hear that Chris made a positive impression during your first visit, and we are committed to maintaining high standards with our team. Your concerns will be shared with our management to ensure we improve our service moving forward. If you have further questions or feedback, please feel free to reach out to us. We hope to provide you with a better experience next time.
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
Very good experience for recall service the dealership
did video review and corrected the tire pressure.
did video review and corrected the tire pressure.
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by MOHAMMED.HAQ88
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rani
Oct 31, 2025 -
Safford CDJR Sterling responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown CDJR Sterling to be a positive one. Please don't hesitate to reach out if you need anything else.
Great service, oil change and tire rotation was completed
in a timely manner while I waited. Service manager was professional.
in a timely manner while I waited. Service manager was professional.
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by norton987
Verified Customer
Verified Customer
Service Price Transparency
Oct 31, 2025 -
Safford CDJR Sterling responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown CDJR Sterling. We look forward to having you as one of our valued customers for many more years to come!
Had such a bad experience my wife wanted me to write a
review and warn everyone else.
Now this is my 2nd bad experience, the first time they installed a battery wrong in my wife's JGC and melted the fu
review and warn everyone else.
Now this is my 2nd bad experience, the first time they installed a battery wrong in my wife's JGC and melted the fuse box....then asked me to pay for it. (I didn't of course).
Now this time we brought her JGC in because the center monitor wasn't turning off. I brought it in around 1:00 and called around 4 (on a Friday) to find out my advisor went home and they'll call me tomorrow. (nice service there bud).
So the next day he calls me to let me know they did a software upgrade which didn't fix the problem and recommended I spend $1600 for a new radio/monitor.
Let me pause here to also say charging me $260 to look at the car is ridiculous!!!!!
So I didn't go ahead and get a new radio. We picked up the car, and I spent a day researching how to replace the monitor on YouTube. Well for $300 I was able to get a new monitor, and it looked like 30 minutes worth of work.
Shortly before putting in the monitor, I read an email from the tech that sends a video of the work he did. According to him the upgrade solved the problem and hopefully it holds.
So I'm wondering why the xxx advisor was so focused on I need to spend $1600???? I confirmed the $260 software upgrade fixed the problem. (In truth im sure he did some other trouble shooting too).
After dealing with this advisor not only won't I bring the car back, any future work in the short time I'll go anywhere else. And at this point after 3 jeeps we're done. Going to find something that's not a jeep. And definitely not sold by Safford Brown!
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by ekohn00
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2025 -
Safford CDJR Sterling responded
Thank you for sharing your experience with us. We understand your frustration regarding the issues with your wife's Jeep Grand Cherokee and the service you received at Safford Brown Chrysler Dodge Jeep RAM Sterling.
Your feedback about the service advisor and the costs associated is important to us, and we appreciate you taking the time to bring this to our attention. We strive to provide excellent service and value to our customers, and it seems we missed the mark in this instance.
We encourage you to reach out directly so we can discuss this with you further. Your satisfaction is important to us, and we hope to turn this experience around for you in the future. Thank you for your feedback.
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
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